Reviews
Great experience !
Great experience ! I will definitely be back. I was able to get an appointment and have my car fixed in less than a day. My service advisor was very professional and communicated with me through the whole process.
Great experience !
Great experience ! I will definitely be back. I was able to get an appointment and have my car fixed in less than a day. My service advisor was very professional and communicated with me through the whole process.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Nissan went above and beyond to service my car and went
Nissan went above and beyond to service my car and went the extra mile and delivered it to my home when I was unable to get there and pick it up in person. I purchased my car from this dealership and would do so again
Nissan went above and beyond to service my car and went
Nissan went above and beyond to service my car and went the extra mile and delivered it to my home when I was unable to get there and pick it up in person. I purchased my car from this dealership and would do so again
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for choosing us for your car needs Linda! We truly value our customers and are glad to hear our team went above and beyond to provide great service.
Great service from knowledgeable staff!
Great service from knowledgeable staff! Comfortable waiting room with amenities for the more time-intensive services.
Great service from knowledgeable staff!
Great service from knowledgeable staff! Comfortable waiting room with amenities for the more time-intensive services.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your positive review! We appreciate your business and hope to see you again soon.
Hands Down The Best Dealership Experience SaL was
Hands Down The Best Dealership Experience SaL was awesome! I was treated with respect and kindness
Hands Down The Best Dealership Experience SaL was
Hands Down The Best Dealership Experience SaL was awesome! I was treated with respect and kindness
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that Sal provided you with exceptional service.
Extraordinary customer service from my service advisor
Extraordinary customer service from my service advisor Roy.Best experience I’ve ever had . I will never go anywhere else.
Extraordinary customer service from my service advisor
Extraordinary customer service from my service advisor Roy.Best experience I’ve ever had . I will never go anywhere else.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We are delighted to hear that you had an exceptional experience with our service advisor, Roy. We take pride in providing top-notch customer service and look forward to serving you again. Your loyalty means the world to us!
Very Clean.
Very Clean. Totally professional. Kind and considerate. Great communication. Very timely. All was super/good.
Very Clean.
Very Clean. Totally professional. Kind and considerate. Great communication. Very timely. All was super/good.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Rick, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan of Greenville. We can't wait to see you again, have a great day.
I use Nissan of Greenville exclusively.
I use Nissan of Greenville exclusively. The staff is outstanding and I have no problem getting an appointment when I need it. Love my car, love my dealership!
I use Nissan of Greenville exclusively.
I use Nissan of Greenville exclusively. The staff is outstanding and I have no problem getting an appointment when I need it. Love my car, love my dealership!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're thrilled to have earned your loyalty as a valued customer at Nissan of Greenville! Our team takes pride in providing exceptional service and meeting your needs. Thanks for choosing us for all your vehicle needs.
I scheduled a 9:30 a.
I scheduled a 9:30 a.m. appointment and clearly noted that my vehicle was an Acura. I arrived early at 9:17 a.m. and was told that two cars were ahead of me. By 10:30 a.m., I still hadn’t received any updates, so I asked about the estimated time of completion. I was then told there was still one car ahead of me, meaning I had at least another hour to wait. I asked to speak with the manager, Chris, who explained that they were short-staffed and needed to order a filter—none of which had been communicated to me. I let him know I had to leave due to another appointment and suggested that staff should notify customers about any delays. His response was that I should have communicated my own schedule, which felt dismissive and unprofessional. To make matters worse, he mentioned that a technician had a heart attack, which came across as an inappropriate and possibly fabricated excuse. Sharing an employee's personal health information in that way is also a serious violation of privacy.(HIPPA) Due to the lack of transparency, poor communication, and overall unprofessionalism, I will not be returning.
I scheduled a 9:30 a.
I scheduled a 9:30 a.m. appointment and clearly noted that my vehicle was an Acura. I arrived early at 9:17 a.m. and was told that two cars were ahead of me. By 10:30 a.m., I still hadn’t received any updates, so I asked about the estimated time of completion. I was then told there was still one car ahead of me, meaning I had at least another hour to wait. I asked to speak with the manager, Chris, who explained that they were short-staffed and needed to order a filter—none of which had been communicated to me. I let him know I had to leave due to another appointment and suggested that staff should notify customers about any delays. His response was that I should have communicated my own schedule, which felt dismissive and unprofessional. To make matters worse, he mentioned that a technician had a heart attack, which came across as an inappropriate and possibly fabricated excuse. Sharing an employee's personal health information in that way is also a serious violation of privacy.(HIPPA) Due to the lack of transparency, poor communication, and overall unprofessionalism, I will not be returning.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to leave us feedback about your experience with us. We would appreciate the opportunity to address your concerns directly. Please reach out to our General Manager, Joe Guillen, at (903) 274-4593 when you have a chance. Thank you, and we look forward to hearing from you.
Arrived for my appointment at 10:29 AM vehicle was not
Arrived for my appointment at 10:29 AM vehicle was not ready until 12:30 AM, was given a message with status tracker that did not work or was not updated. When I asked about the tracker not being accurate wass told oh we don?t use it. I have neve had to wait that long for an oil change!especially when I made an appointment in advance. I guess after they make a sell service is not a priority!!
Arrived for my appointment at 10:29 AM vehicle was not
Arrived for my appointment at 10:29 AM vehicle was not ready until 12:30 AM, was given a message with status tracker that did not work or was not updated. When I asked about the tracker not being accurate wass told oh we don?t use it. I have neve had to wait that long for an oil change!especially when I made an appointment in advance. I guess after they make a sell service is not a priority!!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Ed Luther, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (903) 274-4593 when you have a chance. Thank you, and we look forward to hearing from you.
Takes way too long, it takes 2 hours for an oil change.
Takes way too long, it takes 2 hours for an oil change. They do a great job washing and vacuuming the vehicle.
Takes way too long, it takes 2 hours for an oil change.
Takes way too long, it takes 2 hours for an oil change. They do a great job washing and vacuuming the vehicle.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Hi Melinda, Thank you for your feedback. We're glad to hear you appreciated the wash and vacuum! We understand the wait time for your oil change was longer than expected, and we're working to improve our efficiency. We appreciate your patience and hope to serve you even better next time.