Reviews
The mechanic recommended I have a valve adjustment and all the fluid changed. He drained transmission fluid and refilled. It never changed the filter in the transmission. Two days later the car is jerking out of it motor mounts when I give it to Gas this for Saturday morning no loaner available. I’m stranded at home. Had to cancel my doctors appointment Monday and still waiting to see what is the problem $1200 I paid for the service. Everybody goes home for the weekend. Nobody cares I’m stranded Makes me wanna keep doing business with Della Mitsubishi Della Dr., Plattsburgh, NY 12901.
The mechanic recommended I have a valve adjustment and all the fluid changed. He drained transmission fluid and refilled. It never changed the filter in the transmission. Two days later the car is jerking out of it motor mounts when I give it to Gas this for Saturday morning no loaner available. I’m stranded at home. Had to cancel my doctors appointment Monday and still waiting to see what is the problem $1200 I paid for the service. Everybody goes home for the weekend. Nobody cares I’m stranded Makes me wanna keep doing business with Della Mitsubishi Della Dr., Plattsburgh, NY 12901.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Bryan, I apologize for the inconvenience and I believe the service manager was able to get you a ride home. He also acknowledges that an adjustment was needed for the repair and has been completed. Thank you for alerting us and please have a great week. Ernie Galarza DELLA Auto Group 646-522-7855
Had been checking out the new Mitsubishi Outlander sport for a while. Finally stopped in to get an appraisal for my Nissan Rogue. Within the hour they got back to me with my trade value. Highest 1 yet. Ended up purchasing a new Outlander sport. Very happy with the vehicle. Except for a few glitches. The deal went smoothly.
Had been checking out the new Mitsubishi Outlander sport for a while. Finally stopped in to get an appraisal for my Nissan Rogue. Within the hour they got back to me with my trade value. Highest 1 yet. Ended up purchasing a new Outlander sport. Very happy with the vehicle. Except for a few glitches. The deal went smoothly.
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- 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Theresa, Thank you for the review and if the glitches are not handled, please call me. I am providing my personal cell number. We all wish you the best of luck with your new Outlander and hope you have a fun and safe Summer. Ernie Galarza DELLA Auto Group 646-522-7855
1st service at Della Polaris Motorsports on 2025 ranger 1000. Service appointment was for 800am. It took two 2 1/2 hours. When I got home I unloaded it off my trailer only to see a pile of oil leaving a puddle and line of oil as I backed it off. Getting underneath it only to see oil everywhere. I used 3 cans of parts cleaner to get it as clean as i could. After giving it some time I drove it down my driveway and into the garage only to leave a line of oil all the way down my driveway. After calling to voice my concern, I felt very angry and taken advantage of. I had to go to TSC and buy another 6 cans of cleaner. I spent an hour on 100 degree asphalt scrubbing the stain that is still an eyesore today 2 weeks later. The only response I got was "keep your receipts and we'll take that off your next service!" Are you kidding me, $360.00 for that aggravation? Who in their right mind would ever go back? Total disrespect.
1st service at Della Polaris Motorsports on 2025 ranger 1000. Service appointment was for 800am. It took two 2 1/2 hours. When I got home I unloaded it off my trailer only to see a pile of oil leaving a puddle and line of oil as I backed it off. Getting underneath it only to see oil everywhere. I used 3 cans of parts cleaner to get it as clean as i could. After giving it some time I drove it down my driveway and into the garage only to leave a line of oil all the way down my driveway. After calling to voice my concern, I felt very angry and taken advantage of. I had to go to TSC and buy another 6 cans of cleaner. I spent an hour on 100 degree asphalt scrubbing the stain that is still an eyesore today 2 weeks later. The only response I got was "keep your receipts and we'll take that off your next service!" Are you kidding me, $360.00 for that aggravation? Who in their right mind would ever go back? Total disrespect.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Matt, The service manager has reached out to you and I believe he addressed your concerns. Thank you for alerting us and please have a safe and fun Summer. Ernie Galarza DELLA Auto Group 646-522-7855
I recently purchased a 2025 Outlander from Della Mitsubishi. The salesman was Michael Carter. He was very professional and personable and did everything he needed to do to make it as easy as possible for my wife and I to drive the car home the day we bought it. We were very satisfied with the experience.
I recently purchased a 2025 Outlander from Della Mitsubishi. The salesman was Michael Carter. He was very professional and personable and did everything he needed to do to make it as easy as possible for my wife and I to drive the car home the day we bought it. We were very satisfied with the experience.
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- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Charles, Michael is thrilled that you mentioned him in your "5 STAR" review. This is very much appreciated. We wish you the best of luck with your new Outlander and hope you have a fun and safe Summer. Ernie Galarza DELLA Auto Group 646-522-7855
Always excellent friendly service from knowledgeable staff; sales and service departments both customer oriented and helpful
Always excellent friendly service from knowledgeable staff; sales and service departments both customer oriented and helpful
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Cathy, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Currently purchased a new 2026 outlander from della and was very pleased with the service of sales and ease of purchase. Was a very smooth transaction. There was no push or feel of needed to rush into the purchase. Sales were very informative and answered all questions.
Currently purchased a new 2026 outlander from della and was very pleased with the service of sales and ease of purchase. Was a very smooth transaction. There was no push or feel of needed to rush into the purchase. Sales were very informative and answered all questions.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Aubree, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Good services went out of there way to get our oil change done no cost.
Good services went out of there way to get our oil change done no cost.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Gary, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Everyone at Della Mitsubishi is knowledgeable friendly and they aim to please; always resolve my issues and I LOVE my car!
Everyone at Della Mitsubishi is knowledgeable friendly and they aim to please; always resolve my issues and I LOVE my car!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Cathy, Thank you for the "5 STAR" review. Please have a wonderful week! Ernie Galarza DELLA Auto Group 646-522-7855
Was a great experience. Everyone was great and answered all my questions. I love the outlander sport. Will definitely purchase my car from them from now on!!!
Was a great experience. Everyone was great and answered all my questions. I love the outlander sport. Will definitely purchase my car from them from now on!!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Wil Souza and Chuck Lipke are absolutely amazing. I got an absolutely deal!! 10 out of 10 will always return to the great service at Della Mitsubishi!
Wil Souza and Chuck Lipke are absolutely amazing. I got an absolutely deal!! 10 out of 10 will always return to the great service at Della Mitsubishi!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Nicole, Both Wil and Chuck are thrilled that you mentioned them in your "5 STAR" review. This is very nice of you! We all wish you the best with your new Mitsubishi and hope you have a safe and fun 2026. Ernie Galarza DELLA Auto Group 646-522-7855