CarMax Madison

Was a great experience thought he dealership. Process was very smooth and moved fast. There were a few issues with the vehicle that carmax took care of and did a great job at keeping me in the loop.

Kind and helpful people. Honor was a pleasure to work with and very fun. Management here is knowledgeable and reassuring, helping me know that buying from them will assure me I get a good deal.

We walked in and were immediately greeted with smiles. Sam was helping us and his energy was amazing! Super nice and fun. He was amazing with our 4 month old baby! He answered all of our questions and was on top of everything!

The staff was friendly and efficient. I felt like I got a great deal. Highly recommended!

I could not ask for more. The sales did everything needed to deliver my vehicle in a timely manner. All the people I encountered in this dealership went above and beyond to deliver my vehicle. The vehicle I purchased was in immaculate condition. I needed a fob, and that delivered in a timely manner. My wife and I have told several friends getting ready to search for a vehicle about our experience in detail, regardless of which member of the sales team we talked with, it was totally seamless and flawless transition. They are to be commended for excellence in execution. My wife and I are totally satisfied with the process and if another is required in the future, Carmax shall be our first stop.

CarMax was a great experience! Clear, helpful, friendly... ask for Sam Milner when you go. He was so helpful!

The experience I had starting in Denver when my car broke down honestly made me want to never do business again with Carmax. But thanks to the Madison store and specifically with Alexis has completely revived my support of Carmax. I cannot begin to say how thankful I am for all the phenomenal support she and the whole store gave me

We got a great taste in for our previous car, and they were very helpful with getting me in something more suited for my needs! I also loved the sales lady we worked with.

Carmax has been great to work with. Good selection of vehicles and outstanding customer service.

This was my second time purchasing a vehicle through Carmax. My first time, three years ago, was for myself purchasing and exact vehicle I wanted. I called ahead, was able to work through what I wanted, and re-directed to another location that had the exact vehicle I was looking for. No hassling about buying something from their specific location. Great customer service, the car was in excellent condition (as confirmed by the Volvo dealership I had it serviced at subsequently). I still have and love that car. My most recent experience was at Carmax in Madison, WI. I have been searching for a well-maintained used vehicle for my newly-licensed teen. With the used car market spiking, I've been monitoring my searches for months. The perfect vehicle (with everything both my teen wanted and I required from a safety perspective) popped up in New York. For a reasonable fee they were able to put the vehicle on hold and transfer it to my local dealership in WI. I was able to do the financing over the phone in advance of the vehicle's arrival. Once it arrived, I was notified and an appointment set to test drive. The car was exactly as described, in good condition and no hassling or negotiations needed. The prices are reasonable based on current market conditions with a set margin built in. The financing is a little on the high side, but they provide a 3 day window to bring in a check from your own lender so it makes it easy to balance the rate vs convenience (and GAP coverage). I had one issue with the vehicle after getting it home. I contacted the dealership and it was addressed within a half hour. I am absolutely happy with both my experiences at Carmax and would (and have) recommend them for your next vehicle.