Coggin Ford of Jacksonville

Terrible experience trying to buy a new truck. Received 2 calls, 2 emails, and 2 texts prior to going. Spoke with Nina and Hernan, got the dealership saw the vehicle, did a test drive only to be told the truck was in fact sold! Nice bait and switch! We had cash, trade-in, high credit and Hernan was soooo negative and could not have cared less about selling us anything. We are glad he was so disinterested as Arlington Toyota put us in our dream truck the next day..brand new, exactly what we were looking for and for less money to boot. Don't waste your time here..head to Arlington Toyota they have a ton of vehicles and could not have been nicer!

Chris was great! He was super helpful, very courteous, and kept me abreast of my situation every step of the way. The technician was awesome! I had a somewhat different situation than normal, and they were able to fix it quickly! Thank you Coggin Ford!!

Terrible experience trying to buy a new truck. Received 2 calls, 2 emails, and 2 texts prior to going. Spoke with Nina and Hernan, got the dealership saw the vehicle, did a test drive only to be told the truck was in fact sold! Nice bait and switch! We had cash, trade-in, high credit and Hernan was soooo negative and could not have cared less about selling us anything. We are glad he was so disinterested as Arlington Toyota put us in our dream truck the next day..brand new, exactly what we were looking for and for less money to boot. Don't waste your time here..head to Arlington Toyota they have a ton of vehicles and could not have been nicer!

This is our third time buying from this dealership and with Ernesto. He goes above others with explanation of the vehicle and does his best for the customer.

Ken Thompson is such the consummate professional, knows his product extremely well. Very courteous and always helpful. Would highly recommend Coggin Ford, reasonable prices too

The Coggin Ford team knows how to treat their customers with care. They listen to what the customer wants and goes above and beyond to make it happen. There’s a reason you see so many Fords on the road and I bet they all came to Coggin Ford to purchase them! 😀 Great team, great service. Thanks Coggin!

Friendly quick service. Always professional & do a great job. Gamble us engaging & makes you feel like a valued customer I will continue to take my car to Coggins for service.

When I checked in with Service Advisor Rob Spiewak he told me the services I needed would take two hours. When I looked at the lineup of cars, I guessed it would surely be a three hour wait, so I settled into the lounge with my book. I was pleasantly surprised when Rob called me after only an hour wait, and said my car was ready to go! All the service was done and I appreciated the fact that he hustled my car through the system. Thanks so much to Rob Spiewak for managing throughput.

Thank you Gamble. You always get it done and stay in touch. That helps me plan my day(s) out. Ya’ll are always on top of things.

There should always be transparency between the business and the customer. When a customer is specific about what brought them in and what their expectations are, if something changes you should have that conversation with the customer. Their was no review of the charges nor a conversation of the services received prior to being sent to the cashier. I did speak with the manager Al Miller and to sum it up “ he did not see any opportunities for change “ . The bottom line is the customer has to consent to the charges prior to you performing the service. Hidden charges will not improve the customer experience. This is the second time I had to request for the oil life screen to be reset. Now I will have to find another dealership to reset this for me because I do not live or work close to Coggin Ford. Wish me luck!