Reviews
I had the pleasure of talking with and ordering parts from Jason B in the parts department. He provided exceptional service. I was ordering some unusual items and made a request for a special item. He took my name and number and left a message telling me parts were going to be a few days. He called later saying all the parts came in but I was out of town. He held those parts for me until I got back in town. Very diligent and very personable person to work with. Super person. Enjoyed meeting him.
I had the pleasure of talking with and ordering parts from Jason B in the parts department. He provided exceptional service. I was ordering some unusual items and made a request for a special item. He took my name and number and left a message telling me parts were going to be a few days. He called later saying all the parts came in but I was out of town. He held those parts for me until I got back in town. Very diligent and very personable person to work with. Super person. Enjoyed meeting him.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing this wonderful 5-Star Review with us and the community, Clark! We are so happy to hear that Jason took such great care of you throughout your parts order. Tracking special items, keeping you updated, and holding everything until you returned, he always strives to make the process as smooth as possible. It is great to see that recognized. We appreciate your kind words and we will make sure Jason knows how much you appreciated his efforts. Thanks for choosing us and we look forward to helping you next time!
My associate was out but I had Ethan and he came in and served me well I enjoyed the friendliness person and gave me some good advice I will recommend him all the time
My associate was out but I had Ethan and he came in and served me well I enjoyed the friendliness person and gave me some good advice I will recommend him all the time
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for your kind words, Ms. Vandiver! We're glad Evan was able to step in and provide you with great service and helpful advice. We'll be sure to pass along your compliments to him. We appreciate your recommendation and look forward to serving you again soon! Best regards, Baker INFINITI Charleston
Great dealership to work with. My recent servicing went on time, smoothly and professionally. Donovan, the service manager, was on top of it, and kept me informed at all times. I highly recommend Infinity not only for their great cars, but equally important the quality of their service.l
Great dealership to work with. My recent servicing went on time, smoothly and professionally. Donovan, the service manager, was on top of it, and kept me informed at all times. I highly recommend Infinity not only for their great cars, but equally important the quality of their service.l
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your kind words about Donovan! We're so glad to hear your recent service visit went smoothly and right on schedule. That's exactly the experience we want for our guests. We truly appreciate your recommendation and your trust in both our vehicles and our service team. We look forward to working with you down the road! Sincerely, Baker INFINITI Charleston
Very professional, one of my most rewarding experience was choosing Bakers auto department to care for my Infinite. I definitely will make Bakers my first choice for servicing my Infinite. Excellent teamwork!
Very professional, one of my most rewarding experience was choosing Bakers auto department to care for my Infinite. I definitely will make Bakers my first choice for servicing my Infinite. Excellent teamwork!
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for your kind words, Onethia! We're thrilled to hear that your first visit with us was such a rewarding experience. Our team works hard to provide top-level care and service, and it means a lot to know we've earned your trust. We truly appreciate you choosing Baker INFINITI Charleston and look forward to being your "go-to" team for all your vehicle's needs. See you next time! Sincerely, Baker INFINITI Charleston
Just had an amazing experience at Baker Infiniti! The team was professional, friendly, and went above and beyond. Fast service, honest advice, and great prices—Highly recommend to anyone who wants their vehicle in expert hands!
Just had an amazing experience at Baker Infiniti! The team was professional, friendly, and went above and beyond. Fast service, honest advice, and great prices—Highly recommend to anyone who wants their vehicle in expert hands!
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for taking the time to share your experience! We're glad to hear that our team provided the kind of service you can rely on. It means a lot to know you felt well taken care of, and we truly appreciate your recommendation. We look forward to assisting you again down the road! Sincerely, Baker INFINITI Charleston
Worst communication of any service department I’ve dealt with and didn’t complete the work. My car was at Baker Infiniti for over 5 weeks waiting on a part that was on back order. Phone calls and texts were rarely answered or returned and all the items I told them that needed fixed and were on the work order were ignored. But they made sure to give me a list of things the car was due for with a total near $2000. They said the car had been washed and vacuumed and the car was filthy. It looked like it had been sitting out in the elements for 5 weeks! I’ve dealt with dozens of service departments in my lifetime, and none as bad as this one. I won’t be going back!
Worst communication of any service department I’ve dealt with and didn’t complete the work. My car was at Baker Infiniti for over 5 weeks waiting on a part that was on back order. Phone calls and texts were rarely answered or returned and all the items I told them that needed fixed and were on the work order were ignored. But they made sure to give me a list of things the car was due for with a total near $2000. They said the car had been washed and vacuumed and the car was filthy. It looked like it had been sitting out in the elements for 5 weeks! I’ve dealt with dozens of service departments in my lifetime, and none as bad as this one. I won’t be going back!
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- 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, we take your feedback seriously and would appreciate the opportunity to discuss your experience at our Service Center. Please contact us at your earliest convenience. We look forward to speaking with you and coming to a positive resolution. Sincerely, The Team at Baker Infiniti of Charleston
It's okay. Pretty far drivebjustvforboil change but I like the attention to detail given
It's okay. Pretty far drivebjustvforboil change but I like the attention to detail given
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- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you that you are willing to travel to come see us. Sincerely, The Team at Baker Infiniti of Charleston
Received well by service writer, Eric. Service performed on car was done in a professional & timely manner.
Received well by service writer, Eric. Service performed on car was done in a professional & timely manner.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Jimmie, thank you for your kind words. We feel our service department is what makes Baker INFINITI Charleston special, and reviews like yours help us to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and we look forward to seeing you for your next service appointment. Sincerely, The Team at Baker Infiniti of Charleston
You are welcome. See you at the next service.
Below prior experiences. Disappointed. Poor communication. Lack of follow up and follow through on the status of repairs.
Below prior experiences. Disappointed. Poor communication. Lack of follow up and follow through on the status of repairs.
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- 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us, Bob. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, The Team at Baker Infiniti of Charleston
All staff I encountered were friendly and helpful. The facility is a welcoming environment and always kept neat and clean.
All staff I encountered were friendly and helpful. The facility is a welcoming environment and always kept neat and clean.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair