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Rick Case Kia

(207 reviews)
Visit Rick Case Kia
Sales hours: 9:00am to 9:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–9:00pm 7:30am–6:00pm
Tuesday 9:00am–9:00pm 7:30am–6:00pm
Wednesday 9:00am–9:00pm 7:30am–6:00pm
Thursday 9:00am–9:00pm 7:30am–6:00pm
Friday 9:00am–9:00pm 7:30am–6:00pm
Saturday 9:00am–9:00pm 8:00am–5:00pm
Sunday 11:00am–7:00pm Closed

Reviews

(207 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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2018 Sorento

I have to say I never thought buying a new car would sooo easy and fast! Alex my sales definitely made it an awesome experience! Jimy (Manager ) was also a great help in details! Will I refer people to this Kia MOST DEFINITELY!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Beware. They will not honor offered deals

Beware of their offers. I exchanged at least 15 emails with details on a deal. No info was left out and, as with any other dealership, they wanted me to come in. Once we reached an agreement I went to the store and to my surprise the deal I had in writing was simply not honored. They asked me for an additional $1,300 upfront. Not honest and not even an attempt to explain. Very poor customer service.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Oliver

Had a great experience and would purchase another car

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Shawny

This was hands down the best buying experience that I?ve ever had. Horacio and Steven were great!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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New car purchase

Frankie Martinez and Leroy Larson were very professional and personable. Both superior assets to the Rick Case franchise

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Good experience

I have nice experience ,excellent salesman Javier ,very polite and friendly

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great experience!

Had a great experience with Jamal. He was very patient and reasonable and did everything possible to give us a deal we were happy with. I left with a great car and a great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Was looking to trade mine in for another

I had a very nice experience, I was greeted with a nice salesman very polite and frendly, the staff was outstanding, they work hard to get me what I needed, I'm enjoying my kia soooo much, thank all of you from rick case kia in Sawgrass location. I will highly recommend all my friends and neighbors to come see you al Thankle you pat pratt

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Excelent customer services and experience

Excelent the customer treatment . Excelent sales man . It was the best satisfaction ever

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Customer

I stopped by Rick Case Kia as I was in the market for a new car. The salesperson who greeted me was excellent. He guided me through a process that allowed me to look at the best fit for my financial situation explaining the pros & cons of buying versus leasing, which ultimately resulted in me coming away with a new car that was right for me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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