Reviews
2018 Sorento
I have to say I never thought buying a new car would sooo easy and fast! Alex my sales definitely made it an awesome experience! Jimy (Manager ) was also a great help in details! Will I refer people to this Kia MOST DEFINITELY!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Beware. They will not honor offered deals
Beware of their offers. I exchanged at least 15 emails with details on a deal. No info was left out and, as with any other dealership, they wanted me to come in. Once we reached an agreement I went to the store and to my surprise the deal I had in writing was simply not honored. They asked me for an additional $1,300 upfront. Not honest and not even an attempt to explain. Very poor customer service.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Oliver
Had a great experience and would purchase another car
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Shawny
This was hands down the best buying experience that I?ve ever had. Horacio and Steven were great!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
New car purchase
Frankie Martinez and Leroy Larson were very professional and personable. Both superior assets to the Rick Case franchise
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Good experience
I have nice experience ,excellent salesman Javier ,very polite and friendly
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great experience!
Had a great experience with Jamal. He was very patient and reasonable and did everything possible to give us a deal we were happy with. I left with a great car and a great experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Was looking to trade mine in for another
I had a very nice experience, I was greeted with a nice salesman very polite and frendly, the staff was outstanding, they work hard to get me what I needed, I'm enjoying my kia soooo much, thank all of you from rick case kia in Sawgrass location. I will highly recommend all my friends and neighbors to come see you al Thankle you pat pratt
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Excelent customer services and experience
Excelent the customer treatment . Excelent sales man . It was the best satisfaction ever
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Customer
I stopped by Rick Case Kia as I was in the market for a new car. The salesperson who greeted me was excellent. He guided me through a process that allowed me to look at the best fit for my financial situation explaining the pros & cons of buying versus leasing, which ultimately resulted in me coming away with a new car that was right for me.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase