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Leith Ford

(433 reviews)

Reviews

(433 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Leith Ford from DealerRater.

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Area to Improve

I was pleased with the the service I received at Leith Wendell; however, when it was noted that I needed power steering fluid, it would have been nice for them to have added it when they checked the fluids.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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2013 Mustang PCM reprogram

Many dealers in the area were completely booked for months but I managed to get my wife's car into Leith Ford. They were swamped like the other dealers but still managed to get the car done by the end of the week. They also took care of some other minor issues that helped me get the car inspected without any problems. It was hard to reach John by phone sometimes due to the high volume of service they are performing these days, but he didn't show signs of stress from it and was very professional. Leith is my new favored dealer for servicing my Fords going forward.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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2013 Mustang PCM reprogram

Many dealers in the area were completely booked for months but I managed to get my wife's car into Leith Ford. They were swamped like the other dealers but still managed to get the car done by the end of the week. They also took care of some other minor issues that helped me get the car inspected without any problems. It was hard to reach John by phone sometimes due to the high volume of service they are performing these days, but he didn't show signs of stress from it and was very professional. Leith is my new favored dealer for servicing my Fords going forward.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Mustang Tire Repair

Wendell Ford removed a nail in our tire and successfully repaired the tire saving us a lot of money. That always makes your day avoiding unnecessary expenses during the Christmas Holidays.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Routine maintenance, exceptional service

I am a regular customer here, at Leith Ford of Wendell. They take care of my vehicle in the most professional manner. The services offered are delivered by trained professional technicians. They are timely, efficient, clean and responsible. When something goes wrong, they step up to make it right. I am confident in referring people, friends and family included, to this FORD dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great folks

Took my Toyota to the Ford store for a oil change. Service advisors were great. Price was great. Will return for next oil change. Service time was great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service!

Great and speedy service. I dropped my vehicle off overnight and it was ready for pick up the next morning at 10am after being worked in for a recall.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Airbag Recall

Airbag was replaced in Ford Fusion after receiving a notice that it was defective. Scheduled an appt at Ford Service Center and they had it done in an hour or so.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Service

Service rep was great kept me informed on time and vehicle status all service done on time No problems went smoothly would recommend to anyone

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Convenient and good service

Had an opening or two available the day I called for an oil change. In and out in less than an hour on my 2018 F150.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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