Mercedes-Benz of Durham

I am thoroughly impressed an delighted with the entire staff sales an service Mercedes-Benz of Durham NC

My Product Specialist, Antwan James excellent to work with and the finance manger worked with me as well to make experience at the dealership success.

Nic was a pleasure to deal with. Working with him felt authentic and he approached the sale with humor as well as professionalism. It was hard parting with my Audi but I am loving my Mercedes!

Superior service! From entering the dealership to the hands on delivery and instructions, I received top tier customer service. The incomparable management staff-Ryan, Josh, Mustafa and of course General manager Josh Vaughn all went above and beyond and made me feel so welcomed and like family. Kyle, my sales associate was new but you would never know it- he was super knowledgeable about my GLE 450 some things I can’t even remember! He went above and beyond to make sure I was completely satisfied even down to cleaning the rooftop. He has a great sense of humor and made the experience that more enjoyable- also made me a bird origami! Can’t say enough great things about this dealership and the AMAZING staff and management! Trust me, you won’t be disappointed. The selection of luxurious vehicles are vast and they won’t stop until you are totally satisfied with your purchase.

Lena was the best, she helped me with installing my blue tooth in my car from a new phone

I bought a new iPhone17 Pro and tried to connected with my car (E300, 2017). It did not work. I tried many times at home with the instruction but still did not work. Then I drove my car to my car dealer. When I waited for asking service people, Mr. Cameron Johnson came to me with a nice smile. I told him my problem with my new iPhone bluetooth connection with my car. He immediately went to my car to look into. He was very skillful and quickly fixed problem. This should be a great one for me. Then he did further to ask about my car's Apple CarPlay. I said I never used it. He was very nice to explain to me how to make work. He then did even more to go back to his office to bring a cable connector to connect my iPhone to my car. Then my car's Car Play worked!! It warmed my heart for his great service. I am very very happy with his highest lever service and would like to give him great mark on his customer first attitude. He did service things beyond my highest expectation. I am very grateful for his nice work. I would like to thank him very much. Frank

Isaiah Salas is truly exceptional. From the moment I arrived, he extended the kind of warm, attentive service you would expect at the very highest level. Without an appointment, he welcomed me in and ensured I felt completely at ease. His professionalism, depth of knowledge, and genuine care set him apart — not only did he explain everything with clarity, but he anticipated my needs and handled the entire process with grace. Isaiah represents the standard of excellence that defines the Mercedes-Benz brand. If you want a service experience that is seamless, personal, and first-class, I highly recommend seeing Isaiah at Mercedes-Benz of Durham.

I service my car here all the time! I came in with an emergency and they helped me right away. And the people here are like family now. Daniel, Tanya, Maria, James Shepley, Isaiah and Matt Logan. Great customer service. Thank you all!!

Rick Handy is a fine young man. I've been looking a part for a friend of mine and Rick told me exactly where to go and look. We need more people in this world like him.

I needed to get my car looked at, and Rick was a huge help. He was really polite and knew exactly what was wrong with my car. Highly recommend Mercedes-Benz of Durham—great service all around!