Crown MINI of Richmond

I brought a Mini Cooper in for repair on a Saturday in a last minute appointment. I was taken in and assisted with repair right away. During that time of waiting I also browsed new vehicles. I was able to work with James Gardner who was simply delightful and quite helpful.

Jacob Shively was a phenomenal salesman. He truly cared about what my budget was, the type of car I was looking for and made everything happen. I strongly recommend Crown Mini for your next car needs and ask for Jacob Shively.

Crown Mini provided an excellent car buying experience. It was hassle free and easy to trade in my current Mini and buy a new one.

MINI made my car buying experience easy and hassle free. Jacob did a great job showing me the differences between the models.

Best buying experience ever! James is wonderful to work with. He’ll take good care of you. No hassles!

I drive an hour each way to have my Mini serviced at Crown Mini. That’s how much I love the service. I’m always treated like a VIP, and my Mini, well, you decide: 273,000 miles and still going strong!

This is a Mini Cooper review. Crown Mini Cooper of Richmond. The corporate protocols governing service and service communications at Mini dealers entail a lot of bureaucracy, Serious waits before work begins, repetitive misleading messaging from dealers, corporate entities and the car’s computer, it’s like google servicing your car with some hapless slow moving humans. I live 80 miles away from my dealer and they are insensitive to that fact …. Can keep me sitting for hours for routine maintenance. I’ve had service desk go off to lunch and not tell me my car was ready I love the mini but the dealer has its head in the exhaust pipe!

Excellent service. Went an above and beyond all expectations. James Gardner is the absolute best. Professional in every sense of the word!

Crown Mini of Richmond consistently provides me with excellent service and has kept my MIni in great condition. I am always satisfied with their work.

The Sales and service staff are friendly, professional and attentive. My sales person helped me to place the order for my 2025 Countryman SE. during the process he made suggestions that ultimately enhanced the appearance of the vehicle I ordered. He kept me up to date on the progress of the vehicles production progress and fully explained the vehicle when I arrived for pickup