Eden Prairie Nissan

From driving into the service lane very organized and friendly- Kate did a great job over seeing the work - my sales guy Chuck helped me out with a couple questions on my lease also

Only thing that brought my rating down to a 4 was a car wash was not provided. The weather was sunny so that could not be the reason. No one mentioned that a car wash would not be included. Other than that everything was good.

Friendly and accommodating. Was told issue, was given recommendation with no pressure, and was kept up to date on remaining time. Service rep told me about and retrieved coupon for me.

Alex used all kinds of ways to ensure that I understood everything about the car and the process. Very impressed with his use of technology. And also his use of many forms of teaching...visual, audible, tactile. He connected my phone to the car. He had videos on a tablet to watch re: technology available on the car, print outs of trade in values on my old car, printouts of add on choices available, etc. He verbally went thru the car technology whilst also showing it to me. I liked the way he used many forms of teaching so that all kinds of learners would have a chance to 'get' the information. He was very patient and never made me feel rushed. He acted like he had all the time in the world to answer my questions . At no time was there any pressure to purchase anything or any sort of upsell. I appreciated that he walked me through the physical building, showing me where service was and introducing me to one of the consultants. Marcus Bailey, in finance, was equally wonderful. He carefully walked through the options, making sure that I understood them. He also had all kinds of technology available for me to use during the process. I really liked the tablet that he had where I could slide options into and out of the agreement to see how it would impact the financial aspect.

The customer rapport in the service department/area has improved to a 5 star rating! Good eye contact, ready to assist, very pleasant experience overall.

Dropped my car off for service and recall work. A loaner was provided since the work was expected to take over 2.5 hours to complete. The loaner was clean and very nice, the work was completed on time, and a call was made to me when my car was ready to pick up.

Alex was very patient and explained everything in detail. Specifically, he did the following that I really appreciated: programmed your cell phone Used his tablet Gave me a printout price quote Introduced me to the service department Showed you how to use my navigation system

They were very helpful scheduling my service appointment. I was greeted as soon as I arrived and started servicing the car quickly. I was called about necessary work and given helpful advice.

I went in for an oil change and walked out with a new car!!! Greatest feeling ever. Great customer service from Smail. Very fast and also makes it enjoyable by cracking some jokes which is always appreciated :)

Shannon was on top of my needs at all times. It was my first time using this dealership for service; Shannon definitely impressed. Got me in and out in no time.