Reviews
Excellent service and advice. I needed a ride home because the service was going to take quite a bit longer than anticipated and the dealership provided me with an Uber. Sklar was the service advisor and did a fine job.
Excellent service and advice. I needed a ride home because the service was going to take quite a bit longer than anticipated and the dealership provided me with an Uber. Sklar was the service advisor and did a fine job.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Darrell Waltrip Honda in Franklin has always been my choice for service of my Honda Accord and they continue to earn my business. Andrew Kwak (my service representative) is very knowledgeable and patient. He keeps me well informed and is always willing to answer all my questions thoroughly. Their efforts to be attentive, respectful, and help me to make cost saving decisions are appreciated. The service technicians have always been thorough and accurate.
Darrell Waltrip Honda in Franklin has always been my choice for service of my Honda Accord and they continue to earn my business. Andrew Kwak (my service representative) is very knowledgeable and patient. He keeps me well informed and is always willing to answer all my questions thoroughly. Their efforts to be attentive, respectful, and help me to make cost saving decisions are appreciated. The service technicians have always been thorough and accurate.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
service was outstanding...James did a great job! took care of my service and had me out the door quickly! great job
service was outstanding...James did a great job! took care of my service and had me out the door quickly! great job
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- 5.0
- Does recommend this dealer
- Came in for service or repair
I've bought other subarus from Radek before and I really like him. He makes the process smooth. We always come to Darrell Waltrip for all of our service. I like that everyone is friendly and helpful. I've recommended Radek to others and will continue to come there for any future cars. Thank you!
I've bought other subarus from Radek before and I really like him. He makes the process smooth. We always come to Darrell Waltrip for all of our service. I like that everyone is friendly and helpful. I've recommended Radek to others and will continue to come there for any future cars. Thank you!
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- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Good morning Judith Plummer, and thank you for taking the time to leave such an amazing review on Radek and the rest of my Darrell Waltrip team. Thank you for the recommendations and loyalty to our dealership with sales and service, and we can't wait to assist you in the future. Have a wonderful weekend and I hope you are enjoying your Subaru!
Excellent Service on my Honda Pilot! The team there is always friendly and professional and they explain everything to where I understand what needs to be done. The service waiting area is top notch, with fresh flowers, breakfast tray, popcorn and a coffee machine that makes everything!! Thank you for making this a great experience!
Excellent Service on my Honda Pilot! The team there is always friendly and professional and they explain everything to where I understand what needs to be done. The service waiting area is top notch, with fresh flowers, breakfast tray, popcorn and a coffee machine that makes everything!! Thank you for making this a great experience!
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you Tina Hatcliff, for taking the time to leave us such an outstanding review on your visit to our Honda dealership. I am glad you had the chance to stop in and enjoy the beautiful flowers, variety of snacks, and the amazing coffee machine provided by our staff here at Darrell Waltrip Honda and we look forward to seeing you on your next service visit! Have a wonderful day!
Always professional and efficient experience! Service manager Rick Nicholls has worked with me the past several years and has been exceptional - personable, knowledgeable and ensuring quality care each time I bring in my car. Will continue to schedule service with him in the future!
Always professional and efficient experience! Service manager Rick Nicholls has worked with me the past several years and has been exceptional - personable, knowledgeable and ensuring quality care each time I bring in my car. Will continue to schedule service with him in the future!
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello seattle285, and thank you for an amazing review on your recent visit with Rick Nicholls in our Honda service department. I am glad to hear of the outstanding quality of care you receive with each visit and we can't wait to see you again soon! Have a wonderful day and reach out anytime!
I had the best experience purchasing a used 2019 RAV4 at Darrel Waltrip Honda on Sunday. I had researched the vehicle on Car Gurus before going to the dealership, so I already knew the carfax info and that the Hendrick Team had inspected the vehicle and fixed things they had found wrong with the vehicle before they listed it. Jose was very nice and knowledgeable about the vehicle. He answered all of my questions thoroughly. The general manager, William Berryman, also understood that I was on a budget and was willing to meet me halfway between my asking price and his price on the vehicle since the vehicle had been on their lot for a few months. I didn?t feel pressured like I have at other car dealerships in the past. This was definitely the best experience that I have had in purchasing a vehicle.
I had the best experience purchasing a used 2019 RAV4 at Darrel Waltrip Honda on Sunday. I had researched the vehicle on Car Gurus before going to the dealership, so I already knew the carfax info and that the Hendrick Team had inspected the vehicle and fixed things they had found wrong with the vehicle before they listed it. Jose was very nice and knowledgeable about the vehicle. He answered all of my questions thoroughly. The general manager, William Berryman, also understood that I was on a budget and was willing to meet me halfway between my asking price and his price on the vehicle since the vehicle had been on their lot for a few months. I didn?t feel pressured like I have at other car dealerships in the past. This was definitely the best experience that I have had in purchasing a vehicle.
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- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you CarolB for the amazing feedback on your recent visit with Jose and our general manager, William Berryman. We love to hear of the outstanding experience you had while purchasing your 2019 RAV4 from us. Our top priority is providing a comfortable, pressure-free environment, so knowing you felt respected and at ease means the world to us. We hope you are enjoying your 2019 RAV4 and hope to see you in the future. Have a wonderful day!
Everyone was very friendly,.dealership was clean and fresh coffee was ready. Car was ready when promised
Everyone was very friendly,.dealership was clean and fresh coffee was ready. Car was ready when promised
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi ppurky, thank you for the 5-star review! We're so glad everyone was friendly, the dealership was clean, and your car was ready when promised. The coffee is always fresh! Thank you for choosing Darrell Waltrip Honda, and we look forward to seeing you again!
Did an excellent job. Did my oil change and tire rotation in about an hour?
Did an excellent job. Did my oil change and tire rotation in about an hour?
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi taz31362, thank you for the 5-star review! We're so glad we got your oil change and tire rotation done in about an hour and that you were happy with the job. Thank you for choosing Darrell Waltrip Honda, and we look forward to seeing you again!
Working with Michael Mayo was a great experience! I would absolutely want to purchase a car through him again in the future.
Working with Michael Mayo was a great experience! I would absolutely want to purchase a car through him again in the future.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Hi tim.sherrod, thank you for the 5-star review! We're so glad working with Michael was a great experience, and we'd love to help you with your next car purchase too. Thank you for choosing Darrell Waltrip Honda, and we look forward to seeing you again!