Billion Toyota

Horrible. They care about the sale, after that you’re just another number. I’d never buy another Toyota from them, regardless if it’s the brand I want.

Please think twice about buying a car from this dealership. Here is what will happen. You will go in the doors and get met by a snake like Jay Jefferis. Once there, they are going to try to hurry you into a contract by pretending to have to be busy, this way you won't fully review the contract. Then they will pad additional "protection packages", which cost $2500 and do absolutely nothing. It gets worse. Next, they will run a bait and switch. One person will go in the back office, and another person will come out ant try to sell you GAP insurance...don't buy, its a ripoff. Please heed my advice and don't by from this scamming dealership. The 5 star reviews are padded.

All you get is lies,lies,lies with this shady company.To start off lying Larry Mullinix lied about where a vehicle was coming from told us it had to be built yet it was at another dealer and about the price also about this protection package that it was on the paint,wheels, windshield.We had it check and they said there was nothing on the paint,wheels or windshield.Charge you 3k over msrp for this so called protection package,flashing brake light that they dont put on your vehicle but tell you it is on there (scam).Took over a month to get the title but yet there signature was done the day we bought the vehicle?? Hmmm thats called fraud saying you signed it that day if you didnt really have it in your possession and signed it at a later date seeing you told us you didnt have the title and would have to mail it to us.Told us they would mail it no longer then 2 weeks yet it was over a month and now we have to pay a late fee seeing they said we waited over a month to register it and not right away seeing they lied on the date on all there paperwork showing we got the title that day.

All you get is lies,lies,lies with this shady company.To start off lying Larry Mullinix lied about where a vehicle was coming from told us it had to be built yet it was at another dealer and about the price also about this protection package that it was on the paint,wheels, windshield.We had it check and they said there was nothing on the paint,wheels or windshield.Charge you 3k over msrp for this so called protection package,flashing brake light that they dont put on your vehicle but tell you it is on there (scam).Took over a month to get the title but yet there signature was done the day we bought the vehicle?? Hmmm thats called fraud saying you signed it that day if you didnt really have it in your possession and signed it at a later date seeing you told us you didnt have the title and would have to mail it to us.Told us they would mail it no longer then 2 weeks yet it was over a month and now we have to pay a late fee seeing they said we waited over a month to register it and not right away seeing they lied on the date on all there paperwork showing we got the title that day.

I recently bought a hybrid from Billion Toyota Sioux Falls. Getting the car was a bit frustrating. I was given updates on when it would arrive which was GREAT buuut...the 1st arrival date came and went. The 2nd came and finally arrived two weeks AFTER set date. That in itself is not the issue. I am a business owner. I completely understand that you cannot control WHEN something will arrive. There are too many factors that are involved and too many other businesses before it gets to the final one. The sales person helping me will not be named because he was very nice and did what he could to make sure it got here according to WHEN he was told. The issue is....almost immediately I heard a clunk so contacted them to see when they could take a look at it. It is only a few weeks old. When I asked if they have a loaner vehicle for me to use while it is being looked at they said "No but we can take you home in our shuttle." As I explained that I am a business owner and I had several things that I do during any given day to run that business I NEED a vehicle. "Sorry ma'am. We don't give them out anymore because of the lack of vehicles." So I contacted the salesperson that helped me order the car to begin with and he found me a vehicle to use. Thank you for that. THEN comes the morning I drop off my car to be looked at and pick up the loaner. The loaner...in my opinion...was filthy. As a business owner I expect the vehicle I drive to be clean at all times because it represents not only who I am but also my business. I want people to know I care not only about them but also my business. I am by far the least vain person there can be but I do care about how I represent myself AND my business. The loaner car was full of hand prints and spots on ALL the windows and had mud and dirt all around it. It looked as if it had not been washed in a while and was driven on a muddy dirt road. When I asked if they would please run it through the car wash and clean it first they said they don't/won't do that but they would clean the windows for me so there wasn't a hand print in front of my face. I was dumb founded that they would care so little about their customers. I then tried to call/text the salesperson that got me the loaner as he was not there with us. I asked if they would reimburse me for a car wash. His response short and simplified...I will just pick up the loaner and you can be without a car. Really? So instead of just cleaning the vehicle like you should do anyway, you are going to basically tell the customer "F..k you" and pick it up so they now CAN"T go to their appointments or take care of their other responsibilities? Needless to say....I will be trying my hardest to find someone else to take my car to for warranty issues because something tells me they will not be able to figure out what the clunking sound is. AND they don't seem to care about their customers or how they represent themselves. The service/caring about their customers was/is so subpar and disappointing.

I walked in at 0730 Saturday. Helped and created right away. From being treated with respect and kindness. Kept up to date with repairs even by small video. That was cool!.Bravo Zelo!! V/R Kevin

Nightmare. It is a nightmare. Salesmen misinformed about the valpro package I purchased, sent me to my local dealership with no appointment, so took 2 days to clean and seal my only car. Tires were bad and windshield wipers were shredded. Car had less than 13000 miles so I did not go over it with fine tooth comb. He said it was certified. They took my car back to SF to replace tires. They did 2, and fixed a couple dings. They had it 2 days for this as well. Then 4 days later I'm going down the road and my cruise control disengages. I have an error on the dash to see my service dept at the dealership, the ICS system has failed. I haven't even put plates on this car yet or made the 1st payment! I have had it 2 weeks and more miles have been put on it to get it up to par than I have driven for my own personal use! I would not suggest anyone buy a car here.

I brought my newly bought used Toyota Highlander for an oil change and tire rotation. I had a small air leak in one tire that I added air to every couple months but forgot to mention that. He also came in trying to tell me I needed new brake fluid because it was extremely dirty. I produced receipts for I had all the fluids recently changed elsewhere which he then backed off his claims of it being dirty. Im hoping he actually changed my oil because upon checking tire pressure a couple months later the tire with the small leak was still in the same position!! He never rotated the tires but charged me for it! I do not recommend this dealership service dept.

I brought my newly bought used Toyota Highlander for oil change and tire rotation. I had a small air leak in one tire previously and didn’t mention it but after charging me for tire rotation the tire was still in same position when I checked for the leak a couple months later.. also tried to talk me into brake fluid change saying it was extremely dirty until I produced receipt showing fluids had all been changed a few months back. Don’t recommend this dealership.

I was upsold on a "new" 2021 Toyota Sienna that had been previously purchased that had over 800 miles which voided the $1,000 mobility incentive. I specifically informed the dealership that the van needed to accommodate a 6 foot long stretcher which requires removing the middle seats. Toyota states that removing the seats may void the warranty. I’ve repeatedly contacted the dealership and Toyota to resolve this issue. Presently I have a $43,000 minivan that I purchased specifically to do ADA compliant transports that can’t be used to do ADA transports as the seats are “non-removable”. Neither Toyota or the dealership will allow a refund. I was sold a $43,000 van under the guise that I could take the seats out and do ADA compliant transports. Toyota has created an issue/dilemma that could simply be resolved with an airbag bypass switch but they would rather hide behind their warranties and policies rather than allow consumers to use the vehicles for ADA compliant handicap transports. The customer is job number one is a philosophy long gone. It is now our job to distrust the salesperson, the dealership and the manufacturer and to scrutinize every aspect of the purchase, product, manufacturer and get it in writing. Policies and warranties supercede consumer rights. Toyota is unwilling to authorize their own certified service technicians to remove the seats. Toyota authorizes certain mobility companies to make major modifications but they won’t authorize their own service technicians to remove 4 bolts and securely place a $3 resister. Toyota has set a policy that does not allow consumers to comply with ADA guidelines. The dealership and the manufacturers policy is “we don’t do refunds” and you can’t modify the vehicle by removing the seats. Simply stated, I purchased a minivan to do ADA compliant transports and was sold a $43,000 van that can’t do ADA compliant transports that I can’t get a refund on.