Cherry Hill Mitsubishi

I recently purchased a vehicle from Hilda Martinez, and the experience was outstanding from start to finish. Hilda was professional, knowledgeable, and genuinely cared about helping me find the right vehicle for my needs. She made the entire process smooth, stress-free, and answered all of my questions with patience and honesty. I truly appreciated her excellent customer service and attention to detail. She went above and beyond to ensure I was comfortable with my purchase and satisfied every step of the way. If you’re looking for someone trustworthy and dedicated to helping you find the perfect vehicle, I highly recommend Hilda Martinez. Thank you for making my car-buying experience such a positive one!

On my earlier visit to your service center for routine maintenance, your team updated the software on my vehicle?s touchscreen system. I was not clearly informed of this change beforehand, nor was I asked for explicit consent. After that visit, the behavior of my touchscreen system changed noticeably and immediately stop responding, which is precisely what I raised with you on my next visit, when I came in for an oil change. At that second appointment, instead of honestly acknowledging the prior software update and working toward a solution, your staff: -Denied that any significant software changes had been made, -Minimized or dismissed my concerns, and -Avoided accepting any responsibility for the impact of the update on my touchscreen system. In plain terms: the system was changed while under your care, I noticed the change right afterward, and when I returned to address it, I was met with denial and evasiveness. This is unacceptable. What is most frustrating is not just the technical issue itself, but the way it was handled. As a customer, I expect transparency, honesty, and a willingness to take responsibility when work done by your dealership causes a problem. Instead, I was met with shifting explanations and an unwillingness to even acknowledge what had clearly been done. Because of this experience, I have completely lost trust in Cherry Hill Mitsubishi and will not be returning for any future service or vehicle purchases. I also intend to share my experience in detail with anyone who cares to research your business.

Great experience my car needed a lot of work, want to give a shout out to art the mechanic who work on my car as well as the service staff thank you

These guys are the best!!! We went in, in a difficult position and they made sure we drove away from it!!!! This was the 2nd time we went there and after this experience, we will NEVER go anywhere else!! I highly recommend taking your business to Cherry Hill Mitsubishi! They made it painless and enjoyable unlike ALL the other dealerships, I felt like I was dealing with friends, they kept our needs and best interest up top, they made it work for US, it was what it was, with no surprises, and no pressure to go out of our comfort zone. We got what we went for, only BETTER! THANK YOU, SO MUCH!!!! We WILL be back again!!

Im reading how some people have had good experiences with Cherry Hill Mitsubishi. I'm not having one. I have had 4 Mitsubishi's. Two from Cherry Hill. I just purchased my 2024 Mitsubishi Outlander Sport on Oct 31. I wrote a review about them low balling me on my trade in which was 16,000 on Kelly Blue Book but they offered me 11,000. Now the issue is that I locked myself out of my new car. There was no indication the warm me that the key was in the ignition. Calling road side assistance is like delivering a baby. I had to have the county police come to open my car door. I'm not getting good gas mileage. I just filled up 2 days ago and haven't driven 50 miles and I'm at a quarter of a tank. With my trade in the dial wouldn't start moving until about 60 for driving allot more miles. I tried to get Google to make a call for me and it asked me literally 10 times who I wanted to call. Well the moral to the story is that I called the dealership to ask a simple question. Why was I able to lock myself out of the car without a warning. I got transfered around 6 times. I never got to talk to anyone. I was able to leave a message for a Travis. Who knows when I'll get a call back. After the first review that I wrote, they emailed me and asked for a good time and number to call me so that "we can fix this TODAY" Never got a call to just simply appease me. My feeling is that once you buy a car that's just it. You bought it. I have never been so ANGRY after purchasing a vehicle and feeling left out in the cold. Literally I was today. It must be a computer issue. There's no way I should have been able to lock myself, be losing gas and being asked by Google over and over, "Who do I want to call. If this was Macy's or Bloomingdale's, that car would be right back on the lot. So I'm going to see if I get a call back to answer my first simple questions about locking my keys in the car. If you're a woman trying to buy a car, please take a man or someone knowledgeable about purchasing cars. Otherwise you might be taken advantage of financially. Not only that, as soon as I sat down at the dealership they came out with a piece of paper telling me what my payments would range before doing a credit check. They didn't appraise my car just threw a random trade in amount 5,000 less that the car was worth. Who does that to their customers. Can't even talk to anyone when you need to. If I never buy another car from Cherry Hill Mitsubishi it will be too soon. However, I want answers and I want a solution.

Angel was amazing I highly recommend him for all your car sales , you won’t regret it 10/10 ❤️

Came in for my first routine service on my 2023 Mitzu and got taken care of promptly at the counter and was out before the hour was over. So far so good!!!

Best Experience! So apparently Rodents chewed through the covering and a major harness under the hood of my Outlander causing gear change and electrical unit to go out of whack. So Grateful to have worked with Denny from CH Mitsubishi Service. Most understanding, Compassionate person I’ve dealt with over at Mitsubishi. I have recommended him to all of my friends and family. That man deserves a raise!! The service was quick, affordable and a Blessing! Thank you so much!!!

Great experience and smooth transaction with the help of our sales guy, Bryan Suasnavas, sales manager Antonio, finance manager Woodrow, and sales associate Andres who stepped for delivery.

Everyone at Cherry Hill makes you feel at home, super nice people from sales to service. They really work hard to make a deal. Special thanks to Antonio, Matt, and Woody