DriveMax

I worked with Ivan or Evan and right away I knew he didn’t seem to prefer me as his customer. I even told him what I perceived and he confirmed that I had a good perception. I purposefully came under dressed with a sweatshirt and didnt put in my bottom partial. As I suspected they probably thought I wouldn’t be able to secure financing. Little did they know I make over 6 figures a year and my boots alone were priced over $200. It could be a nice place but the moral is very low and the staff has not been trained in customer satisfaction. All in all I left feeling stereotyped and judged as soon as I walked in the door. I will not be recommending them. Not all staff seemed rude but I noticed that they treat customers of color a bit different. I was over hearing an older gentleman working with his sales rep and he was kinda dismissive as I assume he assumed that being older and black does not require their time of day. The reviews might have changed as you are entered into a raffle if you leave a positive review. Sale’s manger came out who enlightened me that he has been doing his job for over 10 years and wondered if I knew how financing worked. I better having worked for one of the largest financial institutions in the world long before he was even born. (Yeah GS the big conglomerate) But this is still America and it’s amazing to see how personal perception seems to still be the standard over genuine respect. Way to go Bridgewater. I didn’t get the car but even if I had I would still have to leave an honest review. I don’t like to see people mistreated because of age or race. Please run a training about how “not to discriminate based on preconceived bias.”

BIG MISTAKE! I called the SERVICE DEPT to ask a simple question, was told TOO BUSY, given incorrect information. Called and left detailed message that WARNING MESSAGE was on - IGNORED! Spoke to SALES MANAGER (who from what I've seen just sits at his desk). Said he would call back and didn't. The problem what what I'm told is a SOFTWARE PROBLEM - seems to indicate SLIP SHOD SERVICE. Tires WON'T HOLD PRESSURE! All caps were CROSS THREADED which seems to indicate that SERVICE was aware of the problem, just too lazy to correct it. DAVE, SALES MANAGER wanted me to drive vehicle (on a highway) to business and risk a BLOWOUT due to LOW TIRE PRESSURE! SERVICE CENTER failed when I asked a SIMPLE QUESTION. It is understandable that so many photos are included to conceal the AFTER PURCHASE FAILURES!

BIG MISTAKE! I called the SERVICE DEPT to ask a simple question, was told TOO BUSY, given incorrect information. Called and left detailed message that WARNING MESSAGE was on - IGNORED! Spoke to SALES MANAGER (who from what I've seen just sits at his desk). Said he would call back and didn't. The problem what what I'm told is a SOFTWARE PROBLEM - seems to indicate SLIP SHOD SERVICE. Tires WON'T HOLD PRESSURE! All caps were CROSS THREADED which seems to indicate that SERVICE was aware of the problem, just too lazy to correct it. DAVE, SALES MANAGER wanted me to drive vehicle (on a highway) to business and risk a BLOWOUT due to LOW TIRE PRESSURE! SERVICE CENTER failed when I asked a SIMPLE QUESTION. It is understandable that so many photos are included to conceal the AFTER PURCHASE FAILURES!

From top to bottom this dealership cares nothing about the customer after the sale. It took me 3 months and 6 calls to get reimbursed for my sticker fee. My truck did not come with a lug wrench or an extension bar needed to lower the spare, after a dozen calls to my salesman and service manager who said they will order the part have I received this very important item. I got a flat but needed to get my truck towed to a service station to have the tire changed. These people care nothing for the customer. I recommend staying clear of this dealership.

Great dealership, car in great condition finance was great highly recommend. Lenny was great 10/10

Outstanding dealership: honest staff, amazing prices, fast service, spotless showroom, smooth process, truly exceeded expectations

Outstanding dealership: honest staff, amazing prices, fast service, spotless showroom, smooth process, truly exceeded expectations

Great dealership, Lenny was great good financing and the car was in great shape 10/10

5 stars! Arlenys got straight to the point and didn't waste my time. She made the whole process quick and easy. Highly recommended if you want a hassle-free experience.

Finding out what car I wanted to buy was made was easier with the amazing customer service. Thanks Alissa!