Reviews
Bad business practices,
They hurt your credit score without putting a deal together, , 3 wasted trips , credit score knocked down , without real effort to put together a deal , I have several text from different salesman showing their lack of knowledge of their inventory , or putting in effort to make a deal
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Our General Manager, Ed Goebel, did reach out to you and discussed your concerns. Due to customer privacy, we won’t discuss the situation publicly but we believe your concerns have been addressed. Thank you, Expressway Dodge
Great place to buy your next vehicle!!
I have purchased either 6 or 7 new vehicles from expressway dodge--i have always been able to find what I am looking for at a price that works for me!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We appreciate your great review and are so happy that you have had great experiences with our dealership. Thank you so much for your loyal business! -Expressway Dodge Chrysler Jeep RAM
My experience with Terrence at Expressway Dodge
Terrence Sutherland was very helpful, even when I felt like I was being a pain. This experience went very smooth. The only bad thing I would say is they sold me a vehicle with very bad tires on them, almost bald but with me not having very much experience buying a car that was one thing I didn't check. So be sure you check the tires! Oh there's one more , when we got into the vehicle the stereo had a Bluetooth option that light up bit after we signed papers and left , it was only then that the Bluetooth option was no longer even there and thst was an option that i really needed.. Not sure how it happened bit it acted like it was trying to hook up to Bluetooth a couple times but af6er that, nothing .And I figured a 2015 would have the SiriusXM stereo bc I had seen a pamphlet about it but that was another let down ....so after all that I'm looking at the options I wanted but didnt get , so did I get the vehicle I wanted?? No , i didn't but I needed a vehicle ASAP. , That day would've been great for me but had to wait til next business day so they could clean it up ...But all in all , the experience was a very pleasant one ...told him my budget, the kind of vehicle i wanted and what I needed and only my time restraint caused the issues , on the most part ...my old car had quit and was borrowing a vehicle and they needed it back so picked out my vehicle in a few hours with Terrence Sutherlands help.. If you are looking for a new vehicle, i highly recommend Terrence, Facebook message me and let me know if you are going and will send him a referral , help me ,help you . Marina Wilson and Lori Graham , contact either of us before you go ...Have a great car shopping experience and go with Terrence Sutherland at Expressway Dodge ..
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Marina, We are so glad to hear that Terrence was able to help you out so greatly during your crucial time crunch. Thank you for the wonderful review! We appreciate you and your business! -Expressway Dodge Chrysler Jeep RAM
Awesome
I was taken care of quickly. Got paperwork signed in under 4 hours. I will be recommending everyone I know that is in need of a vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are so happy to hear that Rohi and Kenny took great care of you and that you had a great experience. Thank you for the great review and your business! -Expressway Dodge Chrysler Jeep RAM
Brett was very helpful..
Everyone there was very nice and friendly. Highly recommend them!! I will defiantly go back whenever I need another car..love expressway dodge..Thanks to everyone there!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are so happy to hear that you had a great experience at our dealership and that you highly recommend us! Thank you for your business! -Expressway Dodge Chrysler Jeep RAM
A great experience!!
Terrance Sutherland was sooooo patient with me. Reluctantly, I came in last year to buy a vehicle. I had a 12 year old Durango that I had bought at Expressway Dodge and didn’t want to trade for a new vehicle. I came in several times and took least a month to decide on a Chrysler 200. I had that vehicle for right about a year and then I was involved in a wreck and had to replace it. Needless to say I wasn’t happy Lol when I came back in I was pretty sure Terrance would want to run the other way, but he didn’t .Again, he was courteous and worked with me to decide on a jeep renegade. I always recommend Expressway Dodge and Terrance Sutherland !!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the review, Gina! We are sorry to hear about your wreck but we are so glad that Terrence was able to help out in finding you the perfect new vehicle! -Expressway Dodge Chrysler Jeep RAM
Non Stressful Experience
The BEST car buying experience I have ever had !! Sales man was friendly, helpful, no pressure attitude, and followed through with what he told me. Financiing was a breeze- In and out in 3 hours with my new car !!! No holding my licence as hostage - I wasn't trading anything so did not deal with anything g in that area. I will be returning to find my husband a truck in near future.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
What a great review, thank you so much! We love that you had such a wonderful experience with us! We look forward to seeing you again in the future, and congratulations on your new Expressway vehicle! -Expressway Dodge Chrysler Jeep RAM
Great experience
Terrance was a pleasure to work with. Love the truck. We have bought many vehicles and will continue to buy vehicles from the Expressway group.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
How awesome! We are so happy to hear that you are loyal customers, we appreciate the business and trust you have given to Expressway. We hope we continue to be in your lives and we wish you so much happiness and fun in your new truck! -Expressway
My salesman went over and beyond his call of duty.
My salesmen went over and beyond his call of duty to help me find a vehicle that not only for my needs but also my budget.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
That is so great to hear, Tracy! Thank you so much for coming in and working with us, we are so glad that your salesman was able to provide such a great experience! -Expressway Dodge Chrysler Jeep RAM
Terrible service
I unfortunately made the mistake of buying a BRAND NEW Durango from here a few years ago. I should start with I am a ASE certified mechanics daughter who has been around cars her whole life. So I do understand errors and things can happen but this place has been ridiculous to deal with .....STAY AWAY! Salesman John and the credit guy (name I do not remember) were great that is literally the only good thing I can say about Expressway. Within a very very very short time I started having little issues. Which would have been ok if I had purchased a USED vehicle. But NO I just spent over $45,000 on a brand new SUV. It began having noises in the dash, and the exterior window panel cracked among a few other things Fine right simple fix.......WRONG - I live an hour away and have 2 small children with a husband that rotates schedules so getting there for warranty issues was no easy thing to do. Window trim piece that cracked, went to pick it up when they said it was done and they had replaced the wrong piece...seriously how do you replace the piece next to it that isn't cracked..... then once I received the vehicle back again the trim piece wasn't laying flush and the old man that delivered it said that all he was was the driver...great thanks for your help right...... Onto the dash noise.......4 times. yes you read that right it took 4 times for them to fix it correctly. After leaving it 2 times and it not being fixed once I picked it up, I said I will not leave it again they will do it while I wait and they agreed it took several hours they said it was all fixed....I pulled out of the parking lot and heard the noise......so back it goes again. While in the shop they popped the airbag cover panel in the dash by my knees but said they could not put it back there were no clips to re- attach it. wow......Now 2 years later the panel is sagging so much it needs replaced because tape wont hold it. They want over $500 just for the part. not including labor..........To top this off today driving down the highway the trim piece they replaced that never laid flush flew off.......guess who is not paying for it to be replaced....... Expressway..... I WILL NEVER AND I RECOMMEND ANYONE I SPEAK WITH TO NNNNEEEEEVVVVVEEEERRRRR PURCHASE A VEHICLE OR HAVE WORK DONE HERE.......WHAT A JOKE!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
LindsayC- We are very sorry that you have had unsatisfactory experiences with our Service Department. We have reached out to you to speak to you more about you situation but we have not heard from you yet. Please call our Service Department at 812-471-2020 and ask to speak to Jessica. We never want to hear that customers are unsatisfied with our service and we would appreciate the opportunity to talk to you more. Thank you, Expressway Dodge Chrysler Jeep RAM
