Cherry Hill Kia

To Cherry Hill service staff were professional, cordial, courteous, and expeditious I will continue to use Cherry Hill Kia Service center

Purchased a car on 8/22/26 from Aubrey and Marlon, thought everything was good until I took the car on the highway and it's out of alignment. Can't get a response from Cherry Hill Kia. Left a message yesterday no response. Called again today to get transferred to Marlon 2x never answered. Guess this place is worse than Egg Harbor Township!

I thought that everybody was very respectful and helped me to decide on the car

Incompetent and/or fraudulent. **Do NOT use this dealership even if the individual car is good.** You have been warned. I bought a used car (45K miles). They did not give me its tags, registration or the title to the lending company for 3.5 months. They gave me two (not one) temporary tags and registration; the last one expired July 4, 2026. I had no tags/registration for 1.5 months until mid August, and could not drive the car I was paying for all that time. It was a severe hardship to not have a car for 1.5 months. I called multiple times, emailed, used the form on their site, and had Kia Corporate call. Over a period of 5 days. No one would call me back or talk to me. I asked Kia Corporate to call them, and surprise surprise, the dealership talked to them. Kia Corporate told me that the dealership said that the previous owners didn't give them their papers and "there was nothing they could do about it." I had to get NJMVC & NJ Attorney General involved, plus write a certified letter. Only after the dealership got a notification from the state did they somehow remember how to contact me. When they contacted me, their main concern was telling me how incompetent their dealership was. Here are their excuses: 1. They never read their emails 2. Their phones are 'dinosaurs' and don't work. 3. No one told anyone anything and no one in the entire dealership had any idea what was going on, even though I called the dealership multiple times and left many messages, emailed, sent in a form, had Corporate call, and talked to several people, all who said they'd have "the managers" call me back. No one had any idea! 4. The title and tag people are corporate and are terrible and never talk to the managers. 5. I should have contacted the sales manager directly on his private cell phone. If only I'd done that, he'd have helped me. If this is boring you, imagine how I felt having to deal with this b.s. for multiple hours while not being able to use my own car for 1.5 months. Who knows if they'd ever have resolved it if I hadn't gotten the MVC and Attorney general involved. Other than paying for a rental for 3 days, they offered nothing else to compensate me for not being able to use my car for 1.5 months.

We have a very great experience on testing the cars that we wanted , Devin gave us enough time to make a decision

I have had my car serviced at Kia in Cherry Hill on 8/13 and Jeff Kowalchik was my service representative. He treated me very respectful and with professionalism. This was my first service after I purchased my car in April and I had to rely on Jeff to guide me what the procedure is at this service dealership. You can be sure I will be back for future services on my car. I also want to mention the lady who I spoke to on the phone to schedule the appointment and the lot fellows were so helpful and friendly!! Thank you, Brigitte Galley

Am so happy and welcome me as well and i had some snack and i do appreciate everything thanks .

I recently had an awesome experience at Cherry Hill Kia. My salesman, Devin Keith, was very knowledgeable and went above and beyond to ensure that I got the best deal possible. He was very patient and took time to explain the process. There was no pressure, no haggling. I would recommend Cherry Hill Kia to anyone in the market for a new or used car. Definitely ask for Devin Keith!!

I always have a pleasant visit when I come to Kia I never had any problems and I’ve becoming there for years. Jeff was very good polite and he did his job. Just wanna say thank you and keep up the good work.

I had a great experience at Cherry Hill Kia! Aubrey was very knowledgeable thank you