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Leith Ford

(433 reviews)

Reviews

(433 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Leith Ford from DealerRater.

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Hatch drops down after opening

Took Explorer in for service on the rear hatch. Problem was diagnosed and parts installed. New struts installed and on my way in a couple of hours.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Service department is extremely professional frien

Professional service department friendly timely new what they were talking about when I came in. Just like they were the ones who worked on my car. Would recommend Leith Ford to anyone

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Corrected Recall Repair Failure from other Dealer

John Evans and Alex Cardinell were professional, responsive and had a "can-do" attitude when approaching my issue. Another dealership had failed miserably at a recall repair, made it worse and refused to fix it. Their behavior bordered on criminal. Ford Corporate worked w/ Alex to coordinate an appropriate solution. Alex and John generated so much trust and good will, I also had some maintenance items completed early. Not only did Alex and John create trust in Leith's Service...who/where do you think I'll think of when it's time to replace my Explorer and Expedition? Teri (cashier) also made it easy to use my Ford Reward Points. Great job! Excellent template for other dealerships to emulate.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service!! Speedy repairs!

Alex at Leith Ford took such great care of me! They were able to get my car in for repairs sooner than any other Ford dealership in the area. They had the issues fixed in less than a day! I am blown away by the customer service I received there and even though this service shop is further from my home than other dealerships, I will continue to bring my vehicle to this shop!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Service

Alex was a great help service was great fast and courteous the video was a great added feature facility was excellent customer service area and employees were great

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Vehicle owner

Very satisfied with the body work done on my vehicle. Caring and helpful staff. My vehicle was ready before time. The repaired area is perfect.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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First visit

Just had my first visit with the service department with my new Bronco Sport, and was pleased with the experience from beginning to end. I had previously bought the car from the same dealership and was also happy with that process. Everyone was respectful and polite and helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Very good service

Service advisor John was great to work with and assisted me with taking care of my 2018 F150 service needs. I will definitely use the service department again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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The works, recall

Excellent job. Everything completed quickly and efficiently. The battery tested weak and was replaced after a complete works package. Recall completed also. Would recommend to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Outstanding Customer Service

Jonathan our service advisor provided excellent customer service. He went above and beyond for us. We will continue to come to Wendell Ford for our vehicle needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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