Riverside Subaru

4.3 out of 5 4.3

Reviews

4.3 out of 5 4.3
23 lifetime reviews.

Read reviews that mention:

  • 5.0 out of 5
    April 20, 2021

    Nice friendly staff and great individuals to deal with. No undo sales pressure.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi, thank you for your kind words and this wonderful review! If you have any additional needs or questions, we will be more than happy to assist you! ...Safe travels!

  • 5.0 out of 5
    January 11, 2021

    Fastest, easiest car buying experience ever. Absolutely love my Subaru Crosstrek Sport and highly recommend buying from riverside Subaru!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hello Matt, thank you so much for this fantastic 5 star review! We do strive to make each and every customer comfortable and pleased with their purch...asing and service experience with us! I am also glad you are enjoying your new car, and please let us know if we can assist you with anything further in the future!!

  • 5.0 out of 5
    October 5, 2020

    Outstanding Subaru dealership. Very professional

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Steve, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be ...more than happy to assist you! Safe travels!

  • 1.0 out of 5
    August 21, 2020

    A warning to anyone thinking of purchasing an RV from Riverside beware of Tom the service manager he is dishonest do not trust anything he tells you

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you d...own. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (252) 633-4411 and we will do our best to make this better.

  • 5.0 out of 5
    April 20, 2020

    The buying process at Riverside Subaru was very well appreciated and not stressful at all. I never felt as though the sales rep was pressuring me to buy,... instead he provided information with detailed and technical answers to all the questions I had about the vehicle. Ivan, the sales consultant, had a stupendous amount of product knowledge about the Subaru Ascent that I test drove. He even mentioned other competitor's trims/prices (which were competitive) that were in the area. When someone provides that information it tells me that they are confident in their product because the price is not always the tell all/end all. He is a true professional of his craft and it showed with how well he spoke of the brand and the vehicle specifically. He showed us all the features and walked us through some of the components. If Riverside Subaru is Nazareth, then Ivan is their Jesus ... a true water walker when it comes to Subaru knowledge, professionalism and customer service. He was even nice enough to lend his plug adapter for our daughter's iPad, which was running low on battery while we waited for finance. If you go to Riverside Subaru in New Bern, NC ask for Ivan ... he will not disappoint. ** I must make this separate annotation about the finance department, because that was a disappointment. In general, the finance is never the smoothest, however, I do not think that it should take almost a full month to pay-off a trade-in and receive my registration. I bought my car on March 21 and I finally received my registration on April 17 ... the longest I have ever waited for my registration. My trade-in was also finally paid off during that week. I truly think their finance department needs to understand that they are an important part of the "sales and retention" process in order for the dealership to continue conducting business. Their due diligence is a factor when it comes to customer satisfaction, which ultimately leads into customer retention. They should take their jobs a little more seriously and with a little more pride to better support the efforts of the sales consultants and the overall process of the dealership.**

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Raul, thanks for your great review, and for giving our dealership such a high star rating! We always strive to provide top quality service to every gu...est, and are pleased to hear that you enjoyed your experience here at Riverside Subaru! We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. We hope you continue to choose us for all your automotive needs! Take care!

  • 5.0 out of 5
    April 20, 2020

    Riverdale Subaru is the only place we have servicing done for our Forester. Everything is top quality, and we never feel ripped off as far as what servicing... needs to be done. When we purchased the vehicle, there was no high pressure sales techniques which tend(s) to turn us off and we have walked out of car dealerships in the past when we feel our intelligence has been insulted. (Alan is highly recommended in the sales department.) We plan to make another purchase when the economy calms down.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Marjorie, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Thank you so much for c...hoosing Riverside Subaru as your first choice for service! We hope you continue to choose us for all your automotive needs! Take care!

  • 5.0 out of 5
    February 3, 2020

    i never felt pressured-my questions were answered honestly

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi M, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a ca...ll or stop by. Have an awesome day!

  • 5.0 out of 5
    January 20, 2020

    Great Dealership the sales person was polite an knew his Subaru's. I got to talk to Bill the GM? he was great after i purchased my Accent explaining... come back if I needed anything. I came back to get my car serviced again checked in an went to the front to speak to Him. Told him what a great car as this was my first Subaru loved the gas miles. They were holding a benifit for the animal shelter an he explained what the dealership was doing.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Ms Henderson, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional questions about your new... vehicle, we will be more than happy to assist you! Safe travels!

  • 3.0 out of 5
    January 14, 2020

    Brought my 2017 Forester in to my Subaru dealer for a passenger air bag recall repair, a driver seat heater repair, and an oil change. The good news is... the oil change went fine.... The not so good news is that has been over a month ago now and I am still waiting for the dealer to obtain the parts to repair the passenger air bag issue and the driver seat heater. Subaru advises NOT to use the passenger seat until this repair is completed. OK great, now either my wife or I are advised to ride in the back seat when we go out......

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thanks for taking the time to express your honest concerns. We are disappointed to hear you left our dealership feeling this way and we would apprecia...te the chance to discuss this matter further. We would like to work towards a resolution, so if you are willing, please reach out to us at (252) 633-4411 to discuss this further.

  • 4.0 out of 5
    September 30, 2019

    The purchase at the dealership took two long for the paperwork to be completed.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thomas, we really appreciate your great feedback! If you have any additional needs or questions, we will be more than happy to assist you! Safe travel...s!

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