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Leith Ford

(433 reviews)

Reviews

(433 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Leith Ford from DealerRater.

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Exceptional service

Brought in my new vehicle for some recalls and first oil change and had exceptional service. Alex my service rep was so helpful, even gave me breakfast recommendations for me to try while I waited. Loved the video of my tech doing the inspection and walking me through everything they look at.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Outstanding Service Team

The service team at Leith Ford is exceptional in terms of customer service, getting the job done efficiently and being truly good people with which to work. John has been my service manager for a while and is a true professional. The overall experience is a bit like walking into a neighborhood hardware store -- they remember you and take care of you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Service work at Leith Ford

Honesty, through work, work done quickly at high quality level. Have been using this dealer for two years and I am very satisfied with their service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Service visit

Excellent service. Appointment on time and professional by my service team John provided outstanding service. Would recommend this team for service. Will continue to use this team for service needs

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Service visit

Excellent service. Appointment on time and professional by my service team John provided outstanding service. Would recommend this team for service. Will continue to use this team for service needs

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Service

Since the phone call I made to schedule and appointment for service I was treated with respect and accuracy. I have been to 3 other Ford dealers for service and this is the one place I can enjoy and take my take to leave a review! The people I came in contact with were all very helpful and great!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Service/Recall

I was notified my text of a recall on my 2017 Ford explorer so I called made an appointment for the recall which their total three of and service rotate tires inspect car took me home and came and picked me up when it was complete it was a great experience Leith made me feel great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Service/Recall

I was notified my text of a recall on my 2017 Ford explorer so I called made an appointment for the recall which their total three of and service rotate tires inspect car took me home and came and picked me up when it was complete it was a great experience Leith made me feel great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Bronco Service

The service o receive from Leith Ford in Wendell is exceptional. I am very satisfied with the thoroughness of their service and the courtesy from the service associate handling my Bronco.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Timely

Repairs completed in time predicted. Service team was there to answer questions. Repairs were completed. Suggested additional work since there was a delay. Good Experience this time around.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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