Their vehicles are faulty and they try to sell them for wayyy more than they're worth.
I can't thank Ricardo enough for helping me out. I purchased a vehicle a few months back, and it wasn't what I expected. So I went and traded it in for... a lifted Harley diesel truck!! I was so happy that Ricardo worked with me and got me into the vehicle I really wanted. I was so afraid of losing all my money trading so soon but Ricardo stepped up on my trade and helped make the deal happen.
I walked into their office with a very good amount of cash to buy a vehicle for my mother but a small kid working there didn't know how much a car was... worth and his manager was with his feet resting on his desk and was on his phone, didn't even say hello to us.