Reviews
Waiting area is nice but with the amount of people in there there should be not talking out loud on the phone or listening to music without ear devices of some kind. This is the first time this has been an issue. I wish you had a quiet room like I had at a previous Honda dealership in Fl. No phones, etc.
Waiting area is nice but with the amount of people in there there should be not talking out loud on the phone or listening to music without ear devices of some kind. This is the first time this has been an issue. I wish you had a quiet room like I had at a previous Honda dealership in Fl. No phones, etc.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Was a very easy buying experience. Good people to deal with.Car was was well prepped for buying. Buying issues were quickly resolved. Would use them again.
Was a very easy buying experience. Good people to deal with.Car was was well prepped for buying. Buying issues were quickly resolved. Would use them again.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, Dave! We're so glad the buying process felt easy and straightforward — that's exactly the experience we strive to provide. It's great to hear the car was prepped and ready to go, and that we could quickly take care of any issues that came up. We'd love to work with you again at Darrell Waltrip Honda!
It was great, even though I had to wait for my car to be serviced, but that is to be expected. Also I didn?t feel pressured into buying anything extra this time.
It was great, even though I had to wait for my car to be serviced, but that is to be expected. Also I didn?t feel pressured into buying anything extra this time.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the kind review! We're happy to hear you had a great experience with us. We completely understand that wait times can be part of the service process, and we appreciate your patience. It's also great to know you felt comfortable without any added pressure — that's always our goal. We hope to see you again at Darrell Waltrip Honda!
They were really helpful and ask if we needed anything. They offered drinks and snacks!!
They were really helpful and ask if we needed anything. They offered drinks and snacks!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Morgan, thank you for the great review! We're so glad our team made you feel welcome and well taken care of throughout the process. We hope the drinks and snacks were a nice touch! We look forward to seeing you again soon!
We had a great buying experience here and they went above and beyond after the sale to care of us . We would definitely recommend this dealership.
We had a great buying experience here and they went above and beyond after the sale to care of us . We would definitely recommend this dealership.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, Colleen! We're so glad to hear you had a great buying experience and that our team continued to go above and beyond even after the sale — that commitment to our customers doesn't stop at the finish line. Your recommendation means the world to us! We look forward to being here for you whenever you need us at Darrell Waltrip Honda!
I am happy with Darrel Waltrip Honda in Franklin, TN. The team is professional, caring, and knowledgeable. I am especially grateful to Brandon Tidwell for his service.
I am happy with Darrel Waltrip Honda in Franklin, TN. The team is professional, caring, and knowledgeable. I am especially grateful to Brandon Tidwell for his service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Sevda! We're so happy to hear that our team's professionalism and care made such a positive impression. Brandon Tidwell will be thrilled to know his service stood out — we're lucky to have him on our team! We truly appreciate your kind words and look forward to continuing to serve you at Darrell Waltrip Honda in Franklin!
My experience was very well received, I was able to review the mechanic observation video of the under side of my vehicle with the repairs that needs to be completed in the near future.
My experience was very well received, I was able to review the mechanic observation video of the under side of my vehicle with the repairs that needs to be completed in the near future.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Dian, thank you so much for sharing your experience! We're so glad you had the opportunity to review the mechanic observation video of your vehicle — that kind of transparency is something we truly believe in here at Darrell Waltrip Honda. Seeing exactly what's going on underneath your vehicle and understanding what repairs are needed down the road helps you make informed decisions with complete confidence. We appreciate your trust in our team and look forward to taking great care of you and your vehicle when you're ready for those upcoming repairs!
Matt and Sam took good care of me and were very open and gave relevant info about the car
Matt and Sam took good care of me and were very open and gave relevant info about the car
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Syl, thank you for sharing your experience! We're so glad Matt and Sam made sure you had all the information you needed and took great care of you throughout the process. That kind of open, honest communication is exactly what we strive for. We'll pass your kind words along to them both. We appreciate you choosing Darrell Waltrip Honda and hope to see you again!
Brandon is the best service guy! He always communicates clearly what is needed and he always prioritizes things that need to be done on my vehicle so I know what I can afford.
Brandon is the best service guy! He always communicates clearly what is needed and he always prioritizes things that need to be done on my vehicle so I know what I can afford.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Emily, thank you for the wonderful shoutout! Brandon truly goes above and beyond to make sure every customer understands exactly what their vehicle needs and feels confident in their decisions. Clear communication and putting the customer first is what he's all about. We're lucky to have him on our team at Darrell Waltrip Honda and look forward to seeing you again!
Service Rep, Andrew, is the best. He doesn't try to oversell me or try to sell me something that I don't need done to my vehicle, and I appreciate that so much!
Service Rep, Andrew, is the best. He doesn't try to oversell me or try to sell me something that I don't need done to my vehicle, and I appreciate that so much!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the fantastic feedback! We couldn't agree more — Andrew is a true asset to our service team. Honest, straightforward service is something we take great pride in, and it's great to hear that comes through in every interaction. We'll make sure Andrew knows how much you appreciate him. See you next time!