"Experience Clear and Simple Car Buying and Selling"
This 5 stars in for one employee in particular. Tim Gardner in the service dept. My little story... I had recently purchased my vehicle on April 1 & had... to return it on April 4th due to the speakers, window and a little idle. It was now 4/16/2018 and my car was still not finished because the speakers were missing a part that need to come from Korea, they told me my car would be finished no later than Monday and that was a promise...So long story short everyone I spoke with said they would call me back and help me figure this out and no one did, they called with the same info about waiting for a part but no new news. Thankfully I called in 4/17/18 to check on my vehicle on when the part will be in and Tim (which was my first time speaking with i'm through these couple of weeks.) and he said the part was scheduled to arrive on 4/24/18 I was furious. Here I am driving loaner cars and not even able to enjoy my new car for a whole month. He listened to me and quickly went into action and said I am going to help you, we are going to fix this. Literally in 2 hours he called back said that they can get my car to a certain place and they can do it if I agree and also offered me a couple of other things and said I will get your car to you by today or tomorrow after he explained this to a manager. All in two hours! and I couldn't get a straight answer for two weeks! Tim called me when it left car max and when it came back and tested the stereo for me himself! He completely turned my whole experience back to a positive one again and now I am truly happy he went above and beyond and keep his word! He was very kind and put actions to his words! He is definitely the highlight of my week! now I can drive my new car thanks to TIM Gardner.! Thank you TIM! You don't know how happy we are!
Called early to schedule an appointment 1. They did not call me back, I had to call them after a few hours 2. They ended up reserving the wrong car and... the car I wanted was sold before they could correct it. Did nothing to help. Do not work with them.
I have never bought a car so easy as I did here. The process was quick and painless just the way I like it. The finance part for the car took like a 10... minute process. The no haggle price is the price and there's no back office person dictating the sales rep to get more money more money on the sale. It's all done at the desk you sit at drone start to finish, just you and the sales rep. I rolled out in my new car in a half hour total.. Loved it(and car is awesome too)
Saw add for truck. Stopped by for a test drive. Had to wait in cue for about an hour, but still showing one other person ahead on waiting list. Had... to leave. Called later to make appointment and came back a second time just to drive it. Finally, agreed to purchase truck at no hassle price, contingent on sales person's looking into service department, doing a minor paint touch up on driver floor panel. Sales person said will check with Service Dept. Said will call the next day, so we can proceed with our bank to issue check. Never heard back. So much for no hassle sales process, and vehicle renewal and recondition promises. Would not shop there again. Will never recommended to families, friends, or even enemies.
Did not go to delar car was way over priced to high.