Reviews
Super easy and transparent purchase.
Super easy and transparent purchase. I would definitely recommend. I was in and out of there in less than an hour. Most of the negotiations we’re done via email and online.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jeff, thank you so much for taking the time to leave us a review! We truly appreciate it! We're happy to hear that you were able to get the vehicle you wanted through an easy experience! Welcome to the McLarty Daniel family! We're looking forward to seeing you again soon for your first service appointment!
Super easy deal.
Super easy deal. Transparent. Will definitely send my friends and family there to make a deal.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jeff, thank you for trusting us with your business and for referring us to your friends and family! We hope you have a great weekend in your new Jeep Wrangler!
The service department at this dealership is a complete
The service department at this dealership is a complete joke. They have had my truck for 6 weeks. I took it in on 6/15, was told it would be a week for repairs. I called a week later and was told it would be an additional week as they needed parts by my service advisor. I called a week later with no answers, finally to find out that they haven’t even started the repairs. My service advisor lied during this process. I had to go to the dealership to get answers as no one would answer my calls. Including the service department manager. I asked for updates, please call me with updates during my visit. Left , no updates for over a week. I went back and spoke with the service manager after 4 weeks. My truck had not been touched by anyone. He stated I will give you updates, another week go by and I have to call and they still have not started any work. I call again after a week with no updates, all I asked for was updates and they absolutely refuse. I called again and the service manager stated we are starting on it after another week, I asked why have you not contacted me with updates. I am getting updates after I had come completely unhinged with there process and 6 weeks of my truck sitting there, 2 payments later. The service manager and team gave completely failed at any type of customer support. Stay away from this service department!
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Karri, this experience does not sound like it reflects McLarty Daniel’s commitment to customer satisfaction. We understand how important your time is, but unfortunately the delivery timing of parts is out of our control. We do understand that communication is vital while your vehicle is being serviced, and this experience does not sound like it reflects our store’s values. Our Service Manager has been in contact with you in an attempt to make this right, but please reach out to Steve Benton at 479-685-5400 if there is more we can do.
There was no delivery timing of the parts. I understand for the brake system but not for the gaskets and cab off job. I was lied to for several weeks. Your service manager was contacted on several occasions and then nothing again, I had to come to your dealership to address 3 different times before the communication finally started. This is not the first time with your dealership. Horrible service and excuses by you as well.
Everyone was very nice.
Everyone was very nice. Ben was very professional, explained everything very well. Good people to deal with.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Jeff, thank you for the 5-star review! We agree Ben is the best as he always goes above and beyond for his customers. Thank you for choosing McLarty Daniel Chrysler Dodge Jeep Ram in Bentonville. Congrats on your Dodge!
I was very pleased with the courtesy I received from
I was very pleased with the courtesy I received from Joseph. It was a very pleasant experience. He was very knowledgeable and I would recommend him
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Ok
Friendly and knowledgeable sales persons.
Friendly and knowledgeable sales persons. We were undecided on models and trim levels. John Wilder stepped us through the differences and made us feel confident with our decision.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
renae.dudley, thank you for the 5-star review! We're happy to hear John helped you pick out the perfect Ram for you. We're always happy to help and make sure you feel confident in your purchase. Please reach out if we can help with any future sales or service needs. Congrats on your new Ram!
Excellent sales representation by Kegan Nash, thorough
Excellent sales representation by Kegan Nash, thorough vehicle orientation with Billy. Staff really went above and beyond to make sure we had a positive experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Logan is by far the nicest guy in the service dept.
Logan is by far the nicest guy in the service dept.!! Truly enjoy working with him...
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
this is me...
Billy was very helpful.
Billy was very helpful. Talked straight and did what he said he would do. The sales manager was also truthful and helpful.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Allan, thank you for the 5-star review! Billy is great and always makes sure his customers drive off the lot happy. Congrats on your new Jeep!
Ben Royal made first time buying easy and understandable
Ben Royal made first time buying easy and understandable for someone who has not purchased a car before.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Jennifer, thank you for the 5-star review and for choosing McLarty Daniel Chrysler Dodge Jeep Ram for your first car-buying experience. We're honored you chose us and can't wait to help you with future purchases or service needs. Ben is the best and always goes above and beyond. Congrats on your Buick!