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Kelly Buick GMC

(1,774 reviews)
Visit Kelly Buick GMC
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 7:00am–4:00pm
Sunday Closed Closed
2017 state dealer award
View 12 awards
2017 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award 2014 state dealer award 2014 state dealer award
2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 837-7878 (888) 837-7878
Used (888) 837-5599 (888) 837-5599
Service (888) 830-3682 (888) 830-3682

Reviews

(1,774 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Kelly Buick GMC from DealerRater.

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Best car experience

I’d have to say this was probably the best car buying experience I ever had. Nikki was great to work with and really worked with my best interests in mind. She was able to work around my busy schedule and finished the deal without adding any stress that car buying can be.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to write this review, Tom. We very happy to hear about your positive experience with Nikki. If you have any further needs, do not hesitate to stop by for a visit. Regards, Russ Carter, General Sales Manager, Kelly Buick GMC

Excellent Sales Rep

Nikki was the absolute best! She helped me all day long and helped me get the deal that was right for me! I would highly recommend to anyone looking for a car

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving us this great review! We are very happy to hear that Nikki could be so helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future. Take care! Regards, Russ Carter, General Sales Manager, Kelly Buick GMC

Very friendly and knowledgeable employees

My experience at Kelly Buick GMC was very good, the sales associate was very friendly and showed us how to use the vehicle and helped set up the all star and Bluetooth in the vehicle. Great place to buy a new vehicle!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Regards, Russ Carter, General Sales Manager, Kelly Buick GMC

The Nikki experience

We were looking to get rid of our car and get an SUV. Nikki was great in helping make that happen for us. She worked to get us the best possible deal. Everyone that we dealt with was very nice and helpful. I would definitely recommend this dealer if you are shopping for a new or used car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving this remarkable feedback, Tammy. We appreciate your comments and are happy to hear that Nikki was able to meet your needs. At Kelly Buick GMC we always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! Regards, Russ Carter, General Sales Manager, Kelly Buick GMC

Great experience

The team at Kelly work very hard to get me the best deal. My sales person NIKI took all the time I needed at delivery to make sure I understood how Everything worked. Great buying experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We're pleased to hear that Nikki took care of you and that everything went very smoothly. We hope to see you again in the future. Regards, Russ Carter, General Sales Manager, Kelly Buick GMC

Amazing !!!

Abdoul was amazing . So helpful , polite , answered all the questions i had , and went out of his way to make sure i was happy . Would absolutely recommend him. Great job !!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Great!

We just purchased another GMC Acadia from the Kelly dealership in Emmaus! We had a great experience with our salesperson Crystal Wagner! She was very honest and open with us! I would recommend her when purchasing a car! She was always pleasant and very willing to help in any way! Go see her if you are looking for a new vehicle!,

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Awesome

I really needed to lower my monthly payment and they went above and beyond to help me. Very grateful. Definitely coming back. Nikki sales & Mark & Kevin were all awesome

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Excellent attention to detail

Abdoul was very friendly and made me feel welcome and comfortable. He seemed to know what he was talking about but more importantly, he listened and took note of my preferences and picked out an affordable, lovely car that I ended up buying.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Highly recommended!!!

Amazing experience with Kelly Gmc they were so nice to deal gave me a great deal I couldn’t happier !!! if you ever need a new or used car please see Nikki hall in sales she was one of the best people I ever had the pleasure of doing business with!!!! she is very nice considerate and will to go above and beyond for your needs thank you again !!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hi Ronny and thank you for the great feedback! We are so happy to hear that you have enjoyed your visit here at our dealership! Nikki is a great asset and we're thankful to have him on our team. We appreciate your business! Regards, Russ Carter, General Sales Manager, Kelly Buick GMC