Darrell Waltrip Honda

The accommodations where I waited while my car was services were outstanding. The service Rep. kept me informed about my cars status and my car was ready earlier than stated.

⭐️ Extremely Disappointing and Unacceptable Service I am extremely disappointed with this dealership. I brought my brand-new car in for its very first service, and I expected a basic oil change to be handled properly. Before the service, my vehicle showed 30% oil life remaining. After the service, it still showed exactly 30%. I was told that the oil had been changed, but the vehicle's oil-life indicator was not even reset. This raises a very serious concern about whether the oil was actually changed at all. What makes this even worse is the complete lack of customer service afterward. I have called multiple times to get an explanation, and my calls have not been answered and I have received no response. This is a brand-new vehicle and its first service. Customers should not have to question whether a service they were charged for was actually performed. If the dealership did perform the oil change, they should have no problem explaining why the oil-life reading remained at 30%. This experience has completely damaged my trust in this dealership. Very poor service, very poor communication, and completely unacceptable treatment of a customer. I expect the dealership to take responsibility, investigate what happened, and provide a clear explanation.

Excellent great Sales and management did it all. Was made comfortable while they did all the work and answered all questions. 25 25 254 2

Andrew Kwak is the best. He definitely needs a promotion. Compared to other service advisors he is top notch in customer excellence and professionalism.

Professional employees, great inventory selection with many options, and competitive pricing. Everything was fair during the buying process. Great follow up even after I drove off the lot to make sure I was happy and if I had any questions about my new truck.

When I called for service and was given a time, I was told that I would be in and out. When I arrived at the service department I was told that it would be several hours before my car would be ready. I had scheduled an oil change but when I arrived at the service department, they had me scheduled for an oil change and a tire rotation. Having said that, they did advise me that at my mileage, the owner's manual recommended a drain and fill of transmission fluid, which I appreciated. Service representative was very nice and courteous.

Extremely please. Michael Mayo was our salesman. 0 pressure but fully engaged. He understood our wants, showed us the best options based on our needs and without pressure was an integral part of our addition to the Honda family. During our first service visit, we saw him from a distance and Michael made an opportunity to stop by, say hello and made us feel that we were not a transaction but a newly made member. Thank you Michael.

Richard was fast to act and saved me money when I reached out from another dealership. He offered a lower price and included other valuable benefits that others couldn’t. The team moved swiftly to get me in and out when I informed them of my pressing schedule. Great job and thanks Waltrip Honda!

Very great service. Alabama had a game Saturday at 1100 am had to get brakes antifreeze air conditioning service. 800 am appointment had to be done by 1030 so that I would not miss the kickoff. Spot on service

Salesman, sales manager and finance manager all very knowledgeable and personable. It was a pleasure doing business with them. Hope to have a good report for the service department too.