Reviews
Write a reviewVery Happy Customer
I was very please with the great customer service provided by the staff at Gossett Audi location. The sales representative Clarence Perry was very knowledgeable, professional and friendly! Great Job! Thanks to all who played apart in the purchase of my new car! 🚘👍🏼
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Dependable, Knowledgeable, Approachable
I have owned "Gossett Audis" since 2002. Jeff Massey has always been my service rep. Jeff, and really all the service staff, are knowledgeable, friendly, and helpful. When I accidentally ran over a large dog and tore up my 2015 A4, I called Jeff before I called my husband. That's how much we trust him to advice. He guided me through the repair experience with ease, outing me in touch with Audi Care and providing important information to expedite getting my car repaired to new-car status. I recommend Gossett Audi highly.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Totally pleased!
Every aspect of this service appointment was positive. After a long drive to get there (from southeast Missouri), I was greeted warmly, found my paperwork to be minimal and ready, and had a pleasant place to wait that had complimentary amenities while they immediately began servicing my new Audi. They completed their servicing promptly, and I was on my way again with plenty of time to do a bit of shopping before heading back home. Fine people/dealership!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great Job
I've been taking my S5 to Gossett Audi for three years now. Jonathan Turner and the rest of the staff are fantastic. My expectations are always met or exceeded. I show up, sign some papers and a few minutes later I'm off in the loaner. The work is always done well. I'll keep coming back. Greg Wolf
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Audi service
I am on my third Audi , and I have bought the last two largely because of Jeff Massey and the service that I continuously receive from Jeff and the service department. I could never write enough good things about them. Wherever Jeff Massey is working , is the place I'll buy my cars.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Steve, thank you very much for this kind review of both Gossett Audi Memphis and your relationship with Jeff Massey. We're so happy to hear that your experiences with Jeff have led to the purchase of three new Audis from our dealership. We love working with you, and we look forward to working with you again.
service department
The service department was great!! The service employees were very knowledgeable in their field. A loan vehicle was ready for us when we arrived. The service team was prompt and quickly had the yearly maintenance done in no time. The young man that checked us in had a smile and greeted us in a way that I would recommend friends and family to the Gossett Audi dealership
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Bill, we're glad to hear that your experience in the service department here at Gossett Audi Memphis was excellent! We love working with our customers, and we are so happy to hear that our service team was able to thoroughly satisfy you. Thanks for stopping in - don't hesitate to do so in the future.
Giving them a mulligan
I appreciate the GM calling me today after he noticed my poor ratings on Yelp, Google and Dealer Rater. I'm taking him at his word in good faith that my recent service encounters were outliers and things will be better - thus I am revising my rating upward. I will further revise it upward if in fact things go smoothly and without drama.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Great service, Thanks Jeff M.
Had a little trouble with my A8 and thanks to Jeff in service I was in and out in no time. I love your new store great job on the building.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Amazing New Facility and Great Staff
What a GREAT new facility and staff. Very professional. Highly recommend!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
