Mercedes-Benz of Durham

Superior service! From entering the dealership to the hands on delivery and instructions, I received top tier customer service. The incomparable management staff-Ryan, Josh, Mustafa and of course General manager Josh Vaughn all went above and beyond and made me feel so welcomed and like family. Kyle, my sales associate was new but you would never know it- he was super knowledgeable about my GLE 450 some things I can’t even remember! He went above and beyond to make sure I was completely satisfied even down to cleaning the rooftop. He has a great sense of humor and made the experience that more enjoyable- also made me a bird origami! Can’t say enough great things about this dealership and the AMAZING staff and management! Trust me, you won’t be disappointed. The selection of luxurious vehicles are vast and they won’t stop until you are totally satisfied with your purchase.

Lena was the best, she helped me with installing my blue tooth in my car from a new phone

I bought a new iPhone17 Pro and tried to connected with my car (E300, 2017). It did not work. I tried many times at home with the instruction but still did not work. Then I drove my car to my car dealer. When I waited for asking service people, Mr. Cameron Johnson came to me with a nice smile. I told him my problem with my new iPhone bluetooth connection with my car. He immediately went to my car to look into. He was very skillful and quickly fixed problem. This should be a great one for me. Then he did further to ask about my car's Apple CarPlay. I said I never used it. He was very nice to explain to me how to make work. He then did even more to go back to his office to bring a cable connector to connect my iPhone to my car. Then my car's Car Play worked!! It warmed my heart for his great service. I am very very happy with his highest lever service and would like to give him great mark on his customer first attitude. He did service things beyond my highest expectation. I am very grateful for his nice work. I would like to thank him very much. Frank

I needed to get my car looked at, and Rick was a huge help. He was really polite and knew exactly what was wrong with my car. Highly recommend Mercedes-Benz of Durham—great service all around!

Enriquez is wonderful! He is very helpful, patience, understanding, and more than willing to help you over and over and over until you get it right. He’s a large assets to the company!

I've had the pleasure of visiting the dealership multiple times, and the entire team has been consistently great. However, Rodrick and Lena truly stand out for their exceptional service and professionalism.

Jaymar Pagan, Cameron and Daniel knocked it out of the park today on an emergency service appointment. My daughter goes to school in Raleigh and had a damaged tire that needed to be fixed. They got the job done and went above and beyond. Thank you Mercedes-Benz of Durham for taking care of my family like your own.

Avery was such a delight and so helpful during my service! I would definitely suggest going through her !

I was given the best kind and professional service by Chris, Cam, Gordon and David. They went above and beyond to my satisfaction. It,s a pleasure to bring my cla 250 to them for the best service possible. Thank you Guys !!!! :)

Best experience i've ever had purchasing a vehicle! The staff at mercedez benz of durham are beyond helpful, and genuinely care about their customers. With such a large purchase, I was a bit nervous and indecisive, and the agent helping me answered all my questions without second thought.