Sam Pack's 5 Star Chevrolet

I literally went to look at a truck on my lunch break and picked it up after work to surprise my husband before he went to work... Lloyd was so helpful and did everything he could for me to have a smooth transaction in a very short period of time... we will definitely go there to purchase our next vehicle

Really enjoyed working with the sales associates and everyone else. Everyone was very friendly and easy going. Will definitely come back in the future. Thanks guys.

I am a first time buyer and was not looking to buying a new car but Lloyd took the time to help me choose the right car for me. He is an excellent salesperson and I could not be happier with my new car, I even got a full tank of gas which was great. He was full of energy and not once did I feel that he was annoyed by my indecisiveness. The other gentlemen that assisted with financing was very amenable and to the point. And the best part was that it was an easy and fast process which I liked a lot.

Lloyd made my first time car buying experience awesome. I did everything all over the phone and email all the way from Austin up until the day I drove in to get my car. He worked extremely hard to get the price I was wanting. I absolutely love my car! I would definitely refer someone to Lloyd.

We had an awesome experience with help from Billy, Bret, and all of the gang. We drove an hour and a half to look at a truck that we found online. Billy was so polite. He showed us all of the vehicle features, talked us through the entire process and was very professional. Bret was a great help getting us the deal that was perfect for our budget. We could not have asked for a better car buying experience. We will definitely be going back to purchase another vehicle from them. Thank you so much!!!

Purchased used 2014 Ford Fiesta saw advertised online for sales price of $3,988. Called dealership and was told price was wrong. Correct price was $6,988. Still interested, offered $6,500 cash, all inclusive and offer was accepted. Purchased vehicle "as-is" and was not offered any warrantee. Once drove car home, noticed it hesitated and shuttered when accelerating from a stop. This was not evident during test drive at dealership. Took car to local Ford dealership to have two open recalls completed and a second key made as only received one. Also asked them to check on hesitation and shuttering. Ford dealer reported the car needed a new clutch and cost was $2,000 as not covered under any manufacturers warrantee and was a known issue for this year and model vehicle. Also was told that happens after car has "warmed up" and is less evident when cold explaining why we didn't notice at dealership until we drove car 30 miles home. Turns out that although the car looks like an automatic transmission it actually has a manual one that "works like" an automatic as there is no clutch pedal or shifting needed in the cabin. Contacted salesman and asked for help with this expense as issue was undisclosed and repair was 30% of sales price. They offered to have their sister Ford dealer look at car for me. Ford dealer offered to repair for employee pricing cost of ONLY $1,409. Asked Chevy dealer if they would be covering or helping with any of that expense and was told no. Spoke several times to Community Service Manager Michael Leatherwood but no offer to reduce cost any further was made. He is trying to get Ford Motor Company to cover under warrantee to no avail (as yet).

Very bad experience and I am still paying for it. I came to 5 Star because it was close. NO OTHER REASON. I took my 2016 3500 in because of fuel tank/gauge issues. After 2 days, truck was returned but the issue was not resolved. Returned again (trip 2) for same repair. Again, 2 days later (6 days now without truck counting the day left) the truck was returned but the issue remained. Returned to the dealer, same issue and left the truck. Told they REALLY needed to go through it so it was left for 4 days. (I'm up to 11 days now without the use of my truck). Came and picked up the truck, was assured that it was fixed....nope...same problem. By this point, they "SAY" they changed out a fuel tank, hose, transfer pump. They "SAY" they have Chevrolet involved and it is fixed. Nope. Return to 5 Star, spoke to service manager Joe and explained my frustration. Joe said they will take care of it. Service writer Ali called and said they need to remove the bed of the truck to check things out. Said they would need it for a week. Took the truck in on Thursday. Called on Wednesday for status and was told by Ali that the bed was off and they were working on finding the problem. Picked the truck up the following Monday and was told they replaced some more stuff and the service tech was going to show me "how to fuel my truck"....REALLY? So the tutorial consisted of the tech telling me that I needed to turn the fuel nozzle a little to the left and not put it in too far and slowly fuel the truck...if it didn't work, I was to look under the bed and move the fuel hose down a little to remove any kinks in the hose.... REALLY? Okay, at this point I needed the truck back since they have now had it for about 3 weeks total. Took the truck on the road....still not right. Fuel gauge goes to E, check engine light comes on and I need to go back to the dealer. I chose not to go back to 5 Star. Went to James Woods in Denton (32 miles away). 1 day in James Woods and the service manager called and said the bed had never been removed and they were looking into the other supposed "repairs". DO NOT TAKE YOUR VEHICLE TO 5 STAR CHEVROLET IN CARROLLTON. Those people will lie to your face.

Our purchase experience at 5 Star Chevy was great. Dale Shelton, Mike Underwood and Todd were all great to work with. We bought a use Cruze that was reasonably priced and my wife loves it. We were in and out of the dealership in record time.

The staff at Five Star Chevrolet made the buying process so easy! Lloyd was patient in answering my questions. He made the experience incredibly easy and fun. The rest of the staff from the initial call to the final paperwork were amazing.

I have bought many cars. Today was the 1st time and Sam Pack Five Star and was the most amazing experience. From the time you walk in to the time you leave everyone makes you feel like you are family. I have never had such a easy car buying experience and can’t wait to refer everyone I know until I am ready to buy a new one myself.