Platinum Autoplex

2.7 out of 5 2.7

Reviews

2.7 out of 5 2.7
7 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    October 10, 2019

    Everyone is rude! From the salesman to the manager. She’s a real xxxxx! Do not shop here. You will regret it! The worst experience ever

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    August 22, 2019

    Platinum has consistently gave me the run around. The vehicle that I bought has had transmission issues since day one, and will not fix the issue. DO NOT... BUY FROM HERE IT IS A SCAM!

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    June 12, 2019

    Bought a vehicle on March 12, 2019 in cash. Platinum still does not have the title to my vehicle I bought. was told it was a trade-in and I would have... the title very soon. Called the Texas Department of Motor Vehicles today (6/12/19) and they told me that platinum hasn't even started title work. They keep giving me the run around for a title to a vehicle I paid cash for over 3 months ago! Make sure if buying from these people you make them show you, that they have a title.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 1.0 out of 5
    March 21, 2017

    THE ARE HORRIBLE PLACE TO PURCHASE A CAR. ITS NOT THE OWNER OF THE PLACE ITS THE SALESMAN TIMOTHY HINTON AKA TREY. HE IS RUDE VERY UNPROFSSIONAL THE CAR... REPAIRS THERE ARE NOT THE BEST MAKE SURE YOU GET YOUR VEHICLE A DIAGNOSTIC CHECK PRIOR TO PURCHASING.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    April 10, 2015

    Where do I start? Once upon a time I needed a good work truck that would be dual, stylish, economical. I was introduced to Chris Cassels, and he started... to do his magic. It seemed like there was no way that I could get the truck (2007 f-150 Texas Edition) that I needed. Somehow, after several attempts to make it happen I got the approval to buy the truck. Chris has so many tricks up his sleeve. Not taking no for an answer was his motto. Chris went to bat for me, and now I have exactly the perfect truck. Don't waste your time talking to anyone except him. if you do, don't say I didn't warn you. Chris Cassels is the one you want. He get's he job done!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    April 2, 2015

    Chris Cassels was amazing and so helpful!! I would definitely recommend buying here!! Excellent service and vehicles!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you so much for giving this great review! we always do everything possible give our buyers the absolute best service that we can. Call me anytim...e you, or anyone you know are looking for the best deal on a great car or truck. just don't forget about the $100.00 referral program when you tell everyone about me! Chris (910) 297-8023

  • 5.0 out of 5
    April 1, 2015

    I would recommend Platinum Autoplex to anyone whether struggling to get financed or NOT. They worked with me when no one else would. My Sales person, Chris... Cassels, went above and beyond to help me get into a vehicle that best suited my family and I as well as our budget.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    We are fortunate to have you as our customer. We are always happy to assist you with your buying experience. Please let me know if you ever need anyth...ing. We want to do everything we can to make, and keep you happy! Don't forget to use the "send ya friend" referral program. I want to reward your loyalty $100.00 at a time!