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Norm Reeves Volkswagen

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (421 reviews)
Sales hours: 9:00am to 8:00pm
Service hours:
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Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 9:00am–9:00pm 7:30am–5:00pm
Sunday 9:00am–8:00pm Closed

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (421 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Greate salesman Robert Yang

I had a great and easy car buying experience with Robert Yang. He knows inside out of the car and was patient explaining features to me. He provided top service to help me drive off my new GTI with peace in mind. I would buy from him again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Thanks for this great review, Peter! Robert is a great asset to our team, so it does not surprise me that he was able to get you set up with your perfect vehicle. We make it a goal of ours to show you all the options and features your new car has to offer so that you are completely comfortable with your new purchase. We are committed to providing excellent customer service in all areas of our dealership and we are delighted to know you drove away a happy customer. Your Norm Reeves Volkswagen Superteam

Robert Yang

Robert Yang is a fantastic car salesman. He is very professional, patient & extremely helpful with every aspect of buying a car. He really takes the time to make his customers satisfied and shows that he cares about their happiness. Also, Robert genuinely shows his appreciation for his customer and their wants. If I had any questions about anything, he was sure to find my answer. I would DEFINITELY recommend his service to anyone looking a stress free, easy car search/purchase. I think Volkswagen is extremely lucky to have Robert on their team.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Great Internet Manager, Andrei Maldareanu

No bait and switch...no messing around. Great price and great help. We had superior service and even drove up to Irvine from San Diego (passing 3 other VW dealerships) due to Andrei's excellent customer service. No regrets at all! Ask for him by name. You won't be disappointed!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such awesome review! We are always pleased to hear back from happy customers; reviews like yours provide encouraging feedback and let us know we are meeting our team goals. Until we have the pleasure of working with you again please be sure to like us on Facebook and follow us on Twitter. Your Norm Reeves Volkswagen Superteam

Robert Yang

I had a delightful experience with Robert Yang, He took an exceptional amount of time with me & in detail went over every part of the car with me, He was diligent in making sure I was completely informed on every thing & always if I had any questions, I felt like he really cared about me & that was going to be completely satisfied & comfortable. I did not feel rushed. It was his goal to make sure everything was covered before I left the dealership. I would rate him very high as an employee & VW should be very proud to have him as a salesman,

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Thank you for taking the time to give us a positive feedback regarding your experience at our dealership. We make every effort to provide the very best customer service possible. I am so glad that Robert was able to show you what we strive to deliver. We hope that you will share your experience with your family and friends. Should you have further concerns, please do not hesitate to inform us. Your Norm Reeves Volkswagen Superteam

First time Buyer!

Robert Yang is probably the greatest car salesman out there. He is very professional, calm, and understanding. Walking into Norm Reeves Volkswagen, I wasn't sure I would actually find a car that fits my budget and had low mileage. But Robert Yang found it! He sold me my very first car. I would do business there again. I recommend him to anyone. Mr. Yang is a great salesman. Not pushy and grumpy like others. He doesn't just throw you the car keys and expect you to know how it works. He explained everything to me and made me feel comfortable with my new car. He's Awesome! Thank you!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to give us a positive feedback regarding your experience at our dealership. We make every effort to provide the very best customer service possible. I am so glad that Robert was able to show you what we strive to deliver. We hope that you will share your experience with your family and friends. Should you have further concerns, please do not hesitate to inform us. Your Norm Reeves Volkswagen Superteam

Robert Yang!!!

Robert Yang got my deal done. The staff here was extremely friendly and very customer service oriented. I truly appreciate their assistance! I would recommend you go see Robert for anything you need. He is a great sales person and he cut the B.S. and get you an honest deal. Robert, thank you and til my next car. Regards, Larry Lee

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hey Larry! Thank you for this great review! Robert is truly an exceptional employee and we appreciate him for giving you a great experience! Thank you again and we look forward to working with you again in the future! Your Norm Reeves Volkswagen Superteam

"Excellent job"

Robert was very professional and had a posetive attitude also I would like to thank him for providing good customer service to us. Abe P

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Hi Abe and thank you for this great review! We're very happy that Robert was here to help you and treated you with the customer service we know you deserve. Thank you again and hopefully we get to see you again! Your Norm Reeves Volkswagen Superteam

Great Experience

Andrei was great! I wanted a s specific pre-owned VW EOS, found it online at Norm Reeves VW, great and smooth process Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Jules, Thank you for your kind words and congratulations on your purchase! We are very happy to hear that it was a smooth process for you as we know buying a car takes time out of your day. Enjoy your VW Eos and make sure to follow us on Twitter and like us on Facebook to get a hold of the latest deals. Your Norm Reeves Volkswagen Superteam

Good Deal

Went in to look at the VW Passat, not really sure what to expect. Nice ride, but after, seemed like the car was a bit out of my price range. After going back and forth, Robert managed to get me a deal within the price range I was comfortable with. We were pretty much giving him a hard time, but he was very calm and professional about the whole thing, and worked hard to get me a deal I was looking for.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Mark, Thank you very much for taking your time to leave us a great review! We are pleased to hear about your great experience at Norm Reeves Volkswagen Irvine! If there is anything else we can do for you just give us a call! Your Norm Reeves Volkswagen Superteam

Great service fast in and out.

Ive been to several dealers and purchased my share of vehicles, but this has been the best experience from beginning to end, Thanks to Jon Emolumentos..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you so much for taking the time to share your feedback. We feel so grateful that you chose to come to our dealership. If there is anything else that we can do to help you with regard to your vehicle, please feel free to let us know. Your Norm Reeves Volkswagen Superteam