CarMax Madison

Took delivery on a Saturday which I know is a very busy time in a store. The car was transported from CA and there were some damages incurred along the way, however the staff was very accommodating at making it right. All in all I think we were there about one hour which I think is very reasonable. I’ve had a few questions since delivery, and everyone I’ve talked with has been very helpful. It was a very smooth transaction and I would highly recommend.

Great customer service sales person was very helpful and had knowledge about the car I was buying

The whole process was super fast, easy, and clear. So much better than my experience at a local dealership. They even sent a locksmith to my house to reprogram a glitchy key fob. Great customer service!!

Everyone i talked to and dealt with was extremely nice and there was no pressure to purchase anything above and beyond what i wanted

Everyone I dealt with was fantastic. Tre, who helped me through most of the process of me picking the car, test driving it, and selling my old car was very helpful, understanding, and a pro. His manager (whose name I can’t remember) was really great as well. When I had an issue with the vehicle a week later, a manager Christopher helped me get it resolved quickly and effortlessly, at my closest service center. It’s the second time I’ve purchased from this Carmax and this experience is exactly why!

Carmax is always very professional and thorough. This was the second car I bought from them and I will be back. I have no hesitation recommending CarMax for your next car

My experience was great. My salesperson, Destiny, was fantastic and explained everything thoroughly. I highly recommend.

Everyone I worked with throughout the process was so helpful! Brian with pre-meeting (post-reserving the car for a test drive), Jim when going in for the actual test drive and signing papers, Alexis throughout, and Vik for post-buying service. Many appreciations for making everything easy & smooth - and going above and beyond to help fix one small item that was damaged. Would recommend!

It was what I would think is a "normal" experience: no haggling, no "Let me talk to my manager", followed by the sales rep disappearing for a half hour....they just sold me a van!

It was a fairly streamlined experience. I think, in retrospect, I wouldn't make a 7pm appointment to test drive if sincerely interested in purchasing the vehicle. This resulted in me feeling a bit rushed at the end and resulted in some of the paperwork not being explained as thoroughly as I anticipate it would have had everyone not been trying to get out of there closer to their closing time (8pm).