Reviews
Hatch drops down after opening
Took Explorer in for service on the rear hatch. Problem was diagnosed and parts installed. New struts installed and on my way in a couple of hours.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Service department is extremely professional frien
Professional service department friendly timely new what they were talking about when I came in. Just like they were the ones who worked on my car. Would recommend Leith Ford to anyone
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Corrected Recall Repair Failure from other Dealer
John Evans and Alex Cardinell were professional, responsive and had a "can-do" attitude when approaching my issue. Another dealership had failed miserably at a recall repair, made it worse and refused to fix it. Their behavior bordered on criminal. Ford Corporate worked w/ Alex to coordinate an appropriate solution. Alex and John generated so much trust and good will, I also had some maintenance items completed early. Not only did Alex and John create trust in Leith's Service...who/where do you think I'll think of when it's time to replace my Explorer and Expedition? Teri (cashier) also made it easy to use my Ford Reward Points. Great job! Excellent template for other dealerships to emulate.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service!! Speedy repairs!
Alex at Leith Ford took such great care of me! They were able to get my car in for repairs sooner than any other Ford dealership in the area. They had the issues fixed in less than a day! I am blown away by the customer service I received there and even though this service shop is further from my home than other dealerships, I will continue to bring my vehicle to this shop!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Service
Alex was a great help service was great fast and courteous the video was a great added feature facility was excellent customer service area and employees were great
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Vehicle owner
Very satisfied with the body work done on my vehicle. Caring and helpful staff. My vehicle was ready before time. The repaired area is perfect.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
First visit
Just had my first visit with the service department with my new Bronco Sport, and was pleased with the experience from beginning to end. I had previously bought the car from the same dealership and was also happy with that process. Everyone was respectful and polite and helpful.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Very good service
Service advisor John was great to work with and assisted me with taking care of my 2018 F150 service needs. I will definitely use the service department again!
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
The works, recall
Excellent job. Everything completed quickly and efficiently. The battery tested weak and was replaced after a complete works package. Recall completed also. Would recommend to anyone.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Outstanding Customer Service
Jonathan our service advisor provided excellent customer service. He went above and beyond for us. We will continue to come to Wendell Ford for our vehicle needs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
