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West Herr Nissan of Williamsville

(927 reviews)
2023 consumer dealer award
View 1 awards
2023 consumer dealer award

Reviews

(927 reviews)

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West Herr’s service department has excellent

West Herr’s service department has excellent communicators who are all very courteous and work hard to assure customers are satisfied. They exceed my criteria for satisfaction.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Rebekah at West Herr in Williamsville offers the most

Rebekah at West Herr in Williamsville offers the most comprehensive, friendly service! We always request to work with her;)

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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My Service Manager Mohammad Was excellent.

My Service Manager Mohammad Was excellent.He was very professional and caring.The service to my car was excellent.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Mo was very thorough.

Mo was very thorough. and assured that I was comfortable with his explanation of the work performed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Please do me a favor don’t go to Nissan of Williamsville.

Please do me a favor don’t go to Nissan of Williamsville. The used car manager He overcharged me for the vehicle. I have buy multiple cars from them and they overcharged me .ever since used car manager Ron left this new used car manager he seems like he doesn’t care.. He promised me he was gonna get me new hubcaps and And WeatherTech floor mats For a car that I was overcharged. Almost 2 months keep going back and the sales person. Mike tells me next week next week. But guess what? They’re ripping people off over charging. And use car Manager he doesn’t care. I had good relationship with Ron the old used car manager. But the new used car manager he playing games. Definitely not going their any more.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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The staff and service are always excellent.

The staff and service are always excellent. Thank you! Iwould definitely refer this dealership to friends and family.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Pleasant, easy and honest.

Pleasant, easy and honest.dealership to work with. They were quick to respond and complete the work.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Service department is great.

Service department is great. Was greeted personally and had the work done in 90 minutes.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Everyone was helpful & pleasant.

Everyone was helpful & pleasant. They took my car in right on time. The work was completed in a timely fashion.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Got me in within four days, gave me a ride to my class

Got me in within four days, gave me a ride to my class while they worked on my car and picked me up after just do a quick phone call to them… All work was done, reasonable price, nice clean car, everybody, friendly, and helpful, and just one more reason why I love my Nissan rogue And now bought one instead of leasing!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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