Reviews
I would highly recommend this dealership. William and the team were great and moved very quickly!
I would highly recommend this dealership. William and the team were great and moved very quickly!
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- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Katelyn, thank you for the kind words! We’re thrilled William and the team made your purchase fast and enjoyable, and we’ll let them know how much you appreciated them. We’re grateful for the recommendation and can’t wait to see you next time at Darrell Waltrip Honda!
An extended warranty was added to our added to our final sale. We did not realize what it covered and returned to the dealership for clarification. We were told we could cancel it and we said we wanted to. A form was supposed to be emailed to us that day to sign for cancellation. We have not received it after 48 hours and have not been able to talk to anyone at the dealership. We are hoping to get this resolved soon.
An extended warranty was added to our added to our final sale. We did not realize what it covered and returned to the dealership for clarification. We were told we could cancel it and we said we wanted to. A form was supposed to be emailed to us that day to sign for cancellation. We have not received it after 48 hours and have not been able to talk to anyone at the dealership. We are hoping to get this resolved soon.
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- 4.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Don and Julie, thank you for sharing this, and we sincerely apologize for the frustration and lack of follow-up. You should not have had to wait 48 hours without a response, especially when you were told the extended warranty could be cancelled. We take this very seriously, and a manager will be reaching out to you directly to get the cancellation paperwork taken care of and resolve this as quickly as possible. We appreciate your patience and the opportunity to make this right.
Excellent service always and kept up to speed on what was being done and explaining it perfectly to me and answered all my questions and concerns!!
Excellent service always and kept up to speed on what was being done and explaining it perfectly to me and answered all my questions and concerns!!
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the 5-star review, Nancy! We’re so glad our team kept you updated on your service, explained everything clearly, and answered all of your questions and concerns. We appreciate you choosing Darrell Waltrip Honda!
I brought my car in for some repairs and Joseph and the whole staff were AMAZING! The customer service was exceptional. I will get all of my repairs done here and let everyone know where to go!
I brought my car in for some repairs and Joseph and the whole staff were AMAZING! The customer service was exceptional. I will get all of my repairs done here and let everyone know where to go!
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the wonderful review, Erin! We’re so glad Joseph and our whole team made your repair visit such a great experience. We truly appreciate your loyalty and for spreading the word. We look forward to taking care of your car again at Darrell Waltrip Honda!
Excellent service and advice. I needed a ride home because the service was going to take quite a bit longer than anticipated and the dealership provided me with an Uber. Sklar was the service advisor and did a fine job.
Excellent service and advice. I needed a ride home because the service was going to take quite a bit longer than anticipated and the dealership provided me with an Uber. Sklar was the service advisor and did a fine job.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Vegas2660, thank you for the 5-star review! We’re glad you received excellent service and advice, and that we could get you home with an Uber when your service took longer than expected. We’ll be sure Sklar hears your kind words about the job he did as your service advisor. We appreciate you choosing Darrell Waltrip Honda and look forward to seeing you again soon!
I've bought other subarus from Radek before and I really like him. He makes the process smooth. We always come to Darrell Waltrip for all of our service. I like that everyone is friendly and helpful. I've recommended Radek to others and will continue to come there for any future cars. Thank you!
I've bought other subarus from Radek before and I really like him. He makes the process smooth. We always come to Darrell Waltrip for all of our service. I like that everyone is friendly and helpful. I've recommended Radek to others and will continue to come there for any future cars. Thank you!
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- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Good morning Judith Plummer, and thank you for taking the time to leave such an amazing review on Radek and the rest of my Darrell Waltrip team. Thank you for the recommendations and loyalty to our dealership with sales and service, and we can't wait to assist you in the future. Have a wonderful weekend and I hope you are enjoying your Subaru!
I had the best experience purchasing a used 2019 RAV4 at Darrel Waltrip Honda on Sunday. I had researched the vehicle on Car Gurus before going to the dealership, so I already knew the carfax info and that the Hendrick Team had inspected the vehicle and fixed things they had found wrong with the vehicle before they listed it. Jose was very nice and knowledgeable about the vehicle. He answered all of my questions thoroughly. The general manager, William Berryman, also understood that I was on a budget and was willing to meet me halfway between my asking price and his price on the vehicle since the vehicle had been on their lot for a few months. I didn?t feel pressured like I have at other car dealerships in the past. This was definitely the best experience that I have had in purchasing a vehicle.
I had the best experience purchasing a used 2019 RAV4 at Darrel Waltrip Honda on Sunday. I had researched the vehicle on Car Gurus before going to the dealership, so I already knew the carfax info and that the Hendrick Team had inspected the vehicle and fixed things they had found wrong with the vehicle before they listed it. Jose was very nice and knowledgeable about the vehicle. He answered all of my questions thoroughly. The general manager, William Berryman, also understood that I was on a budget and was willing to meet me halfway between my asking price and his price on the vehicle since the vehicle had been on their lot for a few months. I didn?t feel pressured like I have at other car dealerships in the past. This was definitely the best experience that I have had in purchasing a vehicle.
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- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you CarolB for the amazing feedback on your recent visit with Jose and our general manager, William Berryman. We love to hear of the outstanding experience you had while purchasing your 2019 RAV4 from us. Our top priority is providing a comfortable, pressure-free environment, so knowing you felt respected and at ease means the world to us. We hope you are enjoying your 2019 RAV4 and hope to see you in the future. Have a wonderful day!
Despite not starting twice (totally dead) and having to be towed to the dealership, service was unable to find any problem with my brand new Honda Pilot. A thorough diagnostic check of the battery and electrical systems did not uncover any problem with the car. It was returned to me. I lost complete confidence in the reliability of the car and traded it to Mercedes Benz. This was my first and will be my last Honda. I have owned over 300 cars in 50 years and never been stranded by any of them until this car.
Despite not starting twice (totally dead) and having to be towed to the dealership, service was unable to find any problem with my brand new Honda Pilot. A thorough diagnostic check of the battery and electrical systems did not uncover any problem with the car. It was returned to me. I lost complete confidence in the reliability of the car and traded it to Mercedes Benz. This was my first and will be my last Honda. I have owned over 300 cars in 50 years and never been stranded by any of them until this car.
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- 1.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to share your experience, and we sincerely apologize. Having a brand new Pilot fail to start twice and need a tow is frustrating and understandably shook your confidence, and we're sorry we weren't able to find the cause during your service visit. We also appreciate the opportunity to have earned your business and to have served you with a car purchase, and we're sorry the experience ended this way after your 50 years of trouble-free driving. We'd welcome the chance to learn more about what happened with your Pilot. Since we don't have your contact information, would you be willing to reach out to our Service Manager at 615-791-1101. We'd like to review the details of both incidents and see what we can learn from them. Thank you again for your feedback, and we wish you the best.
After we bought our Ridgeline, we have been going back to Darrel Honda and referring other to use their services. Jordan Tawfeek has always treated us with respect and courtesy and has kept our Ridgeline truck at its tip-top shape. I would highly refer anyone to use their services.
After we bought our Ridgeline, we have been going back to Darrel Honda and referring other to use their services. Jordan Tawfeek has always treated us with respect and courtesy and has kept our Ridgeline truck at its tip-top shape. I would highly refer anyone to use their services.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much, Jene! It means the world to us that you and your family have continued to choose Darrell Waltrip Honda for your Ridgeline's care since day one — and that you've been kind enough to refer others our way. Jordan truly exemplifies the respectful, attentive service we strive to provide every visit, and we're glad to hear your truck has been kept in great shape along the way. We look forward to continuing to earn your trust and taking care of your Ridgeline for many more miles to come!
Great service a Darrell Waltrip Honda in Franklin, TN. Great location. Had an oil change, tire rotation, and rear diff wrk done. Waiting area was accomodating.
Great service a Darrell Waltrip Honda in Franklin, TN. Great location. Had an oil change, tire rotation, and rear diff wrk done. Waiting area was accomodating.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the great feedback! We're glad your oil change, tire rotation, and rear differential work were all handled smoothly, and that you found our waiting area comfortable during your visit. Taking care of the whole experience — not just the service itself — is something we're really focused on. We appreciate you stopping in and look forward to being your go-to service center in Franklin!