Reviews
Traded in my lease?
My lease was coming to an end and my cousin was here for an oil change when he thought he?d check out some options for me. This is my 4th lease, first one with Cappellino?s. Hands down the best experience I?ve had at any dealer. Caren Stevens was my salesperson and made it such a smooth easy process. Love her!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Friendly staff
The salesmans Tom G. was fantastic and very patient during our time. He answered all of our questions and concerns in a professional manner. Excellent service department as well.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Fantastic Staff
Went into Cappellino to discuss getting out of my lease and into a new truck. Tom Grinsell met me at the door and we went over every option to find the best fit. He found a truck that was much nicer then what I was previously driving, and also at a affordable rate. Tom made the experience fast and easy. Highly recommend anyone to work with him, and this dealership!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Fantastic Place to do Business With!
Tom Grinsell and the entire staff has always taken great care of me in a timely and professional manner. I send all of my family and friends to them! Great dealership if you don’t want to feel like just a number- they provide personal service you usually don’t find at car dealerships.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great salesman
Tom was so very helpful! He answered all of my questions and was very knowledgeable! As someone who knows very little about cars I appreciated how much he knew and how well he helped me understand!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Working with Tom Gets It Done... no fuss, no muss!
Tom is a great salesman to deal with for me as I have limited time and patience to work a deal. I let him know what I'm looking for in features, he helps me to understand what's available and makes the rest of the process painless. I've purchased several trucks and my latest was a 23 Blazer.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Excellent experience with Tom G
Having Tom G as a salesman was a fantastic experience. He was great to work with: he had an answer to every question and if he didn't, he worked until we figured it out. He was very professional and his attention to detail is something you don't see every day. Tom helped us really narrow down the perfect option for our family and made sure that we were happy with everything. I cannot recommend him enough to every person looking to purchase a vehicle!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Complete package, selection, sales, and service.
I have purchased two cars in the past few years, and was very pleased with the service with the sales with the whole process. I will highly recommend this dealership and their sales and service department. The two vehicle purchases I made went through without any issues, were done in a timely manner, and the vehicles were available when promised. The prices were competitive, the financing was competitive, and I would return to this dealership for another purchase. My last visit was due to required repairs. I was expecting a large repair bill, only to find out that some of the work was much cheaper than a local repair shop, and some of the work was covered by warranty, which I was unaware of.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great Dealership in Western NY
Excellent Dealership. The staff is very friendly and helpful. The pricing was transparent and very fair. This is my new favorite dealership. I will be back.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Service appointment
I came in for service to replace headlights and fix engine light and expected to pay several hundred dollars for repairs engine light was covered by warranty and the headlights was $135 so I was very pleased with the service and the cost
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase