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Pride Chevrolet

(273 reviews)

Reviews

(273 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Pride Chevrolet from DealerRater.

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Excellent Service! Stephanie was very helpful and kept me up to date with notifications about the status of the repair!

Excellent Service! Stephanie was very helpful and kept me up to date with notifications about the status of the repair!

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your feedback about Stephanie and the rest of our service team, wrw124! We appreciate your business and hope to welcome you back to Pride Chevrolet in the future. Safe travels!

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Been doing business with pride for 10 years. Bought 5 cars. Love the experience. Only wish thay still had the kia and Hyundai business. Love Stephanie. Shes the best. Very helpful.

Been doing business with pride for 10 years. Bought 5 cars. Love the experience. Only wish thay still had the kia and Hyundai business. Love Stephanie. Shes the best. Very helpful.

Rating breakdown (out of 5):
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Tom! We are grateful for your loyal business over the last decade! Thank you for choosing Pride Chevrolet and for highlighting Stephanie's helpfulness. We appreciate your support and look forward to continue serving you. Safe travels!

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Morgan Murphy in the service dept. gave me FANTASTIC SERVICE. She really cares about customer service.

Morgan Murphy in the service dept. gave me FANTASTIC SERVICE. She really cares about customer service.

Rating breakdown (out of 5):
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Buying process
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Quality of repair
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
Worked with:
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Dealer response

Joe, Morgan and our team appreciate your kind words! Thank you for choosing Pride Chevrolet and for sharing your experience. See you next time!

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Excellent service sales & management. Always tending to your needs and alwsys trying to make the best possible business and services as possible.

Excellent service sales & management. Always tending to your needs and alwsys trying to make the best possible business and services as possible.

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your positive feedback about our sales and management teams, John! We appreciate your business and look forward to working with you again at Pride Chevrolet!

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Buena cortesia y mucha paciencia mi vendora fue una excellent venerable doy de 1/10=10๐Ÿ‘๐Ÿพ

Buena cortesia y mucha paciencia mi vendora fue una excellent venerable doy de 1/10=10๐Ÿ‘๐Ÿพ

Rating breakdown (out of 5):
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Buying process
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Gracias por dejar una reseรฑa sobre Pride Chevrolet! Fue muy amable de su parte compartir su experiencia, Jonathan.

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Terrible customer service, terrible attitude, terrible energy....pride chevy has the worst service department in massachusetts by far

Terrible customer service, terrible attitude, terrible energy....pride chevy has the worst service department in massachusetts by far

Rating breakdown (out of 5):
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Buying process
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Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Great service, they gave me a loan new car instead mine was repaired. Recommended it.

Great service, they gave me a loan new car instead mine was repaired. Recommended it.

Rating breakdown (out of 5):
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
Worked with:
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Dealer response

Ricardo, thanks for the awesome review of Pride Chevrolet!

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The initial sales part was fine. Deal done with 3 provisions. All I wanted was an owners manual, a service history and a refund check for the inspection sticker.(which I found out later, that they added the inspection fee to my balance.) The salesman offered to deliver it to my house. I loved that! I would say that I reminded them 5 or 6 times of the 3 items. I was assured that the car would be serviced if not already done. After a missing e-mail, headlight replacement and scheduling issues, 10 days later the call came from the salesman that he would be on his way shortly. While still on the phone I told him not to show up without the 3 items discussed. Don't worry, I know was the response. When he got to my house he had the car and a safety guide.(not the owners manual). I blew my top and told him to take the car back. He looked at me with this dazed look and said he had no idea what I was talking about. The salesman called the finance manager, who proclaimed time issues. Not enough time to cut a check or get the service department to print out the history. You had 10 days! This was all discussed on day 1. Well I think I found out why they would not give me the service history. It is because they never serviced the vehicle as promised. The service writer told me that it looks like we owe you an oil change. 50 years of buying cars in Massachusetts, I have never been asked to pay for a sticker when buying,new or used. NEVER! One thing I know, is that Ralph and Mikey would make it right.

The initial sales part was fine. Deal done with 3 provisions. All I wanted was an owners manual, a service history and a refund check for the inspection sticker.(which I found out later, that they added the inspection fee to my balance.) The salesman offered to deliver it to my house. I loved that! I would say that I reminded them 5 or 6 times of the 3 items. I was assured that the car would be serviced if not already done. After a missing e-mail, headlight replacement and scheduling issues, 10 days later the call came from the salesman that he would be on his way shortly. While still on the phone I told him not to show up without the 3 items discussed. Don't worry, I know was the response. When he got to my house he had the car and a safety guide.(not the owners manual). I blew my top and told him to take the car back. He looked at me with this dazed look and said he had no idea what I was talking about. The salesman called the finance manager, who proclaimed time issues. Not enough time to cut a check or get the service department to print out the history. You had 10 days! This was all discussed on day 1. Well I think I found out why they would not give me the service history. It is because they never serviced the vehicle as promised. The service writer told me that it looks like we owe you an oil change. 50 years of buying cars in Massachusetts, I have never been asked to pay for a sticker when buying,new or used. NEVER! One thing I know, is that Ralph and Mikey would make it right.

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
2.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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I bought a 2022 Chevy Silverado 1500 custom nine months ago. I told Joe the salesman at the time to keep an eye out for a diesel. He got a hold of me 8 1/2 months later after I purchased my first truck off of him had a diesel put what I needed on it to make it look like my other truck bought the truck smooth sailing would have no problem buying off them again

I bought a 2022 Chevy Silverado 1500 custom nine months ago. I told Joe the salesman at the time to keep an eye out for a diesel. He got a hold of me 8 1/2 months later after I purchased my first truck off of him had a diesel put what I needed on it to make it look like my other truck bought the truck smooth sailing would have no problem buying off them again

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for putting your trust in Joe and the Pride Chevrolet team! We hope you enjoy your new 2022 Chevy Silverado 1500 Custom Diesel!

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My experience was good. Service admin and mechanics did a great job installing a new compressor for the air conditioning system on my 2019 Impala. This work requires specialized tools and trained mechanics. The AC is blowing cold and I am very happy with it. Thank you Pride Chevy!

My experience was good. Service admin and mechanics did a great job installing a new compressor for the air conditioning system on my 2019 Impala. This work requires specialized tools and trained mechanics. The AC is blowing cold and I am very happy with it. Thank you Pride Chevy!

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
Worked with:
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Dealer response

Hi John, thank you for the positive feedback! We are thrilled to hear that our service team did a great job with your Chevrolet Impala's air conditioning system. Thank you for choosing Pride Chevrolet!

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