DriveMax

I purchased my truck from DriveMax in December, and within two weeks the check engine light came on with a turbo-related fault. That began a months-long cycle of repairs and repeat visits. Over the course of ownership, the truck was in their shop multiple times: Initial turbo repair: approximately 2 weeks. Ball joint replacement. Check engine light returned with the same turbo issue, and the truck lost power while I was driving in the left lane of the highway. It then remained at the dealership for FIVE CONSECUTIVE WEEKS! During that time, I called weekly for updates but was repeatedly told they were waiting on parts or still trying to diagnose the problem. They eventually replaced the low-pressure turbo with a used unit. When I got the truck back, I discovered a broken leaf spring that had not been an issue before. That repair took nearly two more weeks after an incorrect part was ordered. When I asked about the delay, I was shown the repair order, which appeared to list parts for a half-ton model rather than my heavy-duty truck. After getting the truck back, the check engine light returned again. It went back for additional turbo repairs, including rebuilding the other turbo and later replacing the turbo actuator, because the same issue continued. Throughout this process, communication was my biggest frustration. I frequently had to call for updates, messages were often not returned, and repairs routinely took weeks. During the five-week repair, I was not offered a loaner vehicle despite being without my truck for over a month. I also received conflicting information. The General Manager, Tom, told me at one point that the high-pressure turbo was being rebuilt, while the service department later told me that was not what they were doing. That inconsistency made it difficult to know what repairs were actually being performed. After the DriveMax warranty expired, warm weather revealed that the A/C was not functioning, and I also noticed play in the front suspension. I took the truck to a Nissan dealership for diagnosis. I was told the ball joints installed by DriveMax had not been installed correctly, which damaged the control arms, and they also found an A/C system leak. My experience was defined by repeated repairs for the same problems, extended repair times, poor communication, and issues that were not fully resolved after multiple visits. Based on my experience, I cannot recommend Drivemax.

Very poor customer service with providing the car registration and assistance with a failed inspection. I paid up for this Lexus and expect them to honor their agreement. They did not and do not respond to contacts. Just took my $24,000 cash! Go somewhere else.

BUYER BEWARE!!!! Worst car buying experience ever, they tried to rip me off and have cut off all communication after work was not complete prior to me picking up the car. I bought this car for my son we had the unfortunate experience of dealing with ivan the salesman, when we test drove it, it had not been detailed, it needed an alignment and there was a box in the trunk with a tail light in it all of which we were told would be done by the time we picked up the car, non of it was done. We sat down after the test drive we agreed on a price and he said the finance manager would call me to go over financing and finalize the paper work because we had to leave. The finance manager called within 2 hours that part was very easy they sent over a million and one pages I signed and sent everything over, laster that night my husband went threw the paper work because the numbers sounded off, they added a $1400 gap insurance without my knowledge and the price was almost $1000 over what I had agreed to, all things I didn't notice when I was signing, completely my fault for not reading all 50 pages. I called the finance manager and he tells me he will figure it out for when I pick up the car. I showed up a few days later to pick up the car and it was as if no one was expecting me to be there, the finance manager was not there and ivan the salesman was lying to the sales manager tom foster about the price we had agreed on, after I was able to cancel the gap insurance I sat there for almost 2 hours arguing with the Salman and the sales manager ivan finally admitted to the original agreement and tom agreed to cut me a check for the amount added but now im still stuck paying the intest on it. I look at the car, I can tell it has not been touched since iv seen it, but they assure me the mechanical work has been done, but im so tired and stressed from the day we leave, my son tells me its driving weird turns out the alignment is not done and low and behold the dam box for the tail light is still in the trunk, they wrapped it in the carpet trying to hide it, iv emailed tom foster the manager and the owner, iv called multiple times with no response, this car will not pass inspection, and now im going to be stuck paying to have these things fixed, they are scammed and take advantage of people, buyer beware!

BUYER BEWARE!!!! Worst car buying experience ever, they tried to rip me off and have cut off all communication after work was not complete prior to me picking up the car. I bought this car for my son we had the unfortunate experience of dealing with ivan the salesman, when we test drove it, it had not been detailed, it needed an alignment and there was a box in the trunk with a tail light in it all of which we were told would be done by the time we picked up the car, non of it was done. We sat down after the test drive we agreed on a price and he said the finance manager would call me to go over financing and finalize the paper work because we had to leave. The finance manager called within 2 hours that part was very easy they sent over a million and one pages I signed and sent everything over, laster that night my husband went threw the paper work because the numbers sounded off, they added a $1400 gap insurance without my knowledge and the price was almost $1000 over what I had agreed to, all things I didn't notice when I was signing, completely my fault for not reading all 50 pages. I called the finance manager and he tells me he will figure it out for when I pick up the car. I showed up a few days later to pick up the car and it was as if no one was expecting me to be there, the finance manager was not there and ivan the salesman was lying to the sales manager tom foster about the price we had agreed on, after I was able to cancel the gap insurance I sat there for almost 2 hours arguing with the Salman and the sales manager ivan finally admitted to the original agreement and tom agreed to cut me a check for the amount added but now im still stuck paying the intest on it. I look at the car, I can tell it has not been touched since iv seen it, but they assure me the mechanical work has been done, but im so tired and stressed from the day we leave, my son tells me its driving weird turns out the alignment is not done and low and behold the dam box for the tail light is still in the trunk, they wrapped it in the carpet trying to hide it, iv emailed tom foster the manager and the owner, iv called multiple times with no response, this car will not pass inspection, and now im going to be stuck paying to have these things fixed, they are scammed and take advantage of people, buyer beware!

I wasn't planning on leaving a review given the wild ride this purchase was, but having been through this 6 month journey of non-stop incompetence and negligence, only to have it creep back up now having to fix issues that were created by shoddy repair work I had no choice. I purchased my truck in December, less than 2 weeks in, CEL came on with a turbo error. Truck was in for repair for 2 weeks, got it back, then ball joints failed, got it back, CEL back on for same turbo issue and the truck died while traveling in the left lane on the highway, back at the dealership for FIVE CONSECUTIVE WEEKS! I called once a week for an update and always got some excuse about wrong parts, can't diagnose, etc. They ended up replacing the low pressure turbo with a used one. Got it back with a broken leaf spring(not even sure how that happens). Told the GM Tom that this was an easy repair, and was hoping that he could get it back to me in less than a week. After a week I had to show up as no one would call me back, to find out that they "received the wrong part" I asked Tom if his service department had an issue with their parts person, because this seems to be a theme. Service Manager now comes out angry at me to show me that he ordered the right part, but they sent the wrong one, I took one look at the sheet and pointed out that he ordered the parts for the half-ton model, not the heavy duty one. After a little less than 2 weeks got the truck back, CEL was back on. Went back in for 2 more weeks to have the other turbo rebuilt, got it back for a week before the CEL came back on and it went in for another week to have the turbo actuator replaced again. I plead with Tom several times to work on his service department to sort out these issues, he told me that as the General Manager he had no authority over the Service Manager and they operate separately, which seems insane to me. I thought the saga was finally over until the warm weather hit, and the AC wouldn't work and I had play in the front end again. I took the truck to the Nissan dealer this time as it was past the Drive Max warranty, and turns out that the Ball joints they installed back in January were not done correctly and destroyed the control arms as they were coming apart. Also leak in the AC system that was previously unknown. The biggest pitfalls in this experience were the utter lack of communication, no one ever returned calls, and the absolute insanity of every repair taking WEEKS to complete, especially the 5 weeks it spent in their shop with no offer of a loaner, and no communication, only to get it back not fixed. During one of the last times it was at DriveMax, Tom told me that they were rebuilding the high pressure turbo, then the service department told me that they wouldn't do that. This miscommunication caused so much unnecessary stress and frustration. I cannot think of a more disappointing buying experience overall!

Do NOT purchase an extended warranty with your vehicle from this place. Probably best just to take your business elsewhere. The warranty company they use is absolutely horrendous. Completely screwed me by only paying for 1/3 of my repair. They'll pitch the top tier warranty as if it is so great when in reality it'll barely pay for anything. The dealership said they'd help but then I never heard back from them... My car has now been in the shop for 3 weeks and counting.

I will never go to this car dealership again. The after service was terrible. I bought a car and within the first 2 weeks the check engine light came on. I brought it back and had the unpleasantness of dealing with Micheal who could not answer any question directly and constantly acted like he was doing me a favor. He did diagnostics of the car and told me it was finished with diasgonostics after an hour, but when I asked what was wrong he did not say. I waited another hour after my car sat there and then said i would bring the car back to which he told me to bring it back as he had to bring it to volkswagon for a recall. I brought it back on the day it was to be brought to volkswagon and waited 30 minutes. My car was still sitting there. I told michale that if it is a recall i will bring it to volkswagon myself and if I was charge I would be giving them the bill. He told me they would not pay the bill and I had to speak to Tom in management. Come to find out the car did not have a recall, the service department at drivemax just did not know what was wrong with it. Tom gave me a loaner car (needing maintenance and air in the tires) and it was 2 days before i heard anything about my car, and that was only after I called them to check in. Micheal said one part was needed to be ordered and it would be fixed. I waited 3 days then called again. Michael told me the part would be in that night. I wanted another 3 days again and he told me they were waiting on another part. So, the fix that was just supposed to be one part was now 2. I waited another week and called again. Michael once again said the part would arrive that night. I told him to call me when the part came in. he told me he would and then 2 days later i received a text that the car was done. I told him i would be in the next day and texted him on my way. He told me he needed 20 minutes and thecar would be ready. When i got there, the car was covered in bird poop and would not start. It took 3 mechanics to figure out how to open the hood, and after 10 minutes i had to leave to get to work. Micheal then texted me 20 minutes later saying they replaced the battery and the car was ready. I told him to run all the test to make sure it was running correctly and to clean the car as i did not bring it covered in bird poop and i would pick it up after work. He said the car was ready and cleaning it was not part of the agreement. He then proceeded to tell me the check engine light was my fault and they replaced it as a favor. then he told me the battery they changed as a courtesy. My battery was checked before brought in and was fine. When I did go to pick up the car it did run this time, but it was still covered in bird poop. Would never bring my car here for service again, would not buy another car, and will tell anyone who is going there to stay away. A terrible dealership and even worse service department. They act like they're doing oyu a favor by fixing the problems on a car they just sold you and will be petty and not clean your car that they dirtied simply because a wash wasnt discussed

Manny A. was help[ful. Beware that there is there is a mandatory accessory package.

We drove 1.5hrs to look at what appeared to be a very nice looking Navigator. When we arrived at our scheduled appointment time, the assigned salesperson was nowhere to be found. When he finally showed up he brought the vehicle up front. What a disappointment. EVERY body panel had scratches. Also it was supposed to have a clean carfax, but it was very evident that the front and rear bumpers had been replaced. There was also evidence of the vehicle being covered in mud and the wiped off with a towel or similar. This dealer also has a MANDATORY "safe and sound" add on package. HUGE WASTE OF TIME!!!!!!!

My experience with DriveMax in West Bridgewater was extremely disappointing. I found a car I loved and went in prepared to purchase it with cash. From the moment I sat down with the sales agent to negotiate, it was clear the staff was inexperienced. The sales representative was willing to walk away from a cash deal because I refused to purchase their “DriveMax Care” package for an additional $1,000. I was told it was required in order to buy the car. They frame it as “pre-installed accessories” that they don’t want to remove, but it felt like a forced add-on simply to inflate the price. After pushing back, they eventually agreed to remove the package. What really aggravated me was what happened next. I rushed back to the dealership with a check for the balance because I was told the car would be ready for pickup on Saturday. When I arrived, the car was not ready at all: • The car had not been washed • The bumper I was promised would be buffed and polished was untouched • The inspection sticker had not been done • The tank wasn’t filled with gas On top of that, the dealership charged $895 in fees, yet I still had to handle several things myself, including working with my insurance to transfer my plates and taking the car to get the inspection sticker. The situation got even worse when I took the car for inspection. The car failed because the OBD sensor was not operating. When I contacted the dealership, they told me I needed to drive the car back to them. At that point, after everything that had already happened, I simply did not trust them to handle the repair properly. I asked if they would reimburse me for taking it to the BMW dealership instead, and they refused. Between the forced add-ons, unclear fees, the car not being ready as promised, and it failing inspection immediately after purchase, this was one of the most frustrating car buying experiences I’ve had. Buyers should be very cautious and make sure everything is clearly documented before completing a purchase here. UPDATED: 4/6/26 Since my original review, someone from DriveMax reached out asking how they could make things right. I provided a detailed list of every expense I incurred to get the vehicle through inspection. After reviewing my expenses, they offered me less than half of what I spent — with the condition that I remove my negative review. Conditioning a settlement on silencing a consumer review is a violation of the federal Consumer Review Fairness Act. I will be filing complaints with the Massachusetts Attorney General’s Office and the Office of Consumer Affairs and Business Regulation (OCABR). My original review reflects my honest experience and I will not be removing it.