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Mccurley Integrity Honda

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (322 reviews)
2020 consumer dealer award
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2020 consumer dealer award

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Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (322 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mccurley Integrity Honda from DealerRater.

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Great selling staff. Great deals, knowledgeable and friendly people. Martin was very patient and helpful with me (senior) driving a new type Honda!

Great selling staff. Great deals, knowledgeable and friendly people. Martin was very patient and helpful with me (senior) driving a new type Honda!

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Kalwelch, We are delighted by your kind review and your recognition of our team's service. Your positive feedback motivates us to continue delivering outstanding customer experiences. Thank you for choosing us and for being a valued customer. If there's anything else we can do for you, please let us know. Customer Care 509-374-2601 McCurley Honda

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I brought my Ridgeline in for Transmission and cooling system service. I also asked that the Maps in the GPS be updated. I got a phone call shortly after drop off saying it would cost more because I had the 9 speed transmission. OK. When the service was done I got no record of the work that was completed because their computers were down. I was told that it would be emailed to me. IT WAS NOT. The map update was not done, but if I came back on Tuesday it could be done while I wait. I came in today(Tuesday) at 8 AM. I was told it would take a half hour. After I waited for an hour It wasn't even started. I took my key and left. I have purchased 2 cars from this dealership and have been pleased up until now. Loyalty is a 2 way street and you guys are failing.

I brought my Ridgeline in for Transmission and cooling system service. I also asked that the Maps in the GPS be updated. I got a phone call shortly after drop off saying it would cost more because I had the 9 speed transmission. OK. When the service was done I got no record of the work that was completed because their computers were down. I was told that it would be emailed to me. IT WAS NOT. The map update was not done, but if I came back on Tuesday it could be done while I wait. I came in today(Tuesday) at 8 AM. I was told it would take a half hour. After I waited for an hour It wasn't even started. I took my key and left. I have purchased 2 cars from this dealership and have been pleased up until now. Loyalty is a 2 way street and you guys are failing.

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Bill, We’re so sorry we failed to take care of this on your first appointment. Thank you for chatting with us on the phone today and for allowing us to get this handled next week. Once we’re done updating the maps, we hope you’ll give us another opportunity to impress you in the future. Have a great rest of your week and please call if you have any questions. Customer Care 509-374-2601 McCurley Honda

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absolutely excellent from purchase to service all around excellent Ruby was a awesome beyond worlds went the extra mile in helping with the purchase even picked up the recipient for final transaction she was awesome beyond words so very grateful smoothest car purchase ever had

absolutely excellent from purchase to service all around excellent Ruby was a awesome beyond worlds went the extra mile in helping with the purchase even picked up the recipient for final transaction she was awesome beyond words so very grateful smoothest car purchase ever had

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback! it’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. We will make sure that our team receive your feedback. I’m sure it will make their day! Thank you for giving us the chance to serve you. Customer Care 509-374-2601 McCurley Honda

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I recently gave this dealership a negative review due to the service department. However, I met with GM Josh and we worked on my concerns. He went out of his way to ensure I was completely satisfied. I appreciate the effort and Zach for going over and beyond for me. This all started over the original dealership (Leskovar) where I purchased my car. Going forward I appreciate the work and direct communication Josh and Zach provided. Going forward, I look forward to working with them. Sincerely, A Forgiving customer

I recently gave this dealership a negative review due to the service department. However, I met with GM Josh and we worked on my concerns. He went out of his way to ensure I was completely satisfied. I appreciate the effort and Zach for going over and beyond for me. This all started over the original dealership (Leskovar) where I purchased my car. Going forward I appreciate the work and direct communication Josh and Zach provided. Going forward, I look forward to working with them. Sincerely, A Forgiving customer

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
3.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for giving us the opportunity to take care of you and turn a negative situation positive. We look forward to being able to fulfill your automotive needs going forward. Customer Care 509-374-2601 McCurley Integrity Honda

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Dealership used to be great to work with, however, service has really dropped off in recent years. The service department has been double booking appointments, 2 hours for a simple oil change with a confirmed appointment.

Dealership used to be great to work with, however, service has really dropped off in recent years. The service department has been double booking appointments, 2 hours for a simple oil change with a confirmed appointment.

Rating breakdown (out of 5):
Customer service
2.0
Buying process
—
Quality of repair
3.0
Overall facilities
5.0
Overall experience
2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We apologize for your recent service experience. We strive everyday to deliver the best customer experience and it looks like we fell short. Please reach out to us directly if you wish to discuss further. Customer Care 509-374-2601 McCurley Honda

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Disappointed doesn't begin to describe the experience I've had at McCurley "Integrity" Honda. Purchased a used cr-v 2 years ago and have spent more money on repairs (8k) then paying off the vehicle. Catastrophic engine failure with no explanation other then needing more money to fix additional issues afterwards. Refusal to reimburse tows after subpar mechanical repair causing additional financial loss. Stay away from this dealership if you value your time, money and a quality product. The service team hasn't been recognized for quality service from Honda corporate since 2018 and the new manager Dan, has done little to treat us like the "family" they claim to help with a culture of no call backs and the customer having to advocate for any positive resolution.

Disappointed doesn't begin to describe the experience I've had at McCurley "Integrity" Honda. Purchased a used cr-v 2 years ago and have spent more money on repairs (8k) then paying off the vehicle. Catastrophic engine failure with no explanation other then needing more money to fix additional issues afterwards. Refusal to reimburse tows after subpar mechanical repair causing additional financial loss. Stay away from this dealership if you value your time, money and a quality product. The service team hasn't been recognized for quality service from Honda corporate since 2018 and the new manager Dan, has done little to treat us like the "family" they claim to help with a culture of no call backs and the customer having to advocate for any positive resolution.

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are sorry to hear about your frustrations dealing with your repairs. We are concerned about what you are saying and would like the opportunity to meet with you. Hopefully, we will be able to go over everything and alleviate your concerns. Customer Care 509-374-2601 McCurley Honda

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Great experience salesmanship a plus finance manager easy to work with.

Great experience salesmanship a plus finance manager easy to work with.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. Customer Care 509-374-2601 McCurley Honda

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This dealership wants your money and thats it. I bought a 2021 Honda Odyssey. They sold it certified pre owned. When i got it home i saw on the roof of the van extensive damage. I called them and they said bring it back. I took it back and they did not want to fix it. They said it would cost too much money. I payed $48,500 for this van and they didn’t want to help me out. Less than 24 hrs. They then said they would order me a new van and trade back the old one. Long story i lost $4,000 for 3 weeks while i waited for the new van. They gave me $46,000 trade in value…and they uped the price on the new van by $2,000. They knew the van had damage and saw that i was in need of a vehicle since over a year. They took advantage of me and my situation. I have four young children and needed a new van. STAY AWAY….These guys are crooks with ties. They will take advantage of you especially since vehicles are scarce. BUYERS BEWARE!!!!….STAY AWAY. If you buy something from them forget about getting any help. Once the check clears they will no longer help you.

This dealership wants your money and thats it. I bought a 2021 Honda Odyssey. They sold it certified pre owned. When i got it home i saw on the roof of the van extensive damage. I called them and they said bring it back. I took it back and they did not want to fix it. They said it would cost too much money. I payed $48,500 for this van and they didn’t want to help me out. Less than 24 hrs. They then said they would order me a new van and trade back the old one. Long story i lost $4,000 for 3 weeks while i waited for the new van. They gave me $46,000 trade in value…and they uped the price on the new van by $2,000. They knew the van had damage and saw that i was in need of a vehicle since over a year. They took advantage of me and my situation. I have four young children and needed a new van. STAY AWAY….These guys are crooks with ties. They will take advantage of you especially since vehicles are scarce. BUYERS BEWARE!!!!….STAY AWAY. If you buy something from them forget about getting any help. Once the check clears they will no longer help you.

Rating breakdown (out of 5):
Customer service
1.0
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Kashtro, Although our used car standards are higher than most, we understand your disappointment in the cosmetic defects of a used vehicle. Each used vehicle is slightly different, so customer inspection before purchasing is crucial to our sales and delivery process. You were dissatisfied with the van, and we wanted to minimize the budgetary difference and provide you with a high market trade value. New vehicle prices have increased for 2023, but we are one of the few dealerships that never add any dealer markup. Even in times of high demand such as this, we feel that is the best way to treat you and all customers. Your trust and business are important to us, so we’d like to continue to work for your satisfaction. We will reach out to you, or feel free to give us a call at your convenience. Honda Sales Management (509) 374-2633 or (509) 374-2630

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Angel has been the best sales person I have ever dealt with. This is our second car purchased through him and we couldn’t be happier! He works hard to make sure you get the car that suits your needs and that you are happy with your purchase. I will never go through another company or sales person again!

Angel has been the best sales person I have ever dealt with. This is our second car purchased through him and we couldn’t be happier! He works hard to make sure you get the car that suits your needs and that you are happy with your purchase. I will never go through another company or sales person again!

Rating breakdown (out of 5):
Customer service
5.0
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Cortney, thank you for your feedback! it’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. We will make sure that our team receives your feedback. I’m sure it will make their day! Thank you for giving us the chance to serve you. Customer Care 509-374-2601 McCurley Integrity Honda

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When I needed a car McCurley Integrity Honda was there and they assisted me to make sure I had what I wanted. If it wasn't for them I would not have got the SUV that I wanted. They are excellent service sales people and they have earned from me 5 stars.

When I needed a car McCurley Integrity Honda was there and they assisted me to make sure I had what I wanted. If it wasn't for them I would not have got the SUV that I wanted. They are excellent service sales people and they have earned from me 5 stars.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

It is awesome to hear that our team did such a nice job. We hope that you enjoy the vehicle as much as we enjoyed working with you. We sincerely appreciate you taking the time to share with us your experience at our dealership. On behalf of our entire team, thank you for allowing us to serve you Customer Care 509-374-2601 McCurley Integrity Honda

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