Reviews
Write a reviewBUYER BEWARE: Ultimate Rides is ignoring mandatory Illinois auto laws. I purchased a vehicle and immediately discovered severe powertrain failures (certified diagnostic report attached/available showing Transmission, Torque Converter, Fluid Pump, and engine cover seals and valve cover are bad). Under Illinois law 815 ILCS 505/2L, used car dealers are legally forced to provide a mandatory 15-day/500-mile powertrain warranty. Because driving the car in this condition will destroy the transmission entirely, I reached out to the dealership with the mechanic's report. They have completely ignored my messages. I have officially filed a consumer fraud complaint with the Illinois Attorney General’s office today for warranty breach. Do not trust them to back the vehicles they sell if things go wrong. I have also uncovered other BBB complaints of the same thing. Also, the carfax report provided by them online and verified in person has false report of repairs. They charged a prep fee for vehicle inspection, underbody coating and various cleaning/fueling/advertising type things. They also explicitly were supposed to replace the battery, which they did not. That is the one thing they said i could come get, until i told them i would file a complaint if they did fix the issues or refund me my full price of 18,500.00 They coated right over the damaged parts. Do not purchase from this dealer!!!
BUYER BEWARE: Ultimate Rides is ignoring mandatory Illinois auto laws. I purchased a vehicle and immediately discovered severe powertrain failures (certified diagnostic report attached/available showing Transmission, Torque Converter, Fluid Pump, and engine cover seals and valve cover are bad). Under Illinois law 815 ILCS 505/2L, used car dealers are legally forced to provide a mandatory 15-day/500-mile powertrain warranty. Because driving the car in this condition will destroy the transmission entirely, I reached out to the dealership with the mechanic's report. They have completely ignored my messages. I have officially filed a consumer fraud complaint with the Illinois Attorney General’s office today for warranty breach. Do not trust them to back the vehicles they sell if things go wrong. I have also uncovered other BBB complaints of the same thing. Also, the carfax report provided by them online and verified in person has false report of repairs. They charged a prep fee for vehicle inspection, underbody coating and various cleaning/fueling/advertising type things. They also explicitly were supposed to replace the battery, which they did not. That is the one thing they said i could come get, until i told them i would file a complaint if they did fix the issues or refund me my full price of 18,500.00 They coated right over the damaged parts. Do not purchase from this dealer!!!
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
The absolute worst.. nice trucks to LOOK AT… underneath all rust and FLAMABLE spray foam!!!
The absolute worst.. nice trucks to LOOK AT… underneath all rust and FLAMABLE spray foam!!!
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Awful, spent 22,000 on truck. Flew to coal city pick up truck, broke down 4 hours between Chicago and Cleveland waited on side of hyway.. brought me some junk car to drive home.. now.. truck come to find out was completely rusted through frame, they hid it very well with undercoating not to mention the lifters ticking.. so much needed replaced. Brakes,calipers, drums, electrical in dash all messed up. 1 problem after the next. Complete money pit… dealership rude won’t answer calls
Awful, spent 22,000 on truck. Flew to coal city pick up truck, broke down 4 hours between Chicago and Cleveland waited on side of hyway.. brought me some junk car to drive home.. now.. truck come to find out was completely rusted through frame, they hid it very well with undercoating not to mention the lifters ticking.. so much needed replaced. Brakes,calipers, drums, electrical in dash all messed up. 1 problem after the next. Complete money pit… dealership rude won’t answer calls
- Customer service
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- Buying process
- —
- Quality of repair
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- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
We became frustrated looking for a good solid used car for our daughter to go off to college with this fall in our area. A cars.com search gave us plenty of options if we wanted to go a little farther outside our area. So I did the research & came up with a list of 7 dealers to shop from. My 1st stop was at Ultimate Rides in Morris, IL. As it turned out it was our last stop as well. We got a great deal on an 08 Pontiac G6 (about 2 grand less than we found closer to home). We were able to drive the car as much as we wanted, our salesman was knowledgeable, friendly & was just a regular guy (no pressure!) We will definitely recommend Ulitmate Rides.
We became frustrated looking for a good solid used car for our daughter to go off to college with this fall in our area. A cars.com search gave us plenty of options if we wanted to go a little farther outside our area. So I did the research & came up with a list of 7 dealers to shop from. My 1st stop was at Ultimate Rides in Morris, IL. As it turned out it was our last stop as well. We got a great deal on an 08 Pontiac G6 (about 2 grand less than we found closer to home). We were able to drive the car as much as we wanted, our salesman was knowledgeable, friendly & was just a regular guy (no pressure!) We will definitely recommend Ulitmate Rides.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
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- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase