Audi Freehold

Service advisors (such as William Hausmann) are frequently highlighted for being highly professional, courteous, and communicative.

From the minute I stepped into the dealership to see the launch of the 2026 Q3 I was treated with friendly and pleasant service by every member of the team. I connected with Mark to help me order my vehicle and he was just terrific throughout the process. My vehicle wasn’t scheduled to ship until late may early June but one like it came in last month with slightly higher end features. I went to look at it and wanted to buy that one. There not even a blink of an eye and I was in that vehicle. I needed a small issue taken care of in the service department and they were terrific too! I highly recommend this dealer because of their level of professionalism and dedication to the customer. I’m so happy my husband talked me into going there.

A Truly Exceptional Experience with Tom at Freehold Audi! I recently had the pleasure of purchasing a 2026 Audi SQ5 from Freehold Audi, and I cannot speak highly enough of the outstanding service provided by my salesperson, Tom. From the moment I stepped into the dealership, Tom demonstrated an unparalleled level of professionalism, expertise, and genuine enthusiasm that made the entire car-buying process an absolute delight. Tom's knowledge of the 2026 Audi SQ5 was truly impressive. He patiently walked me through every feature, answered all my questions with clarity and detail, and ensured I felt completely confident in my decision. He listened attentively to my needs and preferences, guiding me to the perfect vehicle without any pressure. What truly set Tom apart was his dedication to ensuring a seamless and enjoyable experience. He handled all aspects of the purchase with efficiency and transparency, and I must also commend Steve, the pre-owned manager, for his invaluable assistance in making the trade-in process smooth and fair. Together, they made what can often be a stressful process feel effortless. Their communication was excellent, keeping me informed every step of the way. I am absolutely thrilled with my new Audi SQ5, and a significant part of that satisfaction comes from the exceptional service I received from Tom. He is a credit to Freehold Audi, and I would wholeheartedly recommend him to anyone looking for a premium car-buying experience. Thank you, Tom, for making this such a memorable and positive purchase!

This past Monday I brought my A4 early for service and from the greeters to my technician everyone made you feel welcome no grumpy faces ever here! John was ready for me as soon as I walked in and did the customary service intake information with a smile, Dan greeted me in the waiting area making you feel you are part of the family and in an hour my tech Ryan had the issue solved to my satisfaction above expectations. In all the years I owned other brands, I never experienced a dealer that stood behind their brand/product as well as Ray Catena does, and all involved at this location instill great confidence that makes one feel you are in great hands! Thanks & Kudos to John, Dan, Ryan

The service department is great. I used Princetons service department one time ( there's is VW/ Audi) never went back there after using Freehold. Service. Always get great service

stay away! sold me a lemon (Q5) and will not take it back. GM Joe and sales person Rami non responsive. Do not buy from them.

Not a pleasant car buying experience as a repeat customer. At signing, salesman told a story about working with a high salaried customer who negotiated down to the last hundred seemingly making fun of the customer.

My car needed service on Monday, and I requested John Lazzaro to have it checked out and Ryan Byrne promptly brought it into the service bay and put it on the lift and within an hour it was fully serviced and the issue taken care of with a smile from all. Thanks to Dan, John & Ryan as always, they manage to brighten your day and make sure all your automotive needs are taken care of promptly and with perfection which is something you do not get at the "other" dealerships in the area!

Tremendous experience with Pete Roman as my service advisor. He was truly fantastic, brought my car in for a battery issue, so i had no appointment, but he took care of my immediately. He worked with me on the issue and the cost as the battery was relatively new (2 years). He was a pleasure to deal with and constantly kept me in the loop. The car was returned to me the following day (terrific given I had no appointment). I will definitely be asking for Pete the next time I need service. He provides amazing customer service which as a customer us really appreciated

I found customer services at Ray Catena Audi Freehold NJ as quite impressive. I have been using Audi Freehold for my last 2 cars A8 and yesterday an A6 2026 model. My sales executive Cameron Greenberg and his sales manager George, we both highly professional and it was a please doing business with them. I am the first to complain when something does not meet my high standards of expectations but slow to show gratitude for a job well done. WELL DONE Cameron and Audi of Freehold. THANK YOU. Regards Roy in Marlboro NJ