Skip to main content

Herb Gordon Subaru

(1,696 reviews)
Visit Herb Gordon Subaru
Sales hours:
Service hours:
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–7:00pm
Tuesday 9:00am–8:00pm 7:30am–7:00pm
Wednesday 9:00am–8:00pm 7:30am–7:00pm
Thursday 9:00am–8:00pm 7:30am–7:00pm
Friday 9:00am–8:00pm 7:30am–7:00pm
Saturday 9:00am–6:00pm 7:30am–3:00pm
Sunday Closed Closed
2025 state dealer award
View 10 awards
2025 state dealer award 2023 state dealer award 2022 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
New (240) 292-6411 (240) 292-6411
Used (240) 292-6450 (240) 292-6450
Service (240) 292-6445 (240) 292-6445

Reviews

(1,696 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Herb Gordon Subaru from DealerRater.

Want to share your experience with this dealership?

Write a review

Michael was amazing during the entire trade in and buying

Michael was amazing during the entire trade in and buying process! So professional and extremely helpful! Will definitely recommend him and the entire HB team for anyone looking to purchase a Subaru! This is a dealership that is run the right way! Thank you so much!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Had to drop off my car since it was barely moving.

Had to drop off my car since it was barely moving. Told Bethany my issue and she did the intake even though my scheduled appointment was still 2 days away. I was updated timely of any news with the repair and she was very responsive to all my texts messages. She left voicemails when I wasn't able to answer her calls and overall communication was excellent. This is my second major repair with the dealer and both instances went smoothly. Would recommend working with Bethany for her attentiveness and A+ communications. You will never feel in the dark with the status of your repair or if you have any questions.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Carlo, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

The staff is well trained to be helpful and professional.

The staff is well trained to be helpful and professional. They are also thorough and helpful with multiple options in dealing with mechanical problems found. They truly demonstrate excellence in every aspect of car care, customer service and expectations.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing Herb Gordon Subaru!

Joe is extremely nice and the experience was great!

Joe is extremely nice and the experience was great! The dealership was relaxed and no pressure. We were in and out in a few hours with a new car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

My guy Vitaliy, professional all the way, knows how 2

My guy Vitaliy, professional all the way, knows how 2 treat his customers, makes u feel comfortable in coming back, I really like the dude.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi Charles, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Safe travels!

Sagan was excellent, helped my wife and I purchase a used

Sagan was excellent, helped my wife and I purchase a used car at Herb Gordon Subaru, definitely reach out to him.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you, and we hope to see you again!

Herb Gordon Subaru Service is the Best It isn?

Herb Gordon Subaru Service is the Best It isn?t always easy to find a service center that does excellent work consistently and cares about their customers. Every associate is helpful. The work is always first class

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi Denise, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

It took me over a year to buy a new car, largely because

It took me over a year to buy a new car, largely because the experience at so many dealerships was so disappointing. That's what made Herb Gordon Subaru stand out from the crowd!! The buying experience was outstanding but the experiences with the Herb Gordon Service Department since my purchase have validated my decision to buy from this wonderful team! The state of the art facility is always sparkling clean and everyone is attentive and accommodating!! Do yourself a favor and buy your next car from Herb Gordon Subaru, or, if you're already the owner of a Subie, do yourself a favor and switch to Herb Gordon for all of your service needs!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi Kevin, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

I recently had the pleasure of working with the team at

I recently had the pleasure of working with the team at HERB GORDON SUBARU while buying my first car, and I couldn’t be happier with the experience. The associates were incredibly knowledgeable and patient, guiding me through every step of the process. They took the time to listen to my needs and found the perfect vehicle for me. Their friendly attitude and genuine desire to help made the entire experience enjoyable and stress-free. I highly recommend Muhammed Zeidan to anyone looking for great service and support while purchasing a car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

Had my Legacy serviced at Herb Gordon Subaru, as usual

Had my Legacy serviced at Herb Gordon Subaru, as usual great experience and service. I always have my car serviced at Herb Gordon ! Always very happy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi John, we strive for a high level of customer satisfaction in all aspects of our dealership. Safe travels!