Malcolm Cunningham Chevrolet

I needed my radio fixed and it’s been over a month of bringing my car in them looking at, getting parts and still not getting it fixed, but the part I hate the most is them not Calling me back when the parts arrive, the communication is horrible.

If I could give negative stars I would. I brought my car in on 3/24/23 due to an engine light indicator that came on and because I’ve trusted MCC with my car since I purchased it used in 2020 I was confident I was in good hands. Well to my disappointment, the service I received has literally depleted my confidence in their ability to offer quality service to customers who choose patronize. On 3/24/22, I had at 8:20a appointment. I hadn’t heard from them by 12:30 so I called to get an update and hopefully a diagnosis for my vehicle. The service technician(ST) who took my car was lunch and I was assured that he would call me back with he returned. At 2:30p I received another call telling me that the technician would be calling me back with details about my car shortly. At 3p the ST called me back stating the my car needed a “DC/DC converter” and that it would cost me $615.00. I asked did he run a full diagnostic and if there was anything else that needed me attention. He assured me that this would remedy the situation. Specifically, I asked about the battery. He said the battery was fine. I asked him to proceed with the service because I had to turn in my rental by tomorrow morning and I would like to pick up my car today. By 5p my car was ready. I paid and left at around 5:45p. Over the next 2 days, I drove me car an average of 3 hours. On Friday night to a local bar, on Saturday to Target and Sunday to exit 114 to meet someone. On my way back home Sunday, 3/25 before making it to exit 65 my engine light begins to flash and my car begins to “jerk”. Immediately I pull over and look in my car’s manual. It pretty much said I had to park because my car could experience “irreversible damage” if I continued. I contacted my insurance company and unfortunately had to wait 4.5 hours on the side of I-20 during a horrible thunderstorm for a tow truck to pick me and my car up. I had the car towed to MCC and yes I was pissed. Monday, 3/27 after dropping my kids off at school off in a borrowed car, I went to the dealership to give them keys to fix my car. Because obviously that didn’t happen 2 days and $600 ago. Well I get a call from the ST telling me “I need to purchase a battery before they could tell me what’s wrong because the diagnostic machine can’t read a car with a dead battery.” I’m confused and pissed because literally just asked you about the battery on Friday. Per my request the service manager(SM) was placed on the call and after he rushed me through my explanation he essentially called me a “nag” using a comparison to his wife and 3 daughters he agreed to pay for the battery. Then I got a call at 5:50p from the ST telling me I needed additional $1100 worth of parts and service for my car. On Tuesday, 3/28/2023 I went down the service department at MCC, to meet with the SM who took the cost down from the initial $1100 and thanked me for “being reasonable.” Realistically, I was just tired and couldn’t understand why this was even a conversation to be had. Your team’s screw up but now it’s my financial obligation. I went to pick my car up on Saturday, 4/1 and paid them the agreed upon rate. I looked at my key fob and it was broken. I took my complaint to the front desk where I request to have the GM contact me today (4/3). I haven’t hear from him yet. The ST, tells me it’s my key fob and used to it crank and back my car up to the bay’s door. I go to my car, aggravated, and THE CAR DOES NOT CRANK! I try it again and THE CAR DOES NOT CRANK. I lose my cool because obviously I’m pissed. I cussed everyone out in sight. They said my car was out of gas. 1. My car has been here for over a week 2. I’ve paid over $1500 in the past week for their screw up. 3. My key fob is broken. 4. My secondary vehicle is more than 2 hours away and I’m inconvenienced an additional 9 hours after being on the side of the interstate for 4.5 hours 5. I’ve been late to work 3 days in the past week. But they put gas in it. 🙄

Sold me a lemon titled truck and did not tell me about it seven years ago. I went to trade it back to them and they would only give me 5000.00 trade in. I told them they sold it to me and the sales manager said that's all it's worth and nothing else. I would not recommend this dealership to a dog.

This is my 2nd review on my experience with malcolm Cunningham. I would not recommend the used car department. I was referred by a friend who had a previous experience with the new department and i wish i would have worked with the person she recommended .I purchased a vehicle on Jan 23 and I am extremely dissatisfied.. I should have trusted my instinct and backed out but i decided to continie to move forward with the purchase. After my purchase on Jan 23 the check engine light is now on. Which is less than 30 days. I feel they were only concerned with pushing me into a car versus the experience. They have not fixed the cracked windshield after 3 attempts and stopping by the office after promises to fix the windshield.. the autostart was supposed to be reset and it has been left unresolved. At this point I don't think the financed amount was worth the car I was sold. I was told I couldn't get the car I wanted due to it being more fees than they wanted to pay. It saddens me that these dealers bamboozle innocent customers just to make a sale especially when the customer is in need. Times are hard for us all and I should not have had to settle for a unreliable vehicle only for the satisfaction of a sale.

I purchased a vehicle from them on 1/19/23 and was very upset about the outcome my down deposit went from 1000 to 2800. At first I was approved for a 2015 toyota rava with 127miles for 15k but I was not interested in that vehicle. What I wanted and asked for was a 2019 Trax with 65miles for 15k. From what I was told from the general manager Fred that I was not approved for that vehicle due to my income and credit but they turned around and gave me a 2017 gmc Acadia for 18k with 103miles on it at that point I knew something wasn't right So again I asked why I could not get the 2019 for lesser miles and lower payment at this point I was talking to the finance department he quoted the bank did not approve me for it. I took it upon myself to call the bank credit acceptance and told them everything the bank said that was a lie I could have gotten approved for the 2019 since it was a lower price and less miles. I went back up there the next day to speak with FRED but was told he didn't want to talk to me. All I wanted to do was either switch vehicle, find something I like in the 18k price range or lower my down payment. Nothing was resolved because General manager did not want to talk to me and the sales person couldn't do nothing.

Being the I was already frustrated that my car was acting up, finding out that it was an engine problem sent me into panic and tears. But Travis help me calm down then help me get a new car within the hour. He explained everything in detail (being that I have never purchased a car on my own) I a felt confident in the purchase I have made. I will forever be grateful for the team that help me get my new car.

Great job on getting me in and out with a price I could afford I also appreciate the 100000 bumper to bumper

Service experience was great. Continue to keep up the good work.

Ted was great. This was the easiest and quickest trade in purchase I have ever done and considering I live in West Columbia, SC it was a blessing. Thanks for everything and I'm loving my new Chevy Colorado.

My truck need a new condenser, evaporator core, and AC line replacement!! Since they were able to get the parts they needed from another shop, I was able to pick up my truck the next day! Customer service was great from the shuttle driver to the manager!