Reviews
Your service department is very good.
Your service department is very good. Anthony, Donald and Mark are extremely reliable. Da Da!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Ashley Mahana Customer Care Manager Direct line: 936-224-7749
First class service department, would give it six stars
First class service department, would give it six stars if it were an option. My Service Advisor Gaston kept me informed and on time. Everyone was pleasant and helpful. Very nice experience!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Ashley Mahana Customer Care Manager Direct line: 936-224-7749
I went in for service and it was an exceptional
I went in for service and it was an exceptional experience. They are super friendly, quick, and the waiting area is the best around.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Ashley Mahana Customer Care Manager Direct line: 936-224-7749
EXCELLENT CUSTOMER SERVICE.
EXCELLENT CUSTOMER SERVICE. Very professional and Juan was awesome. He even offered to deliver my vehicle following the service work.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks, Paul. for choosing Mercedes-Benz of the Woodlands! Ashley Mahana Customer Care Manager Direct line: 936-224-7749
Gaston was awesome!
Gaston was awesome! Professional, informative and honest. First rate amenities! Will service here again. #1
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your business, Bob, and our team looks forward to serving you again soon! Ashley Mahana Customer Care Manager Direct line: 936-224-7749
I received Great service and their communication top
I received Great service and their communication top notch! Another great experience at MBOTW! Thanks!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Ashley Mahana Customer Care Manager Direct line: 936-224-7749
Great customer service everytime I visit the woodlands
Great customer service everytime I visit the woodlands mercedes dealer Richard is the best always so nice and helpful 😃
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Mercedes-Benz of the Woodlands, your feedback and rating mean a lot to us. We're glad Richard was able to help, and we hope to see you again! Ashley Mahana Customer Care Manager Direct line: 936-224-7749
Excellent job.
Excellent job. Liz is the best. Always courteous, professional, and above level help. I would recommend your dealership to anyone bEcause of your customer service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your experience with Liz here at Mercedes-Benz of the Woodlands. We appreciate your business and hope to see you again soon! Ashley Mahana Customer Care Manager Direct line: 936-224-7749
Always upstanding service, quality, and staff.
Always upstanding service, quality, and staff. You guys have been taking care of us since 2008 and heres to many more
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Ashley Mahana Customer Care Manager Direct line: 936-224-7749
We were traveling from out of town with our Sprinter
We were traveling from out of town with our Sprinter based motorhome and had a loss of power on our way to a 4th of July camping trip about 20 miles north of the dealership. We managed to turn around and slowly travel back towards Houston and Mercedes-Benz of the Woodlands for an unscheduled service call. The service writer checked to see if his Sprinter mechanic could take a quick look as there was no check engine lamp lit. About 20 minutes later the mechanic and the service writer came back and looked the vehicle over and discovered a split hose from the intercooler (engine is a 3.0L turbo diesel). After checking inventory the mechanic took the motorhome after we unhooked our towed vehicle. We took our pet that was traveling with us and went to Sonic for a cold drink and kept our pet calm. The service writer called and told us they had replaced the turbo boost hose and found no other issues. By the time we returned he was about complete with the paperwork. All told we were back on the road with all our gear and groceries in the fridge in 2 1/2 hours. What a fantastic crew. Mercedes-Benz service is the best and has always come through in our travels. We have used their services across the USA and have always been pleased with the speed and accuracy of the work. Mercedes-Benz of Clear Lake is our home dealership as we live in Angleton, TX but I would never hesitate to come back to The Woodlands for any services. I never take our 2011 Sprinter 3500 anywhere else.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Ashley Mahana Customer Care Manager Direct line: 936-224-7749