Bill Talley Ford Inc

Car has been there 1 month and still not finished. Said waiting for gasket. That is what they said s week ago. Said would be ready that day or next. That was a week ago. Car has been there for at least a month waiting for parts or other excuses

After receiving several notices and warnings to have my airbag recall scheduled, I called the Ford 800 number and was told the parts were not yet available. I checked back every month. In April I called and was told that the parts were now available for my Ranger. I called Bill Talley to schedule my recall servicing. The lady said they did not have parts for it; did not know if or when they would have parts; told me to keep checking back? She did not have a clue. I immediately called Sheehy of Ashland and was told the parts would be ordered for my vehicle and to be sure they were there we should schedule one month out. We did, they did and I was treated with utmost professionalism, given a ride to work, picked up from work and was done by lunch. Can't say that about Bill Talley Ford.

Called Cindy before leaving DC area to confirm truck was still available and confirm closing time. Drove 90 minutes each way to be told 90 minutes later truck sold days ago. Will not do business again.

THE dealership was kind and supportive. They alleviated me of my fears about the credit and buying process. They were not condescending and answered my questions about the new technology on cars. I am 68 years old and a woman so a lot of the new advances on cars, I am not familiar with. These guys are the kindest and most patient people I have dealt with. Services are prompt and also private if need be.

Went to Dealership to test drive a preowned Escape and like the vehicle. Talked to salesman and couldn't reach an agreement on price. Called back the next week and made another offer for vehicle. Was told offer was accepted. Drove 2 hours to dealership to finalize deal, only to be told another amount was needed to buy vehicle. Very disappointed and upset, so left. Called back to make another offer and still couldn't get the deal done. VERY DIFFICULT TO DEAL WITH !!!

I want to express my appreciation to James Lynch Bill Talley Ford for helping me through a maintenance issue I had experience with my 2013 Ford Focus. My vehicle had been in the shop before because of my driver side window not rolling up and the motor had gone bad. It was replaced a year ago. Unfortunately, I had experience the same situation a month ago. When I did get my car to Ford I was told that it was not under warranty and that I would have to pay out of pocket just to have it looked at. I paid for my car to be looked at to get the same report as before, the motor went bad. I called James Lynch who had sold me Ford cars in the past and told him my didisappointment with Ford and that they need to stand behind their work. James told me to allow him to see what he could do and within a half an hour my car will be covred by Ford. I am so happy that dealers like James did not just sell me a car, he showed me compassion and concern as a friend. Thank you James for keeping me in business with Ford.