Reviews
Went in to have three parts replaced which should have
Went in to have three parts replaced which should have taken about 30 to 45 minutes. Instead it took 3 hours. What is up with that? They quoted me a price and ended up adding tax and other things to the quote. And to boot, I stopped over for sandwich and was charged $6 for a turkey sandwich. That is highway robbery. I will not be returning to this dealership who has screwed me more ways than one, and I surely will not refer it to any family or friends.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We are very disappointed to see that you faced numerous issues here at your most recent visit. I would like to address each issue individually, as your feedback is very important to us here and helps us improve as a dealership. Please contact me at your convenience. I hope to hear from you. Regards, Mike Weaver Service Manager mweaver@toyotaoflv.com
It’s easy to get an appointment ,Javon in service was
It’s easy to get an appointment ,Javon in service was very helpful as well
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We love to hear your service visit went seamlessly! Thank you for your stars & visit us again soon! Regards, Miki Radan General Sales Manager mradan@toyotaoflv.com
It was very busy when I pulled in.
It was very busy when I pulled in. I was informed it would be a couple of hours and if I wanted a ride somewhere, I chose to hang out there. When my car was done Ed apologized for how long it took, even though he had already warned me. Everyone was so nice. He was honest with me about what my problem was on my car and gave me my options. I then went to Fermin to see my options of buying a car, who was also very helpful. He was very patient with me and understood I wasn’t expecting to have to make that type of decision and didn’t pressure or rush me. I would definitely recommend their service department and sales reps to service/buy a car!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience, and thank you for your patience. Customer satisfaction is so important to us and we're proud of our team for delivering a great visit. We look forward to providing you with 5-star service again soon! Regards, Miki Radan General Sales Manager mradan@toyotaoflv.com
One of the most popular dealer on the Las Vegas, that’s
One of the most popular dealer on the Las Vegas, that’s why it’s my favorite place regarding to buy a service car,
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your excellent rating, James. We're so proud of our team for always delivering quality service. Until next time! Regards, Miki Radan General Sales Manager mradan@toyotaoflv.com
Increíblemente le doy 1 estrella porque no se puede dar
Increíblemente le doy 1 estrella porque no se puede dar menos. No recomiendo los servicios con Ethan Álvarez. Muy mal servicio y comunicación:( :<
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Claudia, Es muy importante que brindemos un servicio y una comunicación de calidad y es desalentador que eso no sea lo que ha recibido. Cuando tenga un momento, me gustaría obtener más información sobre su experiencia y dónde nos quedamos cortos. Por favor contactame a tu conveniencia. Espero oír de usted. Saludos, Mike Weaver Service Manager mweaver@toyotaoflv.com
They were friendly and very respectful helping me through
They were friendly and very respectful helping me through the buying a new car experience.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Congratulations on your new car & thank you for choosing Toyota of LV! We look forward to delivering an excellent first service visit! Regards, Miki Radan General Sales Manager mradan@toyotaoflv.com
Quick and super friendly!
Quick and super friendly! I had a bad experience at a different Toyota dealership in the area and my advisor Mike made me laugh and feel so at ease with my service. I will come back again!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's our pleasure to deliver excellent service, moserdanae! Thank you for your stellar rating! We look forward to working together again soon. Regards, Miki Radan General Sales Manager mradan@toyotaoflv.com
The salesman, Ryan, was great.
The salesman, Ryan, was great. Had the car we wanted to look at available for us right away so we were able to go on a test drive inside of 5 minutes. We were able to make a deal on the car quickly. The finance guy, Junior, was great with me and my wife. Explained everything and answered all of our questions. We never felt pressured or unsure of what we were doing. All in all it was a great car buying experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Bill, it's awesome to hear Ryan delivered a seamless car buying experience. Enjoy your new ride to the fullest and don't hesitate to reach out if there's anything else we can do for you! Regards, Miki Radan General Sales Manager mradan@toyotaoflv.com
I had a VERY good experience at this dealership and have
I had a VERY good experience at this dealership and have recommended them to others. Despite living about 15 miles away, with a different dealership much closer, it’s worth the drive.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your stars and recommendations! It's wonderful to hear our team is working hard and our customers are leaving happy. We look forward to working together again soon! Regards, Miki Radan General Sales Manager mradan@toyotaoflv.com
Darlene is a wonderful person and got my vehicle in and
Darlene is a wonderful person and got my vehicle in and out quickly. Service as always been done on or before time promised.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're thrilled to hear Darlene ensured you got in and back on the road ASAP, David! Thank you for your stars! Regards, Miki Radan General Sales Manager mradan@toyotaoflv.com