Reviews
I brought our 2020 Pilot Touring in for oil/filter change @90K miles on 3/19. There were seven items on the video the tech sent me. The cabin and engine air filter were shown. Cabin wasn’t too bad, but engine filter was recommended to be changed. Also recommended was the transmission fluid exchange. The cost for the fluid change was $600! I have changed my own filters as it’s one of the few items I can do. I contacted a shop in Spring Hill that has a reputation for being great but expensive. I have used them for our other vehicle. They exchanged the fluid for $160 + tax. Almost one forth what Waltrip gets. Also I was changing my filters today. Neither of them looked especially dirty. The cabin filter was put back in upside and the filter compartment wasn’t snapped shut. I have enjoyed taking our vehicle in to Waltrip for service, but I may have to look elsewhere going forward.
I brought our 2020 Pilot Touring in for oil/filter change @90K miles on 3/19. There were seven items on the video the tech sent me. The cabin and engine air filter were shown. Cabin wasn’t too bad, but engine filter was recommended to be changed. Also recommended was the transmission fluid exchange. The cost for the fluid change was $600! I have changed my own filters as it’s one of the few items I can do. I contacted a shop in Spring Hill that has a reputation for being great but expensive. I have used them for our other vehicle. They exchanged the fluid for $160 + tax. Almost one forth what Waltrip gets. Also I was changing my filters today. Neither of them looked especially dirty. The cabin filter was put back in upside and the filter compartment wasn’t snapped shut. I have enjoyed taking our vehicle in to Waltrip for service, but I may have to look elsewhere going forward.
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- 3.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Frank, thank you sincerely for taking the time to leave such detailed and honest feedback — it is exactly the kind of insight that helps us identify where we need to do better, and we genuinely appreciate it. We are sorry to hear that your visit did not meet the standard we hold ourselves to. The concerns you raised about the cabin filter being reinstalled upside down and the filter compartment not being snapped shut properly are issues we take very seriously. That is simply not the level of care and attention to detail that we expect from our team, and we completely understand why that would leave you questioning your confidence in us. You trusted us with your 2020 Pilot Touring, and we did not hold up our end of that trust on this visit. We want to make this right. Our Service Manager will be reaching out to you directly to discuss your experience and see what we can do to address your concerns. We truly value your business and the loyalty you have shown us, and the last thing we want is to lose that over an experience that fell short. Thank you again, Frank. Honest feedback like yours is how we grow and improve, and we hope to have the opportunity to restore your confidence in our service team.
Kwame and Chris were amazing helping me get my ford escape in and out for service!
Kwame and Chris were amazing helping me get my ford escape in and out for service!
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Trey, we really appreciate your feedback! We love that Chris and Kwame made sure your Ford was well taken care of. We truly appreciate you taking the time to fill out this review and we hope you enjoy the rest of your week!
Darrel Waltrip Honda service has enabled us to keep our 2002 CRV in great shape. We have another vehicle (2021 CRV) that was purchased from this dealer.
Darrel Waltrip Honda service has enabled us to keep our 2002 CRV in great shape. We have another vehicle (2021 CRV) that was purchased from this dealer.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Crb3, thank you; we appreciate your feedback! We love that the service team has kept your 2002 CR-V on the road and in great shape and that you also purchased a 21 CR-V from us as well. Thank you for this review and have a lovely day!
Sales team was very helpful in helping me to find a vehicle. They paid attention to what I wanted in a vehicle and did not pressure me into accepting anything less. They were very flexible and worked with my schedule. The final purchase process was smooth, open and transparent.
Sales team was very helpful in helping me to find a vehicle. They paid attention to what I wanted in a vehicle and did not pressure me into accepting anything less. They were very flexible and worked with my schedule. The final purchase process was smooth, open and transparent.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Cardinal Fan, your wonderful feedback and rating mean a lot to us. We love that the team was so helpful and attentive. We also love to hear they were flexible with your schedule. It is great to hear that you had a smooth final purchase process! Have a great day!
Over all experience was excellent. Alex is a very good salesman. He is well informed, diligent in his duties and very friendly. A real pleasure to know. Josh made the paperwork end of the sale very smooth. He explained things well and also just all around pleasant guy. I would highly recommend Hendrick when buying a car. Can?t wait to get my Subaru on the road to adventure!
Over all experience was excellent. Alex is a very good salesman. He is well informed, diligent in his duties and very friendly. A real pleasure to know. Josh made the paperwork end of the sale very smooth. He explained things well and also just all around pleasant guy. I would highly recommend Hendrick when buying a car. Can?t wait to get my Subaru on the road to adventure!
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- 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Andy Haley, we really appreciate your feedback! We love that Alex your salesperson took great care of you and was very friendly and helpful. It is great to hear that Josh also made sure the paperwork was easy and smooth as well. We really appreciate this review and we hope you have an excellent day!
They are always friendly and very professional, and the service department and waiting area are both very clean. Ben takes great care of my jeep and gets me out in a timely manner. Thanks guys!!
They are always friendly and very professional, and the service department and waiting area are both very clean. Ben takes great care of my jeep and gets me out in a timely manner. Thanks guys!!
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Angela, thank you; we appreciate your feedback! We love that Ben takes great care of you and your Jeep when in for service. We appreciate this review and hope you have a lovely day!
Great experience every time I come here! Andrew Kwak is amazing, very efficient, kind, and professional. I always know my Honda is in great hands!
Great experience every time I come here! Andrew Kwak is amazing, very efficient, kind, and professional. I always know my Honda is in great hands!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're glad you had such a wonderful experience with us! We love that Andrew took great care of you and you feel like your Honda is in good hands. Have a great day!
Prompt, diligent service from Matt the service advisor. Gave continuous update on all the routine maintenance required on the vehicle at that mileage. Overall, straight forward service with no pressure.
Prompt, diligent service from Matt the service advisor. Gave continuous update on all the routine maintenance required on the vehicle at that mileage. Overall, straight forward service with no pressure.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Michael Aguon, we appreciate you taking the time to leave us this feedback. We love that Matt always takes great care of you and that he is always straight forward and helpful each visit. Have a lovely rest of your week!
Radek is a great sales person, very helpful. This was our second purchase of a new Subaru from him. We wouldn't go to anyone else.
Radek is a great sales person, very helpful. This was our second purchase of a new Subaru from him. We wouldn't go to anyone else.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello J Payton, thank you; we appreciate your feedback! We love that Radek took excellent care of you on your Subaru purchase for a second time! We love that he is your go to guy and you would not use anyone else. We hope you love your new Subaru and that you have a wonderful rest of your week!
Had tires rotated followed by handwashing and vac. Received video of procedure. Waiting area is pleasant. Was surprised to get a phone call when my car was ready when everyone else had their service rep come to the waiting area.
Had tires rotated followed by handwashing and vac. Received video of procedure. Waiting area is pleasant. Was surprised to get a phone call when my car was ready when everyone else had their service rep come to the waiting area.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Pat Booker, thank you; we appreciate your feedback! We love that you had a great visit for your rotation on your Prologue and getting a hand wash and vacuum done as well. Have a great rest of your week and we will see you next time!