Reviews
TERRIBLE STAY AWAY FROM THEM. they DO NOT sell the car for the listed price tack on over $1,000 in fees. Very dishonest and they are not professional. DONT WASTE YOUR TIME!!!!
TERRIBLE STAY AWAY FROM THEM. they DO NOT sell the car for the listed price tack on over $1,000 in fees. Very dishonest and they are not professional. DONT WASTE YOUR TIME!!!!
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Wow went this dealership to purchase a Jeep.. upon arrival I noticed a few cars that looked a little rough . I went to see Bob. He came out showed me the car. I test drove it. It had a few issues we discovered them . They accepted my offer. Fast forward 6 weeks later no paperwork no we owe money and an experied tag. Bob assured me that they paperwork was coming soon. Still no paperwork or Due Funds Long story short. Stay Away . I don't know how Navy Fed Had them as an approved provider..
Wow went this dealership to purchase a Jeep.. upon arrival I noticed a few cars that looked a little rough . I went to see Bob. He came out showed me the car. I test drove it. It had a few issues we discovered them . They accepted my offer. Fast forward 6 weeks later no paperwork no we owe money and an experied tag. Bob assured me that they paperwork was coming soon. Still no paperwork or Due Funds Long story short. Stay Away . I don't know how Navy Fed Had them as an approved provider..
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
I'm not sure why people still choose to buy cars from this place. The vehicles may look great on the outside, but what’s inside is a different story — it's a risk you're taking on your own. I would not recommend it based on my experience
I'm not sure why people still choose to buy cars from this place. The vehicles may look great on the outside, but what’s inside is a different story — it's a risk you're taking on your own. I would not recommend it based on my experience
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Decent inventory, but absolutely avoid this dealership. Sales staff initially seemed professional and knowledgeable. However, the transaction process was appalling. They offered a discount based on our pre-purchase inspection, then refused to honor it at closing. Clearly thought because we liked the car, they could force us to pay more. We refused to play these unscrupulous games. The contrast between sales floor professionalism and finance department dishonesty was shocking. Save yourself the frustration—their good inventory isn’t worth sacrificing your sanity.
Decent inventory, but absolutely avoid this dealership. Sales staff initially seemed professional and knowledgeable. However, the transaction process was appalling. They offered a discount based on our pre-purchase inspection, then refused to honor it at closing. Clearly thought because we liked the car, they could force us to pay more. We refused to play these unscrupulous games. The contrast between sales floor professionalism and finance department dishonesty was shocking. Save yourself the frustration—their good inventory isn’t worth sacrificing your sanity.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
We sincerely apologize for the inconvenience and frustration you experienced during your visit with us. After reviewing your feedback, we took the time to carefully go over the situation with the sales team you worked with. From our review, it appears that the offer you placed was initially accepted following your pre-purchase inspection. However, while the sales team was finalizing the paperwork, the offer was altered, and the numbers on the new offer resulted in a loss on the vehicle, which unfortunately meant we were unable to complete the deal at that price. We completely understand how disappointing this must have been, and we are sorry for the miscommunication. At Car Cloud Auto Group, we pride ourselves on offering the lowest prices in the region on our vehicles, which leaves us very little room to negotiate further. That said, we welcome all offers from our customers and do our best to make a deal work as long as it still covers the cost of the sale. We also want to highlight that we provide our customers with the option for pre-sale inspections—as we did in your case—because we value transparency and want our customers to buy with confidence. We truly believe our inventory is among the best-priced and highest-quality in the area, and we always strive to make the buying process as smooth and fair as possible. Once again, we apologize for any inconvenience and thank you for sharing your experience—it helps us continue to improve.
Thank you for taking the time to generate this response, but your high-pressure and deceitful tactics cannot be redeemed or overlooked by this misleading AI response. You and I both know what you attempted to do, and that was just shameful.
These people are useless. I bought a 2015 Jeep Wrangler. They sold me a junk car. After a week of using it, the check engine light came on. They told me that since I had an extended warranty, I should make a claim against them. I put it on 1100 miles and the engine blew up. I called the extended warranty company, and it doesn't cover it because they knew about the problem with the engine. So, this dealer is useless. Buy your car from a reliable dealer.
These people are useless. I bought a 2015 Jeep Wrangler. They sold me a junk car. After a week of using it, the check engine light came on. They told me that since I had an extended warranty, I should make a claim against them. I put it on 1100 miles and the engine blew up. I called the extended warranty company, and it doesn't cover it because they knew about the problem with the engine. So, this dealer is useless. Buy your car from a reliable dealer.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
At first their rate was a 5, then we got the car home and found out we bought a lemon! The check engine light came on and was told there was a serious problem with it. Not to mention the site they send you to for payment for the plates will not work for the payment. Would not recommend.
At first their rate was a 5, then we got the car home and found out we bought a lemon! The check engine light came on and was told there was a serious problem with it. Not to mention the site they send you to for payment for the plates will not work for the payment. Would not recommend.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
I will never buy another car from here. I've only had this car 4 months now, and it isn't even running. They sold me a piece of crap car. I wouldn't recommend them to anyone.
I will never buy another car from here. I've only had this car 4 months now, and it isn't even running. They sold me a piece of crap car. I wouldn't recommend them to anyone.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Just another sketchy dealership. Taking advantage of people and they definitely do NOT stand behind their products. $18k car broke down with engine problems less then 2 months after purchase and they are unwilling to offer any assistance what so ever. In fact arguing with me that it was my fault.
Just another sketchy dealership. Taking advantage of people and they definitely do NOT stand behind their products. $18k car broke down with engine problems less then 2 months after purchase and they are unwilling to offer any assistance what so ever. In fact arguing with me that it was my fault.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Discovered the hard way what a bunch of liars. Car was never serviced. Car came with a dead battery. Floor mats were mix matched mess. Car was never detailed.
Discovered the hard way what a bunch of liars. Car was never serviced. Car came with a dead battery. Floor mats were mix matched mess. Car was never detailed.
- Customer service
- 1.0
- Buying process
- 1.0
- Quality of repair
- 1.0
- Overall facilities
- 1.0
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
On May 31, 2023, my son put down a $500 deposit on a vehicle, received a buyers order that stated the car was purchased and the vehicle was off the market with the understanding he would bring in a cashiers check on the following Monday, June 5 to pay off the remainder of the car. On May 3 he was able to get his cashiers check early to pay off the remainder of the car. He then called the dealer and spoke with Zack and found out they had sold the car that day. When I called to speak with Zack to find out why he sold the car that was off the market, he simply stated and laughed, It happens. This dealership and Zack in particular are dishonest and I would never recommend anyone to purchase a vehicle from this dealership. How are you can take money on a vehicle to take it off market and then still sell it out from underneath the original purchase or is beyond me.
On May 31, 2023, my son put down a $500 deposit on a vehicle, received a buyers order that stated the car was purchased and the vehicle was off the market with the understanding he would bring in a cashiers check on the following Monday, June 5 to pay off the remainder of the car. On May 3 he was able to get his cashiers check early to pay off the remainder of the car. He then called the dealer and spoke with Zack and found out they had sold the car that day. When I called to speak with Zack to find out why he sold the car that was off the market, he simply stated and laughed, It happens. This dealership and Zack in particular are dishonest and I would never recommend anyone to purchase a vehicle from this dealership. How are you can take money on a vehicle to take it off market and then still sell it out from underneath the original purchase or is beyond me.
- Customer service
- 1.0
- Buying process
- 1.0
- Quality of repair
- 1.0
- Overall facilities
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase