Reviews
Long wait at the beginning.
Long wait at the beginning. Long long wait for completion of service. Expensive repairs. Pleasant customer service people. Good drop off and pick up service.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your feedback. We understand your visit felt longer than expected, though diagnostics and repairs can vary in timing, which is why we provide shuttle service.We appreciate your input and the opportunity to improve.
Great customer service.
Great customer service. Employees kept me updated through out my wait time. Quick check in
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your positive review! We're thrilled to hear that you had a great experience with our customer service. We appreciate your business.
Fast friendly service from Roger.
Fast friendly service from Roger. He gets you in and out and in your way. Very professional and helpful when recommending services you may or may not need right then.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words! We appreciate your support and look forward to serving you again in the future.
The service desk personnel are outright RUDE.
The service desk personnel are outright RUDE. When I escalated to service Manager he was good, but the young man at the service desk was so rude he should be fired.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
We appreciate your feedback and hope we resolved the issue. Thanks for bringing this matter to our attention, we will use this to grow in the future.
Courteous - clean dealership - did the service in a
Courteous - clean dealership - did the service in a timely manner. Isaiah Ortega did wonderful job. Follow up was good and didn?t have to wait very attentive.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for the kind words! We strive to provide top-notch service in a clean and timely manner, and we're thrilled Isaiah and our team delivered for you. Your satisfaction is our top priority and we look forward to serving you again soon.
Excellent service; Pablo was patient and hussled to get
Excellent service; Pablo was patient and hussled to get us into the perfect vehicle for our needs. It was a pleasure to have purchased our vehicle from Toyota of Santa Fe
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your review! We are delighted to hear that our team provided excellent service and helped you find the perfect vehicle. It was our pleasure to assist you at Toyota of Santa Fe. Happy driving!
Toyota of Santa Fe provided an experience of the greatest
Toyota of Santa Fe provided an experience of the greatest hospitality in every respect - facility, amenities, information, discussions, even closing the transaction. Thank you Mark and Devon.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are so glad our team was able to help make your experience great. Come see us again soon!
Nice people.
Nice people. Fast service. Told me I new new tires by next service. Was done before an hour. Have to call to Infinity to make an appt for a recall.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Loriann, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Toyota of Santa Fe. We can't wait to see you again, have a great day.
I'd recommend this dealer with caveats.
I'd recommend this dealer with caveats. They continually try to upsell me on services I don't need (both per the owner's manual and in consultation with other, non-dealer mechanics), AND they have now instituted a 3% fee for using a credit card. I expressed my displeasure with the new fee if I choose to use a credit card. The service tech said it was a corporate Toyota decision, not a local dealer decision. I'm not sure I believe that. In any case, beware of being continually pressured to have services done that are not necessary, and of this new (August 2025) credit card fee.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
We would like to invite you to speak with us so we can explain how and why recommendations are made. We want to explain the 3% charge correctly as well. Please call us directly at 505-992-1532 and ask for Carl Martinez. Thank you and we hope to hear from you soon.
Roger, Carl and the other service staff I encountered
Roger, Carl and the other service staff I encountered were all friendly, attentive, and knowledgeable-- I was nervous to take my RAV4 to the dealership for service because I thought it would be too expensive, but it was less than expected and the level of service far surpassed my expectations. I'm really glad to have such a great Toyota service dept. here in Santa fe! Oh, and Ernie got me to and from my home as quick as can be-- 5 star service all around!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We strive for 100% satisfaction, and it is great to see you had such a positive experience at Toyota of Santa Fe. We hope to see you again soon.