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Pride Chevrolet

(257 reviews)

Reviews

(257 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Pride Chevrolet from DealerRater.

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I had to get an oil change for my 2019 Silverado I didn’t have an appointment. Miss Morgan at Pride Chevy brought me right in since they were slow. I want to thank her for taking me right in with out an appointment it was only an hour wait.

I had to get an oil change for my 2019 Silverado I didn’t have an appointment. Miss Morgan at Pride Chevy brought me right in since they were slow. I want to thank her for taking me right in with out an appointment it was only an hour wait.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Chauncey, we're happy to hear Miss Morgan could assist you promptly. Safe travels! Thank you for choosing Pride Chevrolet!

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Was not satisfied with vehicle that accepted and had to have it swapped for another similar vehicle

Was not satisfied with vehicle that accepted and had to have it swapped for another similar vehicle

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Vera, your kind review warms our hearts! Thank you from the Pride Chevrolet Team.

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Great service. Im never dissatisfied and the new service underwriter was super nice to deal with

Great service. Im never dissatisfied and the new service underwriter was super nice to deal with

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks so much for the review. We look forward to your next visit to Pride Chevrolet!

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I brought my truck in for a warranty repair. Repair took far longer than I was told and my truck was returned damaged from the disassembly and reassembly of the bumper cover. The service manager claimed he would contact the body shop to fix the damage caused by the so called tech and contact me. I never heard from them again. Terrible service department. I’ll never go there again!!

I brought my truck in for a warranty repair. Repair took far longer than I was told and my truck was returned damaged from the disassembly and reassembly of the bumper cover. The service manager claimed he would contact the body shop to fix the damage caused by the so called tech and contact me. I never heard from them again. Terrible service department. I’ll never go there again!!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
Worked with:
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Brought my car in for an oil change, and it was done in very little time at a very reasonable cost. I will continue to bring my vehicle there for regular maintenance without hesitation.

Brought my car in for an oil change, and it was done in very little time at a very reasonable cost. I will continue to bring my vehicle there for regular maintenance without hesitation.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Chuck, thank you for choosing Pride Chevrolet and for sharing your feedback! We look forward to your next visit!

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Very disappointing experience with PRIDE Chevrolet. After paying about $8,600 for a camshaft replacement, the repair took eight weeks instead of the promised four, and the vehicle was returned with minor cosmetic issues and oil residue inside. My vehicle was returned with multiple issues that should never happen after major engine work. Within weeks, the battery died because the battery terminal had been left loose, and shortly after that, another dealership found that a cylinder head ground had also been left loose, causing the engine to run rough. They offered me a $500 of useless service credit after the last incident but I declined it because I wont go there any more What concerns me most is not just the mistakes, but the lack of accountability. The dealership initially refused responsibility and declined to reimburse the costs to fix the problem. I rely on my vehicle for daily operations and expect professional workmanship. Unfortunately, this experience has significantly damaged my trust, and I would not recommend this dealership based on my experience.

Very disappointing experience with PRIDE Chevrolet. After paying about $8,600 for a camshaft replacement, the repair took eight weeks instead of the promised four, and the vehicle was returned with minor cosmetic issues and oil residue inside. My vehicle was returned with multiple issues that should never happen after major engine work. Within weeks, the battery died because the battery terminal had been left loose, and shortly after that, another dealership found that a cylinder head ground had also been left loose, causing the engine to run rough. They offered me a $500 of useless service credit after the last incident but I declined it because I wont go there any more What concerns me most is not just the mistakes, but the lack of accountability. The dealership initially refused responsibility and declined to reimburse the costs to fix the problem. I rely on my vehicle for daily operations and expect professional workmanship. Unfortunately, this experience has significantly damaged my trust, and I would not recommend this dealership based on my experience.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
Worked with:
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Very satisfied with the deal on a used car purchased. The Salesforce was excellent answered all my questions. Again couldn't be happier.

Very satisfied with the deal on a used car purchased. The Salesforce was excellent answered all my questions. Again couldn't be happier.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Hi Frank, congratulations on your new car! We're happy to hear that our team was helpful and made your entire purchasing experience so positive. Thank you for choosing Pride Chevrolet and we hope to see you again!

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I served .my cars in this dealership for last twenty five years at least. Customer service always been on very good level. Last time I had very good experience Morgan Murphy Customer Service representative was very knowledgeable and very helpful.

I served .my cars in this dealership for last twenty five years at least. Customer service always been on very good level. Last time I had very good experience Morgan Murphy Customer Service representative was very knowledgeable and very helpful.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Yakov, we can't thank you enough for your loyal business here at Pride Chevrolet. We appreciate your five-star review of Morgan and the team! We look forward to seeing you next time!

Consumer response

Thank you for your kind words. Your dealership helped me a lot with some problems with my car. At this time my car is in a very good condition. I will service my car in your dealership.

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Customer Service representative Morgan was very helpful. I would like to say Thank you for her help.

Customer Service representative Morgan was very helpful. I would like to say Thank you for her help.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Morgan and the Pride Chevrolet team appreciate the kudos! Thanks for sharing!

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I have been buying or leasing brand new vehicles for 46 years now. Buying my most recent brand new vehicle at Pride Chevrolet has been the best experience ever. I stopped in to use their restroom and ended up purchasing a brand new vehicle lol. Everyone that I interacted with from the salesperson to the sales manager, finance manager and general sales manger and everyone was extremely polite with unparalleled customer service skills. To put it simply Pride Chevrolet is the best that I have personally had the pleasure of doing business with. I will definitely refer anyone looking for a brand new Chevrolet or pre-owned vehicle to definitely shop Pride Chevrolet. I will tell them do your shopping every else first and then Pride Chevrolet will beat there deal and treat them the way they treated me with honor and respect. Thank you again Pride Chevrolet Team you are all the Best!!!

I have been buying or leasing brand new vehicles for 46 years now. Buying my most recent brand new vehicle at Pride Chevrolet has been the best experience ever. I stopped in to use their restroom and ended up purchasing a brand new vehicle lol. Everyone that I interacted with from the salesperson to the sales manager, finance manager and general sales manger and everyone was extremely polite with unparalleled customer service skills. To put it simply Pride Chevrolet is the best that I have personally had the pleasure of doing business with. I will definitely refer anyone looking for a brand new Chevrolet or pre-owned vehicle to definitely shop Pride Chevrolet. I will tell them do your shopping every else first and then Pride Chevrolet will beat there deal and treat them the way they treated me with honor and respect. Thank you again Pride Chevrolet Team you are all the Best!!!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

What a fantastic review! Thank you for your business and recommendation. It means the world to all of us at Pride Chevrolet! See you next time, whenever that may be! Take care!

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