Hanlees Davis Nissan

Joan is the best. Responded to my calls quickly. Friendly, honest and kind. You don't find that very often. Helped me find the perfect car at a great price. Drove 3 hours but it was worth it. Thank you Joan.

This is the worst customer service I have received anywhere at any time. They have had my 2023 Rogue for over 3 months. The vehicle blew a head gasket with no warning sign on the dashboard. They keep telling me your car should be done by next week. They haven't even pulled the EGR cooler (which they recommend I get a new one for $1184) from the vehicle to see if it's good or not. Most of the staff is rude and condescending. I wrote a review in the beginning, when I first took the vehicle in because they wouldn't answer my phone calls or give me a loaner. After my review they gave me a loaner vehicle, smaller than my Rogue. I wrote a subsequent review based on them stepping up with the loaner vehicle. NOW, here I am again. They give me a loaner vehicle but require me to drive to Davis to fill out paperwork and exchange vehicles. I have had 4 different loaner vehicles, all smaller than my Rogue. And still, no diagnosis. All I can say is DO NOT DO BUSINESS WITH HANLEES NISSAN OF DAVIS. NO HANLEES. NO HANLEES. NO HANLEES. i forgot to mention that my car is under warrany. It was 2 years old at the time I purchased it. It only has 60,000 miles.

This has been the worst post car purchase customer service I have ever experienced! We specifically went to Hanlees, from Rancho Cordova, because I had purchased 2 other cars with them before and had a wonderful experience! We can rarely get in touch with someone, the paint guy NEVER showed up for our appt, zero follow through for their customers. I absolutely regret purchasing a vehicle from Hanlees Nissan. I worked in the car biz for years with companies such as Swift and The Neillos. If we provided the crap customer service link we are receiving I would have expected a write up or being fired. Such a shame! I will NEVER purchase another vehicle from them again. Now if we can get our flipping seat sensors replaced, our recall and get the paint guy to do the xxxxxx job we paid for. 🤦‍♀️ Just skip this location completely. Sarah Mutschler

THE ABSOLUTE WORST SERVICE YOU WILL EVER EXPERIENCE. The current service advisor, Adolfo, is incompetent and will lie to your face. He will tell you that some work or test was performed on your car that actually WAS NOT PERFORMED. The lie he told me cost me almost $200 (FALSE DIAGNOSTIC service fee) and would have cost me over $800 if I had taken his repair recommendation. I ultimately had to have the problem with my car repaired elsewhere at an honest and competent repair shop. My experience convinced me that Hanlees is only concerned with fleecing as many Nissan owners as possible....providing customers with quality service and honesty isn't on its radar. STAY FAR FAT FAR AWAY FROM THIS CROOKED DEALERSHIP.

We've purchased 7 or 8 vehicles from this dealership. Everybody is always courteous and helpful.

Fast and great service They took care of the problem in a timely manner and kept me informed about the problem and the process of solving it

Did what I asked Fixed my problem with my vehicle Vehicle runs great now Excellent

Easy to deal with Very friendly and easy going people eager to help I'm happy

Took for a warranty part to be replaced. Good service thank you Reasonable timing and good communication

It was quick and he took care of the extra things I asked him to look into