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Hudson Valley Chrysler Dodge Jeep Ram

(131 reviews)

Reviews

(131 reviews)

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Very happy

I cannot say how much I'm satisfied and happy with HVCJD. Diana Hocutt being the first person I dealt with there and cannot say enough good things about her but my second experience there was great also. John Esposito, Assistant Service Manager, was fantastic. My car had an unexpected issue when I took it in for a recall check and I was devastated at what came next. John understood how upset I was and really did what he could to make the hit not so devastating. They really take care of their customers. He even put my mind at ease by checking on work I had just had done elsewhere to confirm they actually did the work and didn't scam me. I left there at ease and VERY grateful. I highly recommend HVCJD and I will now make sure it's there that I go for anything done on my car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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We found it!

Nice dealership, easy to get to, friendly, non-pushy sales help. Excellent prices and worth our trip from CT. We recommend Hudson Valley CDJ if you are seriously in the market.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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The best car buying experience in my life

Peter Conboy was fantastic have never met a salesman like him/ no bull no tricks just honest . Mike was a pleasure to work with and Joe Rabsco the finance manager made sure everything went smoothly. My wife and I are still smiling thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great dealership

I bought my Ram from hudson valley dodge they were great to deal with, they go above and beyond to make sure you are happy . I have had service done there Bill and his staff are top notch to work with. I recommendthem to family and friends all the time . Rich Berry took care of my truck when it was on for service , his guys did a outstanding job .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Terrible service. Ill never go back

If I could give a 0 star review I would. The service was horrendous. I brought my jeep in and not one single time during the weeks it was there did the department answer a phone call or return a message. I even tried leaving messages with the sales department. The FIRST time I was told it was fixed I paid $1800 only to find out nothing was fixed. The part they said was broken wasn't even the problem and they kept it for another week. I tried to pick it up a second time and got it home to realize again that NOTHING was fixed. The woman at the desk never egnoliged me any time I was there and just had her young kid playing at the desk. All the money I spent and they couldn't be bothered to even ask me if I was being helped. The only way I could get them to talk to me was by going there in person. I paid for a diagnostic and NOTHING was reviewed with me. The first time I was there they said everything was fine. A second opinion mechanic told me my ball joints were in bad condition and it was very time sensitive. Angelina was terrible and provided no help or information the final time I picked my jeep up. I planned on paying a dealer price for repairs but now have a new understanding of what dealer "service" is like. What a terrible experience. They bring customer service to an all time low. It turned out the part that needed to be fixed all along I had suggested to them was the issue when I first dropped it off. What a waste of time money and energy. I'm looking into buying a new car now but would never go back there.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hello, I want to let you know that Hudson Valley Chrysler Dodge Jeep Ram has been sold since your experience and I am the new owner! I would be happy to try to assist with any problems you have had in the past and would love the opportunity to earn you business moving forward and kindly ask you to please consider removing your review of the previous dealer's performance. I see this was many years ago, but it means a lot to us if the reviews shown only reflect OUR performance. Please feel free to contact us at any time Sincerely, Sean Mulcahy (845) 562-4100

terrible attitudes

was looking for a lease, when asked about clarification on financing, was treated very rudely. online ad was nowhere near price that was offered in person, I would expect better personal skills from someone who I'm trying to purchase a car from.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 2.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Hi Mike, I want to let you know that Hudson Valley Chrysler Dodge Jeep Ram has been sold since your experience and I am the new owner! I would be happy to try to assist with any problems you have had in the past and would love the opportunity to earn you business moving forward and kindly ask you to please consider removing your review of the previous dealer's performance. I see this was many years ago, but it means a lot to us if the reviews shown only reflect OUR performance. Please feel free to contact us at any time Sincerely, Sean Mulcahy (845) 562-4100

2017 Jeep Wrangler Unlimited Sahara

Greatest experience in the dealer They were very helpful, they help me find the car I wanted and gave me the best deal too I would recommend to my friends this dealer

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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terrible service

Don?t waste your time !!! Terrible service they do not treat customers with honesty, poor management from the top down

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Hi Mike, I want to let you know that Hudson Valley Chrysler Dodge Jeep Ram has been sold since your experience and I am the new owner! I would be happy to try to assist with any problems you have had in the past and would love the opportunity to earn you business moving forward and kindly ask you to please consider removing your review of the previous dealer's performance. I see this was many years ago, but it means a lot to us if the reviews shown only reflect OUR performance. Please feel free to contact us at any time Sincerely, Sean Mulcahy (845) 562-4100

First time Jeep buyer.

I recently purchased a 2017 Jeep renegade trailhawk. Had an overall great experience. Was super satisfied . Jason in sales , and Mike in finance were top notch. Thanks.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Best jeep dealer in NY NJ CT three state area

I was looking for a new car in the internet around 3 am I just call and we start texting few hours after I pick my new jeep rubicon with the exact specifications that I was looking from paul to the owner the service was 6 stars great people greast dealer they make this so simple and easy in few minutes no even hours I coming back

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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