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Brewster Subaru

(2,629 reviews)
New (845) 363-4995 (845) 363-4995
Used (845) 363-4780 (845) 363-4780
Service (845) 363-4904 (845) 363-4904

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(2,629 reviews)

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We just purchased our second Subaru from Brewster in the past six years. Their customer service and reliability are superlative. Mitch once again was absolutely outstanding: thorough, knowledgeable, credible, conscientious. They've won customers for life!

We just purchased our second Subaru from Brewster in the past six years. Their customer service and reliability are superlative. Mitch once again was absolutely outstanding: thorough, knowledgeable, credible, conscientious. They've won customers for life!

Rating breakdown (out of 5):
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Quality of repair
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your loyal business and the outstanding review of Mitch and our team! We truly appreciate your support and look forward to serving you again at Brewster Subaru. Safe travels!

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Mitchel Pollak was outstanding to work with. He guided me from start to finish with no pressure. Rich Johnson was clear & patient in his delivery. Mark Krisco was sincere & spoke highly of his team. Thanks, guys!

Mitchel Pollak was outstanding to work with. He guided me from start to finish with no pressure. Rich Johnson was clear & patient in his delivery. Mark Krisco was sincere & spoke highly of his team. Thanks, guys!

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with Mitchel, Rich, and Mark at Brewster Subaru. We appreciate your business and hope to see you again down the road! Safe travels!

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I recently purchased a pre certified Outback from Brewster Subaru. All went well in the process until I picked up the car and returned home. At this time I realized a problem in the billing for a popular dealer installed option that I had no recollection of being discussed. I made a call to my salesman who contacted the general manager. The general manager, Mr. Nelson DeMello personally reached out to me and apologized for the problem and promptly sent me a check for the amount in question. In my years of car buying experience I have no doubt few dealerships would display the fairness and integrity displayed by Mr. DeMello in representing Brewster Subaru. His actions along with all those employed at this modern dealership who I had contact with presents an indelible picture of integrity and honesty all too often missing in today’s business world. As one who is sensitive and takes notice of customer treatment I have no hesitation to highly recommend Brewster Subaru.

I recently purchased a pre certified Outback from Brewster Subaru. All went well in the process until I picked up the car and returned home. At this time I realized a problem in the billing for a popular dealer installed option that I had no recollection of being discussed. I made a call to my salesman who contacted the general manager. The general manager, Mr. Nelson DeMello personally reached out to me and apologized for the problem and promptly sent me a check for the amount in question. In my years of car buying experience I have no doubt few dealerships would display the fairness and integrity displayed by Mr. DeMello in representing Brewster Subaru. His actions along with all those employed at this modern dealership who I had contact with presents an indelible picture of integrity and honesty all too often missing in today’s business world. As one who is sensitive and takes notice of customer treatment I have no hesitation to highly recommend Brewster Subaru.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Michael, thank you for sharing your experience with us! It's fantastic to know that Nelson and our team took care of everything and made the situation right. We truly appreciate your recommendation, and please know you are always welcome at Brewster Subaru! Enjoy your Certified Pre-Owned Subaru Outback!

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Fantastic employee who got the job done even when the GM didn’t think it was possible

Fantastic employee who got the job done even when the GM didn’t think it was possible

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for this glowing review of Brewster Subaru, and we're grateful to have you as our customer.

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Brewster Subaru is an awesome place to buy a car. My salesman's name was Mitch Pollak and I really can't say enough about him. Friendly, polite, and Honest. He gave us the best car buying experience I've ever had. Low pressure and worked hard to find our perfect car. He located and had us in our desired car in just days! What an asset to a really nice dealership!

Brewster Subaru is an awesome place to buy a car. My salesman's name was Mitch Pollak and I really can't say enough about him. Friendly, polite, and Honest. He gave us the best car buying experience I've ever had. Low pressure and worked hard to find our perfect car. He located and had us in our desired car in just days! What an asset to a really nice dealership!

Rating breakdown (out of 5):
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Buying process
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your awesome feedback, Tommy! It's wonderful to hear that Mitch went above and beyond to make your car-buying experience at Brewster Subaru seamless and enjoyable. Enjoy your new car!

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We have had the pleasure of working with Mitch Pollak. He is the most wonderful salesman we have dealt with. He is kind, professional and knowledgeable. We bought 3 cars and have had excellent service each time. We highly recommend Mitch Pollak and Brewster Subaru!! Thank you!

We have had the pleasure of working with Mitch Pollak. He is the most wonderful salesman we have dealt with. He is kind, professional and knowledgeable. We bought 3 cars and have had excellent service each time. We highly recommend Mitch Pollak and Brewster Subaru!! Thank you!

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your continued support and trust in Mitch and our team! We hope to see you again at Brewster Subaru. Safe travels!

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Buying a new car can be stressful, but the process becomes easy when you have the assistance of a great salesperson like Mitch Pollak and Rich Johnson, without your help, this wouldn't have been possible. I highly recommend the professional assistance I received. Very grateful. Sonia Padilla

Buying a new car can be stressful, but the process becomes easy when you have the assistance of a great salesperson like Mitch Pollak and Rich Johnson, without your help, this wouldn't have been possible. I highly recommend the professional assistance I received. Very grateful. Sonia Padilla

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Sonia, we are grateful for your recommendation! It's wonderful to hear that Mitch and Rich made the process easy and stress-free. Thank you for choosing Brewster Subaru, enjoy your new car!

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Kristen Hertzer was absolutely one of the best sales people that I have ever dealt with. She was knowledgeable and patient with me and great communication skills. So impressed with her, my brother who was with me during the purchase, he is now considering a new Subaru and will be back to work with Kristen!! Dealership well stocked!!

Kristen Hertzer was absolutely one of the best sales people that I have ever dealt with. She was knowledgeable and patient with me and great communication skills. So impressed with her, my brother who was with me during the purchase, he is now considering a new Subaru and will be back to work with Kristen!! Dealership well stocked!!

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your fantastic experience with Kristen! We're pleased to hear that her knowledge, patience, and communication skills made a positive impression. We look forward to assisting your brother when he decides to make a purchase. See you both again soon at Brewster Subaru!

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After going to several places and having bad experiences I came to Brewster Subaru and met with Roy and have to say he is a pleasure and a professional to deal with, I went in on a Saturday and left the same day with a car, I would recommend Roy and the dealership to everyone I cannot express enough the pleasure it was doing business with them

After going to several places and having bad experiences I came to Brewster Subaru and met with Roy and have to say he is a pleasure and a professional to deal with, I went in on a Saturday and left the same day with a car, I would recommend Roy and the dealership to everyone I cannot express enough the pleasure it was doing business with them

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're so glad you had such a positive experience with Roy and the team! Thank you for choosing Brewster Subaru and for recommending us. Enjoy your car purchase!

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I found Mitch to be a very straightforward and easy person to work with. In fact everyone that I dealt with seemed to be pretty much the same. I highly recommend that if you’re in the market, seek out Mitch.

I found Mitch to be a very straightforward and easy person to work with. In fact everyone that I dealt with seemed to be pretty much the same. I highly recommend that if you’re in the market, seek out Mitch.

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Deni, we're delighted to hear Mitch and the rest of our team made your experience straightforward and enjoyable. Your recommendation means a great deal to us, and we look forward to assisting you again in the future at Brewster Subaru!

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