AutoProved

Thank you for your feedback. After reading your review, I personally listened to the recorded phone call so I could fully understand what took place. I would like to clarify a few points for anyone reading this. The vehicle you were interested in sold the very same day as your scheduled appointment. At the time of your call, the delivery had just been completed, and we had not yet had the opportunity to begin notifying customers with upcoming appointments. We understand how disappointing that is, but unfortunately it can happen when inventory moves quickly. Regarding the Chevrolet Colorado, you asked Colleen what the asking price was after mentioning you had already seen it online. She simply confirmed the advertised price that you referenced. The recording does not support that she quoted a different price or attempted to mislead you. We certainly understand your frustration that the original vehicle had sold. That's disappointing for everyone involved. However, we remain committed to treating every customer with respect, even when inventory changes unexpectedly. We appreciate your feedback and are always looking for ways to improve. We wish you the best in finding the right vehicle.

Thank you for taking the time to share your experience. I'm sorry to hear our process wasn't what you were expecting. Our goal is never to make anyone uncomfortable or collect information unnecessarily. When a customer begins working with one of our sales consultants, we create a basic customer profile so we can answer questions accurately, understand what they're looking for, verify vehicle availability, and provide the best overall experience. It's simply part of how we operate as a dealership and helps us serve our customers more effectively. We understand that every customer has a different preference, and not every dealership's process is the same. While our approach may not have been the right fit for you, we appreciate you giving us the opportunity and wish you the very best in finding the right vehicle.

I'd lean into the facts here. The review itself establishes that he attempted to renegotiate after agreeing to buy the vehicle. You can correct the narrative without becoming defensive. Thank you for your feedback. I think it's important to provide some additional context for anyone reading your review. You had already agreed to purchase the vehicle and were provided a bill of sale reflecting the agreed-upon price. Before placing your deposit, you texted asking if we would reduce the price further. While we certainly don't fault anyone for asking, our response was simply that we weren't interested in renegotiating a deal that had already been agreed to. The text conversation was never intended to be disrespectful. Rather, it reflected our belief that if we were already renegotiating before a deposit had even been placed, there was a good chance we would continue negotiating throughout the process. Based on that, we made the business decision not to move forward. Regarding the price adjustment, dealerships adjust pricing regularly based on market conditions, inventory age, and current market data. A price change made at a later date is not a retroactive negotiation on a previously agreed-upon deal. Finally, our pricing is fully disclosed. We clearly advertise when a price includes financing incentives, and those details are available to every customer before making a purchase decision. We genuinely wish you the best in finding the right vehicle and appreciate the opportunity to explain our perspective.

Thank you for your feedback. I'm disappointed to read your review because it doesn't reflect the level of professionalism we expect from our team. We take pride in treating every customer with courtesy and respect, whether they ultimately purchase a vehicle from us or not. Unfortunately, without additional details, we're unable to identify the interaction you're referring to or investigate what may have happened. If there was a breakdown in communication, we'd genuinely like the opportunity to review it and address it appropriately. We encourage you to contact our management team directly so we can better understand your concerns. Constructive feedback helps us improve, and if we fell short, we'd like the opportunity to make it right. We appreciate your feedback and wish you the best.

Thank you for your feedback. However, your review omits several important facts. Your brother was approved for financing and was not denied credit. The issue arose because he had a valid New York driver's license while also having a Pennsylvania driver's license that was suspended due to outstanding fines. Until that suspension is resolved, he cannot legally register or insure a vehicle in Pennsylvania. This was not a situation where the dealership attempted to complete an unlawful transaction. On the contrary, once we became aware of the licensing issue, we could not legally complete the sale until the necessary requirements were satisfied. Our purchase agreements clearly outline the terms regarding deposits, and those documents were reviewed and signed before the transaction moved forward. We understand this was a frustrating situation, but it was not created by the dealership, nor was it related to financing approval. We genuinely hope your brother is able to resolve the suspension, and we'd be happy to assist him with his vehicle purchase once he is legally able to complete the transaction.