Reviews
Write a reviewI purchased a new 24 Grand Wagoneer SIII L two year ago. My experience with Haley has been fantastic. They were fair when making a deal and while I have had absolutely no problems with my Grand Waggy I have taken it in several time for routine maintenance, oil changes and tire rotations their service department has been outstanding. I cannot recommend them highly enough and Paula Ames my Service Advisor has been fabulous. After fifty years of buying many vehicles my experience with these folks has been the best ever!
I purchased a new 24 Grand Wagoneer SIII L two year ago. My experience with Haley has been fantastic. They were fair when making a deal and while I have had absolutely no problems with my Grand Waggy I have taken it in several time for routine maintenance, oil changes and tire rotations their service department has been outstanding. I cannot recommend them highly enough and Paula Ames my Service Advisor has been fabulous. After fifty years of buying many vehicles my experience with these folks has been the best ever!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your fantastic experience, Mike! We're thrilled to hear that both your purchase and service visits have been top-notch. Paula and the team will be delighted to know they made such a positive impact. We appreciate your recommendation and look forward to serving you again!
Hail damage, pasted from one person to another to return the car.72 hour return
Hail damage, pasted from one person to another to return the car.72 hour return
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
I WAS IN A DIFFICULT SITUATION AND NEEDED A CAR CIERA RIDLEY WAS THE BEST SHE TOOK US STEP BY STEP TO FIND THE CAR WE NEEDED AND WENT AND PICKED IT UP AND WAS GREAT TILL THE END THANK YOU SO MUCH CIERA 10/10 WILL RECOMMEND IF YOU NEED A CAR ASK FOR CIERA AND A THANK YOU TO THE SALES MANAGER GEORGE ADKINS FOR HELPING US OUT YOU WERE AWESOME!!!!! AND THE FINANCE MANAGER SEAN CORBETT THANK YOU FOR HELPING MAKE THIS AN EASY PROCESS AS WELL BY EXPLAINING EVERYTHING SO WE WALKED OUT FEELING SO MUCH BETTER EVERYONE MADE US FEEL LIKE FAMILY !!!
I WAS IN A DIFFICULT SITUATION AND NEEDED A CAR CIERA RIDLEY WAS THE BEST SHE TOOK US STEP BY STEP TO FIND THE CAR WE NEEDED AND WENT AND PICKED IT UP AND WAS GREAT TILL THE END THANK YOU SO MUCH CIERA 10/10 WILL RECOMMEND IF YOU NEED A CAR ASK FOR CIERA AND A THANK YOU TO THE SALES MANAGER GEORGE ADKINS FOR HELPING US OUT YOU WERE AWESOME!!!!! AND THE FINANCE MANAGER SEAN CORBETT THANK YOU FOR HELPING MAKE THIS AN EASY PROCESS AS WELL BY EXPLAINING EVERYTHING SO WE WALKED OUT FEELING SO MUCH BETTER EVERYONE MADE US FEEL LIKE FAMILY !!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Michale, thank you for your fantastic review! We're thrilled to hear Ciera, George, and Sean made your car-buying experience smooth and enjoyable. We appreciate your recommendation and hope you love your new car!
DO YOUR RESEARCH BEFORE BUYING! The truck with the stock number N159413A as of 08/15/2024 is listed as $29,000, but when I got there, the price was changed to $36,000. The same truck was appraised by KBB, Edmunds, and JD Power to be 19,000-23,000. Better yet the same truck was appraised by another dealer at $19,000. The best part, though, is they wanted me to pay the $6,000 in repairs so that I could buy it too.
DO YOUR RESEARCH BEFORE BUYING! The truck with the stock number N159413A as of 08/15/2024 is listed as $29,000, but when I got there, the price was changed to $36,000. The same truck was appraised by KBB, Edmunds, and JD Power to be 19,000-23,000. Better yet the same truck was appraised by another dealer at $19,000. The best part, though, is they wanted me to pay the $6,000 in repairs so that I could buy it too.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Warren, thank you for sharing your experience. We’re sorry to hear about the confusion with the truck's pricing. The vehicle is listed at $29,995 in its current "as-is" condition, reflecting its wholesale pricing. The $36,995 price includes necessary repairs to pass VA inspection. We apologize for any misunderstanding. If you have any further concerns or would like to discuss this in more detail, please feel free to contact us directly. Thank you.
Service and Sales Department have one goal, money NOT customer service! Don't buy a car from here and definitely do not get it serviced here.
Service and Sales Department have one goal, money NOT customer service! Don't buy a car from here and definitely do not get it serviced here.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
This sales team is the best! Mo, Devin, Sheldon, and Ty all got my seemingly impossible deal done so quickly and professionally. They were great to work with and I am so happy with my 2023 Charger!
This sales team is the best! Mo, Devin, Sheldon, and Ty all got my seemingly impossible deal done so quickly and professionally. They were great to work with and I am so happy with my 2023 Charger!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
We are thrilled to hear about your positive experience with our sales team! Mo, Devin, Sheldon, and Ty are valued members of our team and we are glad they were able to assist you efficiently and professionally. Enjoy your new 2023 Charger!
This dealership did a great job I like how fast they worked and worked as a team .
This dealership did a great job I like how fast they worked and worked as a team .
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Hi tp.terry1, that’s wonderful to hear. Thanks so much for leaving us a review. We look forward to serving you again soon!
This place is a God Send! Even before I lived in this area years ago they had a midnight mechanical shop tgat serviced all makes and models, we ( me and my finance ) was so impede kept coming and referred other folk! I moved in this area in 2001. But the icing on the cake is when I purchased my Gladiator 4x4 S port , my sales Nate, was not pushy, let me make my own decisions and was with me step of the way ;purchase, trade and financial paperwork. If your looking for new, used or in between or good maintenance This dealer is #1. All staff members are very people oriented.
This place is a God Send! Even before I lived in this area years ago they had a midnight mechanical shop tgat serviced all makes and models, we ( me and my finance ) was so impede kept coming and referred other folk! I moved in this area in 2001. But the icing on the cake is when I purchased my Gladiator 4x4 S port , my sales Nate, was not pushy, let me make my own decisions and was with me step of the way ;purchase, trade and financial paperwork. If your looking for new, used or in between or good maintenance This dealer is #1. All staff members are very people oriented.
- Customer service
- 5.0
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Light showing tires low and I stopped by service department to have nitrogen put in tires. Found the man in the service department to be rude and unhelpful......"nothing we can do to help you until next week". He could have said there was a gas station upbthe street and I could put oxygen in it for now. Had it not been a Haley vehicle I may have better understand his demeanor yet no excuse and I will not go back!
Light showing tires low and I stopped by service department to have nitrogen put in tires. Found the man in the service department to be rude and unhelpful......"nothing we can do to help you until next week". He could have said there was a gas station upbthe street and I could put oxygen in it for now. Had it not been a Haley vehicle I may have better understand his demeanor yet no excuse and I will not go back!
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Oh, its coming, and I guarantee this takes 1st place on bad reports. I have to finish my interview with the news before I say anything on here. They have a chance tomorrow when I pick my truck up to make it right before it all comes out
Oh, its coming, and I guarantee this takes 1st place on bad reports. I have to finish my interview with the news before I say anything on here. They have a chance tomorrow when I pick my truck up to make it right before it all comes out
- Customer service
- 1.0
- Buying process
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- Quality of repair
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair