SVG Chevrolet

They made sure to stay in my price range and worked with me to make sure I got the car I loved. I walked in with an idea of a car and walked out happier with a different car. They made sure I kept an open mind.

Thank you Scott for helping us out. He was professional and easy to deal with. He knew his product and explained all the features and how to use everything. He also helped us our with our trdadeyand got our payment where we needed to be. Thank you Scott for all your help.

I contacted the dealership early last week inquiring about a 2015 Dodge Dart SXT (stock # P455) which is described on their site as 'like new.' I was interested in the car for my son because it has less than 8,000 miles on it. I spoke with Brandon who was very helpful. I explained to Brandon that I live in St. Louis, MO. and would be traveling quite a distance so I would appreciate if he could be my eyes and completely describe the condition of the car to me. I also explained to Brandon that if the car wasn't as described when I arrived at the dealership, I would not close the deal even though I was traveling nearly 400 miles each way. After getting two pictures from him of a small crack in the rear bumper and a small paint fleck in the front bumper, I proceeded to provide my credit card for a $500 deposit. Before making this long trip, I decided it would be a good idea to request a 2nd opinion on the condition of the car, this time from someone in management. So, two messages were left for Bob (manager) at the Greenville location to call me, which he never did (this was Thursday 2-23.) I also called Bob and left a voicemail explaining my situation but again, no return call. Friday morning I texted Brandon and told him I wanted to speak to the manager prior to making the trip. Finally, at noon on Friday I got a call from Brandon and Bob so I explained to Bob my situation and requested that he perform a thorough inspection of the car, inside and out, and report back his findings. I also explained to Bob that it would be very frustrating to drive 800 miles round-trip to find a car not exactly as described. Bob said he understood completely and that he would call me within an hour. Again, no call back. After waiting 4-5 hours, I texted Brandon asking why Bob hadn't called me and he said that Bob looked at the car and it didn't smell smoked in nor did he find any other cosmetic issues with the car. Upon arrival, it didn't take me 30 seconds to discover that the car had a mismatched tire and 3 badly marred wheels, in fact some really bad and VERY noticeable curb rash. After getting the car outside in the daylight, I also discovered the car had a crack in the front bumper. None of these items were disclosed to me. I relied on the video on their site which describes the car as 'like new' as well as the salesman's description of only two small flaws, and of course I relied on Bob's depiction of the car given he is a member of the management team. I felt confident in making the trip but needless to say I was very disappointed to find the car in this condition. I asked to speak to Bob who suddenly became unavailable, so we left and headed west. Obviously, we did not buy the car. As you might imagine, this has left a very bad taste in my mouth and I'm being polite here. I was crystal clear that I wanted an honest representation of the car and what I received was anything but. These were not minor cosmetic flaws which were easily overlooked. These were very obvious, conspicuous issues which anyone with a trained 'car inspection' eye would have picked out even faster than I did. Looking over a car is in every car manager's DNA so this was not a simple mistake in my opinion. It was at a minimum laziness and at most an overt attempt to pull one over on a customer. I guess Bob figured I would buy the car after investing so many miles in the trip to purchase it. The fact that he didn't give us the common courtesy of an apology for our expensive inconvenience was the icing on the cake. As I'm sure you know as a business owner, your reputation is everything. Not only did Bob cost Brandon a sale that day, he cost the dealership many untold sales in the future. Experiences like the one I had at SVG are what customers fear the most about buying a car.

I will tell everyone, SVG in Greenville Ohio has stepped up to the plate and resolved an issue that i had. They have turned out to be the place to buy my next car and i hope you buy there also. Thank You Jack Emerick and Blaine Vincell

Cory was my salesmen and he was outstanding! He gave me the confidence I didn't have while getting my first car ever by myself, always kept me updated and he also checks up and tells me what I need. Thank you so much for everything guys! Great service! Brandon didn't help me out as much but he was still great!

Great experience at SVG Chevy. Transferred a gently used Buick Enclave up from their Dayton location, and the team was great to work with - even secured a lower interest rate than I had been pre-approved for. Highly recommended.

In December 2016 I gave a list of my "demands" in a vehicle to Jack Emrick. I heard from him in January 2017 and went to the Greenville, OH location to check out the truck. It was perfect. From the time I arrived I was met with professional staff, and Jack was great! I had a hard time making my decision and he took the stress from me through the process. He went over and above in staying until after 9pm that night to make sure the process was seamless and that I could go home with my truck. This was the most memorable purchase I have made.

I've purchased a lot of vehicles in my 47 years and I can say SVG was a pleasure in purchasing a used vehicle from. Brian Lloyd, Blaine Vincell and Bob Sheperd went the distance in customer satisfaction. The wife and I drove 12 hours one way and received a great deal on a 2013 Corvette. I would be more than happy to drive that again just for the customer service. Thank you, you've redeemed my car buying experience,

We had a great experience with SVG in Greenville. Ask for Pauly, he's great. Very patient, not pushy at all. Take him a bucket of chicken and tell him Butch and Tina sent you. Best deals around. :)

Jack was extremely level headed and calm when working with me to buy a new car! Make me feel very comfortable and knowledgeable on cars.