Reviews
The dealership had me waiting for my Accord longer than...
The dealership had me waiting for my Accord longer than the promised delivery date. It was frustrating, and a result of inventory issues due to the tsunami. It was understandable but the dealership could have done a better job explaining this and managing my expectations. However, Keith Alexander provided superlative service throughout the whole experience. He is a nice man, customer-service oriented, friendly, funny, honest and very concerned with his customers being treated fairly. Once the situation emerged, he worked pro-actively to keep in touch with me, get me information and ensure that the deliver problem got resolved as quickly and and smoothly as possible. I would recommend that anyone interested in purchasing or leasing a Honda from from this dealership insist on working with Keith Alexander. A very nice man and he'll make you his priority.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you very much for sharing your feedback with us! We certainly appreciate your patience and understanding regarding the delay on your Accord's delivery. If there is anything more we can do to assist you please do contact us. We are glad to help in any way we can. Best Regards, Brian Benstock General Manager
Keith was a great salesman to work with, very helpful...
Keith was a great salesman to work with, very helpful both on-line, on the phone, and in person concerning all the questions we had about the vehicle we purchased. Keith was easy to deal with and a genuine nice guy. This was the best dealer purchase experience we have had. Based on Keith's support for us, I would haridly recommend this dealer to anyone. Closing the deal was not a hassle nor a struggle. The people I dealt with in the business office were also very nice. Thanks White Plains Honda
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing this great review of your experience with us! We are delighted to see that you found working with Keith Johnson to be an enjoyable process and we hope you continue to enjoy your vehicle purchase. Please don't hesitate to contact us if we can assist you in any way. We are always glad to be of service. Additionally, if you take a moment to like us on Facebook and follow us on Twitter we will keep you updated on current events and specials that are reserved exclusively for our online fans! Twitter: http://bit.ly/uQOS Facebook: http://on.fb.me/uzL4Vi Best regards, Brian Benstock General Manager
sandy was very helpfully very good sales agent the...
sandy was very helpfully very good sales agent the problem was the finance person need to establish on a monthly pay after you established that feet every tink came to place.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your feedback with us and congratulations on your vehicle purchase! We are happy to see that you enjoyed working with Sandy. However, it seems that you are not completely satisfied with your experience. I would be exceptionally grateful for an opportunity to discuss this issue with you directly so that I may better understand the details of the situation. Please contact me at your convenience, I look forward to hearing from you soon. Best Regards, Brian Benstock General Manager 718.507.5000 Ext. 271 bbenstock@msn.com
My experience at White plains Honda was a great one....
My experience at White plains Honda was a great one. Matt, Alex, and Brandi were extremely professional. They were very well organized, they new there information regarding the vehicle and, for once, I did not feel that any bogus deal was being offered. One thing I dread most going into any car dealership is the long wait. Going into White plains honda, I was in and out with no long wait. My overall experience was the greatest. I was treated very nicely and I definitely look forward to doing business with these individuals again. Thank you SO much guys !
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing this wonderful feedback of your recent visit with us! We are delighted to have been able to provide you with a positive experience and we hope you continue to enjoy your vehicle purchase. We look forward to working with you again in the future! Please let us know if there is anything more we can do to assist you. We are always glad to help. Additionally, if you take a moment to like us on Facebook and follow us on Twitter we will keep you up to date on current specials and events reserved exclusively for our online fans! Best Regards, Brian Benstock General Manager
FALSE ADVERTISING !!!!! I was talked into making a 1...
FALSE ADVERTISING !!!!! I was talked into making a 1 hour and 40 min drive from CT to come see a Honda Pilot that was listed for $17000. the only reason i made the ride is because sales promised me that they would give me $2500 over the blue book value for my trade... when i got there the Pilot was not availible to be viewed because it won't start... then the used car dealership and the new car dealership began argue about one was stealing my business from the other during my test drive. at that point the very nice sales woman that i was originally dealing with was forced to hand me over to some cranky used car sales man who told me he would take me too see the car i came to see. He then drives me across town to their service yard where he can't even get the the car open cause the alarm system won't disarm. at this point 3 hrs of my sunday have been wasted.. Now we drive back to rude used car dealership where they don't even look at my car and tell me its actually worth $2000 less than what blue book value is and that i'm not eligible for the $2500 above book value, because their not gonna make enough money of the 2007 Pilot that is not even driveable... So in short i wasted 7 hours with drive time and $35 dollars in gas to be after a bunch of false promises... not the honda service i'm used too in fact i'll be buying a toyota 4runner instead.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Keith changed our impression of used car sales people. ...
Keith changed our impression of used car sales people. Friendly, honest, helpful, hard working and no nonsense. Can't say enough good things about our experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
On behalf of everyone here at White Plains Honda I would like to thank you for sharing this wonderful feedback on your recent visit with us! We are delighted to have been able to provide you with such a positive experience and we hope you are continuing to enjoy your vehicle purchase. Please don't hesitate to contact us if there is anything more we can do for you. Also, if you take a moment to like us on Facebook and follow us on Twitter we will keep you up to date on exclusive specials and events that are reserved for our online fans! Sincerely, Brian Benstock General Manager
We came to purchase a new car and Mae was extremely...
We came to purchase a new car and Mae was extremely helpful and friendly. She was knowledgable and made the purchasing experience easy. I would absolutely recommend White Plains Honda.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing this review and congratulations on your new car! Please let us know if there is anything more we can do to be of service. We look forward to seeing you again soon. If you take a moment to like us on Facebook and follow us on Twitter we will keep you updated with specials and events that are exclusive to our online fans! Best Regards, Brian Benstock General Manager
White Plains Honda was a great experience. They worked...
White Plains Honda was a great experience. They worked with us on trade-in and got car we wanted. I recommend to any car shoppers.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you very much for sharing this great review of your visit with us! We are thrilled to have been able to provide you with a positive car shopping experience and we look forward to working with you again in the future. Please let us know if there is anything more we can do to assist you. We are always happy to assist in any way we can. We hope you continue to enjoy your new vehicle! Be sure to follow us on Twitter and like us on Facebook to stay up to date on exclusive deals and specials reserved for our online fans! Best Regards, Brian Benstock | General Manager
I really recommend this dealership because you feel...
I really recommend this dealership because you feel welcomed. Sandy was great in helping me decide for the perfect car and had lots of patient with me.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing this review of your recent experience with us! We are all thrilled to see that you are enjoying your new car. If there is anything more we can do for you please don't hesitate to contact us. We are always happy to assist in any way we can! Also, if you take a moment to follow us on Twitter and like us on Facebook we will keep you updated on specials that are exclusive to our online fans! Best regards, Brian Benstock General Manager
Staff were very helpfull and understanding. Service was...
Staff were very helpfull and understanding. Service was profesional Sales people explanes everything and made it east to understanding the paper work. Thanks white planes Honda .
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Everyone here at White Plains Honda is exceptionally grateful to you for sharing your feedback here with us. We are very happy to see that you found your experience to be enjoyable and we hope to have the opportunity to work with you again in the future. If there is anything else we can do to be of assistance please contact us! We are glad to help. Also, if you take a moment to like us on Twitter and follow us on Facebook you will be eligible to receive exclusive specials reserved for our followers! Best Regards, Brian Benstock | General Manager