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Riverside Ford

(119 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 2:00pm
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Sales Service
Monday 9:00am–7:30pm 7:30am–5:30pm
Tuesday 9:00am–7:30pm 7:30am–5:30pm
Wednesday 9:00am–7:30pm 7:30am–5:30pm
Thursday 9:00am–7:30pm 7:30am–5:30pm
Friday 9:00am–7:30pm 7:30am–5:30pm
Saturday 9:00am–6:00pm 8:00am–2:00pm
Sunday Closed Closed

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Reviews

(119 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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I have never, in all my car buying years, had the attention and help that I got from the Riverside Ford Team. I'm delighted with my Ford Explorer, the sales team with Albra Stocks, The General manager, Chris and the Finance Manager Matt all helped to make sure I got the car....I will definitely be back again. Their service department has also helped me anytime I have a question or service to be done...A 5 star plus Organization John Blake

I have never, in all my car buying years, had the attention and help that I got from the Riverside Ford Team. I'm delighted with my Ford Explorer, the sales team with Albra Stocks, The General manager, Chris and the Finance Manager Matt all helped to make sure I got the car....I will definitely be back again. Their service department has also helped me anytime I have a question or service to be done...A 5 star plus Organization John Blake

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi John, we truly appreciate your positive feedback! It’s our goal to make every visit a great one, and we’re glad Riverside Ford could exceed your expectations. Thank you for choosing us!

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I recently purchased a 2024 Chevy Malibu from these guys, my experience was quick and easy. Aubrey was extremely helpful and communicative! When my check engine light came on the general Manager Chris couldn’t have been more helpful. I brought it in to get checked out, when they couldn’t fix it Chris scheduled an appointment at another dealership immediately! When the bill came for the services to fix it, Riverside Ford paid for it in full. I was extremely taken care of and I couldn’t have asked for a better experience with purchasing my first car! I will happily recommend this dealership and especially Chris and Aubrey!

I recently purchased a 2024 Chevy Malibu from these guys, my experience was quick and easy. Aubrey was extremely helpful and communicative! When my check engine light came on the general Manager Chris couldn’t have been more helpful. I brought it in to get checked out, when they couldn’t fix it Chris scheduled an appointment at another dealership immediately! When the bill came for the services to fix it, Riverside Ford paid for it in full. I was extremely taken care of and I couldn’t have asked for a better experience with purchasing my first car! I will happily recommend this dealership and especially Chris and Aubrey!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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I had hoped this would be a little different but it was not the experience I had hoped for. I have bought a few automobiles in my lifetime, and the process has not improved. The smoke and mirrors routine is still there and the instant process on service monopoly is worse than ever. The intimidation factor we are trying to help you protect your investment. Roughly an hours time is not enough time for me to trust that you have my best interests at heart.

I had hoped this would be a little different but it was not the experience I had hoped for. I have bought a few automobiles in my lifetime, and the process has not improved. The smoke and mirrors routine is still there and the instant process on service monopoly is worse than ever. The intimidation factor we are trying to help you protect your investment. Roughly an hours time is not enough time for me to trust that you have my best interests at heart.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
3.0
  • Does not recommend this dealer
  • Shopped for a used car
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What started out as just browsing for a vehicle to potentially trade for turned into actually buying the car (Camaro) I’ve wanted since I was a kid. Mr. Stocks reached out to me about my interest in the car and I initially thought it was too good to actually be obtainable, we worked together on a trade over the course of a few days that allowed me to finally obtain the car I’ve wanted for a really long time. Mr. Stocks service via call, text and finally in person was outstanding. If you need a car, he’s your guy.

What started out as just browsing for a vehicle to potentially trade for turned into actually buying the car (Camaro) I’ve wanted since I was a kid. Mr. Stocks reached out to me about my interest in the car and I initially thought it was too good to actually be obtainable, we worked together on a trade over the course of a few days that allowed me to finally obtain the car I’ve wanted for a really long time. Mr. Stocks service via call, text and finally in person was outstanding. If you need a car, he’s your guy.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi, thank you for the fantastic review! We’re honored you trusted Riverside Ford with your automotive needs. We look forward to helping you again in the future.

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Very professional and courteous service from the start. I would definitely recommend visiting them if your looking a vehicle.

Very professional and courteous service from the start. I would definitely recommend visiting them if your looking a vehicle.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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They were super nice and made me feel at ease throughout my car buying process

They were super nice and made me feel at ease throughout my car buying process

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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Hands down the best vehicle-buying experience I’ve ever had. Riverside Ford in Havelock, NC treats you like family, not just another customer walking through the door. Alec Livingston was outstanding from day one. He helped me purchase my 2026 Ford Ranger Raptor and made the entire process easy, straightforward, and actually enjoyable. He’s knowledgeable, patient, and truly cares about getting things right. Chris Biondo, the General Manager, checked in throughout the process and made sure everything ran smoothly. You can tell he genuinely cares about his customers and his team. Matt Balek, the Business Manager, made the paperwork painless and stress-free, which is saying a lot when buying a vehicle. No pressure, no games, just honest people who take pride in what they do. I would absolutely recommend Riverside Ford to anyone looking for a great experience.

Hands down the best vehicle-buying experience I’ve ever had. Riverside Ford in Havelock, NC treats you like family, not just another customer walking through the door. Alec Livingston was outstanding from day one. He helped me purchase my 2026 Ford Ranger Raptor and made the entire process easy, straightforward, and actually enjoyable. He’s knowledgeable, patient, and truly cares about getting things right. Chris Biondo, the General Manager, checked in throughout the process and made sure everything ran smoothly. You can tell he genuinely cares about his customers and his team. Matt Balek, the Business Manager, made the paperwork painless and stress-free, which is saying a lot when buying a vehicle. No pressure, no games, just honest people who take pride in what they do. I would absolutely recommend Riverside Ford to anyone looking for a great experience.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Santa came a day early and delivered a fabulous new sleigh for me to enjoy. I couldn’t be happier with the sale and the service. Thank you, Abra, Latasha, and Ari. Y’all are the best!

Santa came a day early and delivered a fabulous new sleigh for me to enjoy. I couldn’t be happier with the sale and the service. Thank you, Abra, Latasha, and Ari. Y’all are the best!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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Was the most painless sales experience I have had in a while. Salesman was pleasant and helpful as were the managers.

Was the most painless sales experience I have had in a while. Salesman was pleasant and helpful as were the managers.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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Albra Stocks did an excellent job working with me to make my truck purchase great!

Albra Stocks did an excellent job working with me to make my truck purchase great!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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