Riverside Subaru

Great experience Shaw Cunningham was a pleasure to work with I would recommend asking for him for anything use knew anything great guy

In June 2023 I had a master cylinder and vacuum pump changed at riverside for nearly $900. 1 yr parts guarantee. My Subaru started the same issue, brake pedal to the floor. Under warrenty, I made an appt and took my vehicle 12-15-23. I was told by the service attendee if riverside ran a diagnostic and it proved it was their part the diagnostic would be free, if not, it would cost me $165.00. The attendee told me it was a 50/50, chance, like flipping a coin. I related I am retired and on a fixed income and could not afford to "flip the coin". I would think riverside Subaru would want to assure me their parts are fine or need replaced, however, riverside did not choose to reassure me and back the confidence in their staff, instead I had to leave with the pedal going to the floor. This was a great way to not have to help a Person by giving an option they could not risk. MERRY CHRISTMAS SUBARU!

Riverside Subaru New Bern NC. Buyer's Beware 👎👎 October 27, 2023 By Patricia AS from Hubert NC. No star for the owner” of Riverside Subaru” in New Bern North Carolina, Who projects unethical business behavior to us, as paying customers I question his morals....as dishonorable....The Owner, never had the courtesy to contact us about the unprofessionalism" due to his employees...manager Bill Henderson, Dave Ethridge, James Broyhill, lying to us about the cracks in the windshield, they did not stand by their own arbitration agreement.... Business ethics as dishonorable...! I offered to forward my text messages to the owner of Riverside Subaru from his employees” admitting to the cracks in the windshield...the facts speak the truth...!

No star for the owner of Riverside Subaru in New Bern North Carolina, Who projects unethical business behavior to us, as paying customers I question his morals....as dishonorable.. ! The Owner, never had the courtesy to contact us about the unprofessionalism" due to his employees...manager Bill Henderson, Dave Ethridge, James Broyhill, lying to us about the cracks in the windshield, they did not stand by their own arbitration agreement... dishonorable...! I offered to forward my text messages to the owner of Riverside Subaru from his employees, admitting to the cracks in the windshield...the facts speak the truth...!

Unprofessional and rude. Insulted by a young general manager during settlement negotiations - Riverside needs to offer its employees instruction on how effectively and respectfully communicate with potential customers, not lose them due to a child-like inability to control their ego and emotions. Take your money (and time) elsewhere. The only horrible experience I’ve had with a dealership. Will not return.

Ariel Hodges and the entire team at Riverside Subaru were great to work with. Ariel took the time to explain all the electronics and accessories. She is a great asset to the Riverside team!!!! First class customer relations!

I bought by 2022 Assent at Capital Subaru in Greenville and always had a good experience there. I have my maintenance done at Riverside in New Bern as I live here. A few months ago I had a major 36,000 mile service for about $300 and told them I had a slow leak in one tire. They told me I needed all new tires. I told them I would not be purchasing at the time but to rotate and patch. The next day the tire was extremely low and in the exact same position. Clearly not rotated or patched. I got new tires elsewhere. I came in today after 5k miles. For oil change and state inspection. They suggest new filter and need new wiper blades to pass inspection (75 for the blades)… I could’ve replaced them myself for much less. I feel this dealership is always trying to make you pay more and buy more stuff. Not once have I come in here and just left with what I came in for and my car is only two years old. This is unacceptable. I will be doing my maintenance elsewhere from now on.

This block isn’t big enough to describe the service I received at service department? Have a problem with sensor that blends gas and air to run right, said nothing wrong with sensor but he couldn’t clear the code that started this problem? Instead he changes my oil, inspected it, flushed motor, and I just had all that done 2 weeks earlier!!!! Didn’t charge for inspection cause it was inspected but got charged 200$ and 5-6 hours of my time Fir NOTHING!!!!!!

I love my Crosstrek. My maintenance service went very smoothly. Check in was very fast and the car was returned in short order, and had been washed. Why did I wait so long to buy a Subaru?

Service was good and the work was finished on schedule.